I was going to let my experience go but since the Clinic decided to send us a certified letter in…read morethe mail stating they will no longer see my dog (even though we didn't plan to come back and they had to have known that as we collected our records) My 5 year old German Shepherd had a large bump that came and went, hair lost and grown back, scabbed then healed for almost 2 years. The first year we were in Austin and saw the vet many times, and sent emails with photos many times in between, Dr. Erlandson had those records. It was well recorded I believed it was a Mast Cell Tumor. We are extremely diligent in our pets health, having lost a dog of unknown reasons that same year this started we were even more diligent. When we moved back to Tyler this clinic was highly suggested. I brought her in February 2024, starting then at South Tyler Animal Clinic in her notes its noted I believed it was Mast Cell Tumor (on top of the year befores records from Austin) I asked to have her cut open to test or check for foreign objects, I was consistently told that wasn't needed. Our dog was brought in multiple times, all of course an added expense and no resolve. End of January 2025 the mass was angrier than ever and not going away, they aspirated the mass and guess what it was Mast Cell Tumor! No apologies or any sign of sympathy for the fact it's what I said all along. Luckily it came back the lowest grade but that's not the point. There is still a possibility of it coming back or having spread without us knowing yet. Obviously our main concern is my dogs health and the fact Cancer was festering in her body for almost 2 years. The cost of repeated vet visits is also a major one. We then paid for an extremely expensive surgery, they of course upselled a teeth cleaning, we agreed, she calls and says they didn't have time to complete that during surgery and the bill miraculously came out to be just about the same. I have not been rude to the staff or Vet, I have not threatened a bad review or reporting the negligence to Vet board, we even didn't complain about the surgery bill. The only complaint I made was for one of the final checkup cost as she had been in for the same undiagnosed problem many times, and that's when they finally diagnosed her, they took about $80 off that visit. The vet didn't even call and checkup on my dog at any point after surgery which is unusual as in the past vets have called to checkup on minor visits. I do not want to speak ill of the clinic as a whole because others like it here, I found techs to be amazing with my skiddish dog, also I have no idea how much control each vet has. I would not suggest Dr. Megan Erlandson, maybe there is a reason she has one of the few other negative reviews at this Clinic regarding diagnosis and bed side manner, she is a younger vet who hopefully can learn from this.

We love this place! They treat our baby like a king. Super friendly and knowledgeable staff. This…read moreclinic provides global care to our sweet elder yorkie, from grooming to all means of health care. We are never disappointed with their service. Pro tip: Walter at the front desk is an exceptional employee.

My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

I cannot express my gratitude enough for the outstanding services Dr. Shams provides for my…read moreanimals. What truly sets him apart from other veterinarians is his commitment to exploring all options before recommending invasive procedures. This last visit, I took my dog to him for a second opinion before considering surgery for her condition. Dr. Shams went above and beyond to explore alternative treatments and tailored a plan that addressed my dog's health issues before we needed to resort to surgery. Not only did his plan help to treat her condition without surgery, she has not had issues for months since the visit! I am immensely grateful for the expertise, integrity, and genuine care exhibited by Dr. Shams. If you're seeking a veterinary clinic that prioritizes your pet's health and provides honest, thoughtful second opinions, look no further than Pet Veterinary Clinic. Dr. Shams has earned my trust and loyalty, and I wholeheartedly recommend him to fellow pet owners.

We have had a really good experience with this clinic. They've been helpful and compassionate as…read morewe navigate the care of a very old cat. They've been good to explain all of the options and no pressure. Bree even called to check on our sweet kitty. I'd recommend them any day.

Chris and her team at Treasured Critters are awesome! I have two dogs, Aasa (German Shepherd) and…read morePeanut (Chihuahua). I use Treasured Critters when I travel for work and vacation. I'm much more comfortable with my fur babies being in their own home where they are comfortable when I leave. I feel it's much less stress for them. And they love Chris! She's reliable and conscientious. I get updates on my dogs when I'm away which makes me feel more comfortable. Highly recommended!

Chris is a phenomenal sitter! She goes above and beyond and makes pet parents feel absolutely…read morecomfortable leaving their babies in her care. We even have a very shy dog who takes a while to warm up. Chris made three separate trips to meet her because she was so skittish. On the third trip our Mollie was literally eating out of her hand. She truly has a magical way with animals.

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

We have taken our dogs here for grooming and boarding for years and have absolutely love it. One of…read moreour dogs has social anxiety and always gets out happy to go into this place. The owners are incredible with animals and are always so friendly and helpful.

DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration. We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility. When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw). We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING. Do not risk your pet's health by boarding them here. Zero stars if I could.

Horrible customer service. Gross, dusty facility. Using products on my dog that broke them out…read morebadly.

Called to get an appointment today and they got my girl Winnie in and they even gave me a choice…read moreof times. Saw Cameron and she was wonderful! Very friendly, courteous and compassionate! She gave me some important information and advice after checking on Winnie and got us on our way with meds and I'm confident she'll get her issue healed soon. Nothing major fortunately! Anyway I recommend these guys highly! The whole staff is great plus they're open 7 days a week which is great considering my vet which is awesome is M-F only! Nice to know I can take any of my five girls there and know they'll be well taken care of!

Always a relief to have someone you trust help you with your pets…read more When you need help with something close to you it is easy to depend on them