Huge shoutout and heartfelt thanks to Lavender Hill Farm Pet Resort for taking such incredible care…read moreof our sweet pup while we were on vacation! We loved getting the daily updates and adorable photos--it gave us so much peace of mind while we were away. It was so heartwarming to see Honey making new friends, playing with other dogs, and just truly enjoying herself. Thank you for treating her like part of your family and creating such a fun, safe, and social environment. We're so grateful for the love and attention you gave her! If anyone is looking for a trustworthy and caring place for their pup, we can't recommend Lavender Hill Farms enough!

Our dog, Sheeba did wonderful while being boarded here. We loved that we got a daily report on how…read moreshe was doing, which eased our minds while we were gone. The facility is very clean and you can tell that the animals are well taken care of. We would definitely recommend Lavender Hill to others.

Dr. Ramsey was super nice and informative. He took plenty of time and explained everything going on…read morewith my cat. Everyone is always very kind.

This clinic is outstanding! The entire staff, without exception, is skilled, friendly and caring…read more Also, STAH is certified by the American Animal Hospital Association which is difficult to earn and signifies that the quality of care and professionalism of the staff are topnotch.

I have not found another groomer that I like and trust as much as BB&B. We also board our poodle…read morehere maybe 2-3 times a year. I trust them and usually have no trouble booking a room. Last minute booking will limit your options, especially around holidays. The only complaint I have is that our poodle and his blanky were soaked in doggy pee when we picked him up once. He was in an indoor/outdoor run, and couldn't figure out how to use the doggy door. We usually have him bathed before pick-up (recommended), but were in a hurry to pick him up this particular time. The staff is happy to give updates if you are worried about your pup or have questions.

When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

Professional. They got us an appointment real quick, though it was our first visit…read more Friendly staff & vet. Average pricing for Vet visit but not as steep as some. A job well done. Good size waiting room. Lots of seating. Wait time to be seen could've been better. However, we appreciated not being rushed in & rushed out of appointment.

Terrible. Took a sick cat in ( who had been in in last 2months for neuter shots exam). He was…read moreclearly in distress and they asked if I had an appointment. I did not. Never had appointment in my life for a pet that needed immediate attention. They told me "well you can drop off for a few of $75 and we will work in". Then proceeding to tell me if he needed euthanasia it would be about $350 for everything. Will never ever recommend or go back. No compassion. You really think I'm going to leave my pet with you to stick in a cage to die alone while waiting for you to work in. Shame on your practice and lack of caring! I took him home to find someone else. He died within an hour!!!!

Dee is amazing! We went into labor earlier than expected and didn't have anyone to watch our two…read morepuppies. We called her while en route to the hospital and she was not only able to accommodate us last minute but even offered to pick them up at the hospital! She took great care of our animals who had never been away from us for the night. Will definitely be using her again and would recommend her to anyone!

From the owner: I’m a private pet sitter. We specializing in small breed dogs. Our home has a quiet atmosphere,…read morefree from the noise of other types of kennels. We also do in your home pet sitting in the south Tyler to Bullard areas. We even include horses and ponies.

Called to get an appointment today and they got my girl Winnie in and they even gave me a choice…read moreof times. Saw Cameron and she was wonderful! Very friendly, courteous and compassionate! She gave me some important information and advice after checking on Winnie and got us on our way with meds and I'm confident she'll get her issue healed soon. Nothing major fortunately! Anyway I recommend these guys highly! The whole staff is great plus they're open 7 days a week which is great considering my vet which is awesome is M-F only! Nice to know I can take any of my five girls there and know they'll be well taken care of!

Can't even diagnose something as common as an obstruction... their greatest strength is…read moreoverwhelmingly their greatest weakness. They have extended hours 7 days a week, which means a lot of doctors to cover and ZERO continuity of care. If your pet is having an emergency they may see multiple doctors and you have to explain all over again and hope it works out. Unfortunately for me by the time we were referred to a REAL vet in dallas, who did all the EXACT SAME tests and diagnosed her within an hour with an obstruction, she had been starving for 9 days. When she was taken to surgery she had multiple perforations and it was too late for her. (July2026) My baby had a few unrelated issues starting in May and had seen at least 4 other vets by the time she passed besides her main vet, Dr. Shirey. If you only need a yearly appointment for shots sure, take your animals here, but if you need any real medical advice or emergency care go somewhere else.

I brought my goldendoodle in this morning for a cut. This is our first time at this place! I'm am…read moreextremely pleased with the service! Front desk was super friendly and the groomer was fantastic and did exactly what I asked!! My dog was a mess because of the weather the past few days. They went above and beyond! My dog, Birdie, was also happy when I picked her up!! Their prices were very reasonable as well!! I would definitely recommend this pet salon to anyone!!! Thanks so much!!!

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

It's straight up hustle mode here…read more This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20.

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care…read moreon a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were.

We left our two elderly schnauzers at Andy's Animals aka Camp Canine. The facility wasn't as fancy…read moreas most places they have stayed, but Andy was very nice, and the girls really seemed to be well cared for and happy.

The guy really cares and does a great job!…read more 'nuf said.