The moment i walked in i felt unwelcome. I continued to go to Jessica who groomed my Maltipoo. My…read moreMaltipoo had long beautiful hair and for7 months she groomed her. She asked me to attend a "brushing class" which i did for free w her. I always felt confrontational w her like she didn't approve of me keeping my dog's hair long. Well it became apparent when she Hung up on me! I feel this was extremely unprofessional. I specifically asked her not to shave my dog and she did a 1 inch cut which to us is essentially shaved. Here are the pics. What's so bad is i feel she intentionally did this because she did not want to keep brushing my dogs long hair she said it was torturing her(the dog) and we weren't managing the hair well. I brush my dog's long hair w a wire brush and metal comb and then cut whatever knots out she has with scissors which i told her to do but her response was that will look choppy! So after expressing my displeasure of her decision to cut very short my long haired pup she hung up on me! Instead of cutting her hair so short, she should have said i am not comfortable with brushing and grooming her anymore and you should find a new cut. Instead she decided on her own to do this! And when my hubby picked our pup up that day, Jessica immediately said "she isn't shaved " which was apparently on my husband's shocked face, yes she was! Im not asking for my Money back but i do feel the owner of this "woman ran business" all woman only work there, should apologize for the unprofessional manner in which her employee conducted herself. Do not hang up on customers. In the future, Maybe take a class in how to be more professional in dealing with unsatisfied clients

Excellent products, knowledge and customer service! Kathy and her team are very friendly,…read moretrustworthy and knowledgeable about dogs and cats. This is a one-stop shop and I can't recommend them enough!

Just visited petsmart in Belleville and the customer service was awesome. When my order rang up at…read more$199 to my surprise, Christine suggested I get the app on my phone to save money. KYLE ended up helping me ti that. They were very busy, I felt back holding everybody up but Christine assured me there were plenty employees to take care of customers. So glad I did it. I shop there for all my dog treats Great customer service.

This store is one of the cleaner pet stores I've been to, including other stores outside of…read morePetSmart. The staff welcomes you as soon as you walk in the door. What I don't care for is the difference in price, and the packages shown online, for the grooming salon. I order a certain package for a certain amount and when I get there, they always charge something else and some services were considered add-ons, when they were included in a package on the website. When a staff member told me about the price difference, I asked her why this isn't made clear on the website? It happens every time. But, Ruby likes them and they do a good job with her. The salon is one of the cleaner ones, too.

This place is amazing for the work they do caring and proving shelter for our furry friends. What…read moremakes them even more amazing is the customer service they provide. I was there to pickup medicine for my foster fur baby and every employee that crossed my path smiled and said hello. My heart warms just being onsite from all the selfless work they are doing. Please consider gem if you're interested in adoption, fostering or volunteering.

Front gate closed and locked, must enter through shady back gate for donations. After the employee…read morethat ignored us asking how to get in finally answered us, he told us to go to the front to enter where we're told we need an appointment 3 days in advance (not posted anywhere until at the door). They clearly do not want to adopt/help out any pets and in fact will try their hardest not to.

I love this place for fish and tank decor! They have a good assortment of wood for the tank at a…read moredecent price. It's easy to get around the store and find what you need or something that you want for your pet.

My little Bishon just caught kennel cough from there. She or any dog I have will never go there…read moreagain. Adrian is not a good business person at all. When I called them they thought they would be slick and put me on a speaker phone and I said oh no your not without my permission, they took it off speaker. They are not great with dogs. Be careful. Please, my furbaby is very sick. They need to take responsibility and pay our vet bills. And Adrian needs to find another job and not around animals.​

Helpful and friendly! The knowledgeable staff at TyeDye Iguana want to make your experience in…read moretheir store a positive one. I got my aquarium water tested (complimentary) and was ready to shop for some fish. If you are into fresh water fish, you have come to the right place. Their tanks are clean, beautiful, and inspirational. The fish for sale are of the highest quality. If you are into reptiles or amphibians, you are also at the right place. I am so impressed with their selection. My fiancé said it's like being in a zoo. Forget the big box stores. If you seek quality and good customer service, visit Tye Dye Iguana.

Purchased a pied ball python for our daughter, Elzar was very helpful, took his time showing us…read moreeverything we needed, let us hold the snake and educated us on the history of the genetics behind the "pied". Beautiful snake and happy kiddo. Very knowledgeable help. Highly recommend and will be returning.

We scheduled appointments at Furchild's for two of our dogs- nail trimming and DIY wash. Website a…read morelittle clunky in trying to schedule those four unique events (e.g., some amount of doing each one separately, and poor visibility as you book one to see if there would be space at roughly same time to reserve the others). Eventually it all worked. Store is located in the heart of historic O'Fallon, IL district. Arrived on time and were warmly greeted. Space is set up with some fun and unique doggy items up front, and the services in rear. Nail trims went off without a hitch-very friendly and capable staff doing the work, and I liked that they dremel sand the sharp nail edges! Staff then helped get us set up at the two wash stations. All supplies readily available including various shampoos and conditioners, brushes, towels etc. Liked the stations a lot, only downside was running out of warm water at the end. Overall very good experience and will use them again.

I went back a second time even after my first bad experience, and I'm so glad I did!! This time the…read morestaff were amazing and helpful and showed me how to find and use their services and they did a great job clipping my dog's nails. They were quick to help me and ask if I needed anything. They set the standard for professionalism in the business community!

Regarding water feature service: I shimmied over to PondMarket in South County to figure out where…read morein the world to start with a problem I had on a newly acquired waterfall in my backyard. They filled me in on all the possible reasons my water feature could be losing water and gave me the number of Chad at Gateway Aquatics to come look at it. We are handy. My husband is in construction. We both stared at the water feature and had no idea where to even start troubleshooting it. I was SO grateful when Chad came by. Now, it's not free to have him come by...but it's helpful. He was very informative in explaining all the possible issues and how they could go about fixing it. He texted me an estimate that day or the next and could start the work the following week. I waited about a month to schedule but he was on it then. A 50% payment is required before the work is done and it can be paid by credit card with no extra fee. Chad and the helper came by on time and did a great job fixing it. In my case, the water feature was leaking water. They dug up the hillside, replaced the hose, replaced one pump, replaced the waterfall box, and a few other small things. Total was around $2,500. I was shocked to hear him tell me how much people pay for these things. SHOCKED. I inherited it in a house purchase and it better be good for a while with no calls to Chad needed!

Gateway aquatics is now called STL aquatics owned and operated by two young men who are the best…read morethat I've met in the aquatics business This place is impeccable so clean. They're very good people. They're knowledgeable. You can go there and they will make sure that if there's something you don't know you will before you leave this place this by far is the best of the best that you can go to for your fishy friends to

After we visited Scott Air Force Base we stopped in the new Dog Day Afternoon location in…read moreMascoutah. Did not disappoint! Just as cute, loaded with amazing, unique treats, food, toys and chews. This location even has a self service dog wash. A must visit if you're in the area!

The people at Dog Day are very knowledgeable about dogs, cats, food quality, etc. Always helpful,…read moreand kind. You can tell they truly care about our pets. The 'self service dog washing station' is superb! So much easier than bathing my black lab at home. Everything about this place says QUALITY PET SUPPLIES. I'll never go anywhere but Dog Day Afternoon ever again.