Huge shoutout and heartfelt thanks to Lavender Hill Farm Pet Resort for taking such incredible care…read moreof our sweet pup while we were on vacation! We loved getting the daily updates and adorable photos--it gave us so much peace of mind while we were away. It was so heartwarming to see Honey making new friends, playing with other dogs, and just truly enjoying herself. Thank you for treating her like part of your family and creating such a fun, safe, and social environment. We're so grateful for the love and attention you gave her! If anyone is looking for a trustworthy and caring place for their pup, we can't recommend Lavender Hill Farms enough!

Our dog, Sheeba did wonderful while being boarded here. We loved that we got a daily report on how…read moreshe was doing, which eased our minds while we were gone. The facility is very clean and you can tell that the animals are well taken care of. We would definitely recommend Lavender Hill to others.

I was going to let my experience go but since the Clinic decided to send us a certified letter in…read morethe mail stating they will no longer see my dog (even though we didn't plan to come back and they had to have known that as we collected our records) My 5 year old German Shepherd had a large bump that came and went, hair lost and grown back, scabbed then healed for almost 2 years. The first year we were in Austin and saw the vet many times, and sent emails with photos many times in between, Dr. Erlandson had those records. It was well recorded I believed it was a Mast Cell Tumor. We are extremely diligent in our pets health, having lost a dog of unknown reasons that same year this started we were even more diligent. When we moved back to Tyler this clinic was highly suggested. I brought her in February 2024, starting then at South Tyler Animal Clinic in her notes its noted I believed it was Mast Cell Tumor (on top of the year befores records from Austin) I asked to have her cut open to test or check for foreign objects, I was consistently told that wasn't needed. Our dog was brought in multiple times, all of course an added expense and no resolve. End of January 2025 the mass was angrier than ever and not going away, they aspirated the mass and guess what it was Mast Cell Tumor! No apologies or any sign of sympathy for the fact it's what I said all along. Luckily it came back the lowest grade but that's not the point. There is still a possibility of it coming back or having spread without us knowing yet. Obviously our main concern is my dogs health and the fact Cancer was festering in her body for almost 2 years. The cost of repeated vet visits is also a major one. We then paid for an extremely expensive surgery, they of course upselled a teeth cleaning, we agreed, she calls and says they didn't have time to complete that during surgery and the bill miraculously came out to be just about the same. I have not been rude to the staff or Vet, I have not threatened a bad review or reporting the negligence to Vet board, we even didn't complain about the surgery bill. The only complaint I made was for one of the final checkup cost as she had been in for the same undiagnosed problem many times, and that's when they finally diagnosed her, they took about $80 off that visit. The vet didn't even call and checkup on my dog at any point after surgery which is unusual as in the past vets have called to checkup on minor visits. I do not want to speak ill of the clinic as a whole because others like it here, I found techs to be amazing with my skiddish dog, also I have no idea how much control each vet has. I would not suggest Dr. Megan Erlandson, maybe there is a reason she has one of the few other negative reviews at this Clinic regarding diagnosis and bed side manner, she is a younger vet who hopefully can learn from this.

We love this place! They treat our baby like a king. Super friendly and knowledgeable staff. This…read moreclinic provides global care to our sweet elder yorkie, from grooming to all means of health care. We are never disappointed with their service. Pro tip: Walter at the front desk is an exceptional employee.

This was my first time having my dogs groomed with this place and I will not return…read more The absolute worst part is that they groomed my dog's fur so incredibly short under his tail that he has HORRIFIC razor burn, to the point of it being extremely SWOLLEN and INFLAMED. He has not eaten or drank in two days since his appointment, and has been throwing up. He is flinching each time we pet and check his body, which everytime we inspect his body we see MULTIPLE other areas where his skin was cut or fur so short all you see is his irritated skin. Ended up taking him to the vet and he has an infection, was out on antibiotics and steroids.

Overall we are very disappointed in the condition we picked her up in as well as the service (or…read morelack thereof) provided so will never bring her or any future pets there again, nor will we recommend this place to anyone. We've used this place before several years ago and things were great but this time it seems all they did was the bare minimum, if that. Our dog lost quite a bit of weight and we were given no indication that she wasn't eating, she simply wasn't given enough food and she was also very dehydrated. Her bed came back smelling like chemicals, she was not given any of the treats we provided, nor was she given any of the extra amenities, like play dates or belly rubs, that we asked for (at least we weren't charged for those things so we assume she just didn't get any). We also asked her to be groomed, we were told she wouldn't get in the tub so they didn't bathe her, some of her nails were clipped but it looks like she was quicked and they stopped. She has been groomed before and loves baths but I understand she was stressed and they didn't want to force her. I would recommend doing a lot more research and asking more questions before choosing where your loved ones are going to stay.

My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

Professional. They got us an appointment real quick, though it was our first visit…read more Friendly staff & vet. Average pricing for Vet visit but not as steep as some. A job well done. Good size waiting room. Lots of seating. Wait time to be seen could've been better. However, we appreciated not being rushed in & rushed out of appointment.

Terrible. Took a sick cat in ( who had been in in last 2months for neuter shots exam). He was…read moreclearly in distress and they asked if I had an appointment. I did not. Never had appointment in my life for a pet that needed immediate attention. They told me "well you can drop off for a few of $75 and we will work in". Then proceeding to tell me if he needed euthanasia it would be about $350 for everything. Will never ever recommend or go back. No compassion. You really think I'm going to leave my pet with you to stick in a cage to die alone while waiting for you to work in. Shame on your practice and lack of caring! I took him home to find someone else. He died within an hour!!!!

Dee is amazing! We went into labor earlier than expected and didn't have anyone to watch our two…read morepuppies. We called her while en route to the hospital and she was not only able to accommodate us last minute but even offered to pick them up at the hospital! She took great care of our animals who had never been away from us for the night. Will definitely be using her again and would recommend her to anyone!

From the owner: I’m a private pet sitter. We specializing in small breed dogs. Our home has a quiet atmosphere,…read morefree from the noise of other types of kennels. We also do in your home pet sitting in the south Tyler to Bullard areas. We even include horses and ponies.

Called to get an appointment today and they got my girl Winnie in and they even gave me a choice…read moreof times. Saw Cameron and she was wonderful! Very friendly, courteous and compassionate! She gave me some important information and advice after checking on Winnie and got us on our way with meds and I'm confident she'll get her issue healed soon. Nothing major fortunately! Anyway I recommend these guys highly! The whole staff is great plus they're open 7 days a week which is great considering my vet which is awesome is M-F only! Nice to know I can take any of my five girls there and know they'll be well taken care of!

Always a relief to have someone you trust help you with your pets…read more When you need help with something close to you it is easy to depend on them

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

We have taken our dogs here for grooming and boarding for years and have absolutely love it. One of…read moreour dogs has social anxiety and always gets out happy to go into this place. The owners are incredible with animals and are always so friendly and helpful.

It's straight up hustle mode here…read more This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20.

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care…read moreon a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were.

We left our two elderly schnauzers at Andy's Animals aka Camp Canine. The facility wasn't as fancy…read moreas most places they have stayed, but Andy was very nice, and the girls really seemed to be well cared for and happy.

The guy really cares and does a great job!…read more 'nuf said.