I love this place for fish and tank decor! They have a good assortment of wood for the tank at a…read moredecent price. It's easy to get around the store and find what you need or something that you want for your pet.

My little Bishon just caught kennel cough from there. She or any dog I have will never go there…read moreagain. Adrian is not a good business person at all. When I called them they thought they would be slick and put me on a speaker phone and I said oh no your not without my permission, they took it off speaker. They are not great with dogs. Be careful. Please, my furbaby is very sick. They need to take responsibility and pay our vet bills. And Adrian needs to find another job and not around animals.​

For pet food and supplies, yes this big box pet store is worth your time and money. I wish the…read morefish tanks were looking better.

This isn't my local Petsmart, but was in the area and needed some treats. I've always found what I…read moreneeded at any Petsmart, but I have noticed that they are getting more expensive. This store is clean and well stocked. Check out was fast. No complaints, but I've never used their veterinary or grooming services. There is a large parking area so it makes it easy to visit.

I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

I just called the office and requested information on their pricing for services. The person that…read moreanswered kept cutting me off as I was speaking. I wanted to know if they could provide basic costs for their services. She said she could only tell me the routine dental cost of $297 and stated that it is their policy not to disclose prices of their services and that I would need to bring my pets in for a new patient visit $66 each then the doctor can evaluate and provide an estimate based on what was needed. I informed her that I was not requesting an estimate, just to know how much they charge for certain services to compare other hospitals. I already have an exhaustive list with codes and descriptions and was encouraged to compare prices of other hospitals. She again cut me off, restated that she can only tell me the price for a routine dental and to have a good day. I am not sure if Best Friends Animal Hospital stands behind this employee's interaction with a potential consumer, but I would not support or trust any business that does.

I wish I would have used this animal clinic during my dogs lifetime. I had a dog that needed to be…read moreput down and the vet I took him to had no availability. I called Fairview Heights Animal Clinic and Laura was so helpful getting me scheduled as soon as she could. When we arrived with our dog she took us right in as she knew our dog was in pain. Megan the Vet tech and Laura explained the process, costs, etc. and they really cared about our dogs comfort and ours as well during his last moments. The Vet Dr was extremely caring as well. "I never seen a better clinic or caring people as Laura, Megan and the Dr were to us and our dog". Very reasonable priced as another Vet tried to take advantage of our situation when we called. Thank you Laura, Megan and the Dr for your outstanding caring and customer service. If we ever get another dog we will definitely give you our business.

My doggo is high anxiety, they treated her kindly on her first exam today. They got her into her…read moreroom early avoiding any extra stress. They explained costs over the phone. I was able to prepay with no surprises other than heart guard which I had anticipated. Fast appointment time. Overall friendly staff and caring veterinarian who explained things well. Cost was not unreasonable compared to her last vets office.

Warm and welcoming! I have bathed my dogs here as well as having them bathed with a brush out and…read morenails done. Very pleasant and my dogs love them. Thank you for having such a fantastic place for me to bring my boys. A+

Overwhelming smell of urine hits you as soon as you walk in. Overall impression it was cluttered…read moreand dirty. Windows were dirty could hardly see the play area. Called to confirm my reservation and was told I would have to provide my own crate now. Which is a first but okay no problem, however providing my own crate is the same price as a 6×6 Luxury Suite with Tempered Glass Fronts to Reduce Barking?? That makes no sense. No discount was offered there since my dog would be locked in a crate unable to move like the freedom of a suite. I'm guessing they kept taking reservations knowing full and well they didn't have the space hence the bring your own crate. It was about money. No printed receipt either when I picked my dog up. And my military discount was never applied. One and done for me! Never again.

Began taking my dog here about a year ago. Belong to annual health maintenance plan. Received email…read moreconfirmation out of the blue confirming an appt next week for comprehensive exam. Problem is I am in Asia on business (13 hours ahead), and there is no ability to contact anyone to reschedule. Voicemail won't take messages, website has no ability to make contact. Only option I can see is by phone during THEIR business hours which is my night. Lack of thoughtfulness does not meet my expectations. Guess they will figure out I'm not coming when I don't show up.

I took my dog to Hawthorne, upon the high recommendation of Banfield, for an emergency Banfield…read morefelt could not be addressed within their facility in a timely manner. After a 30 minute drive to this alternate facility, my dog climbed out of my truck as my dog, in digestive distress but walking on his own, and walked into the clinic wagging his tell ready for care. After an hour of waiting and $630 later, my dog was returned to me on a gurney which the nurses had to lift into my truck's back seat via a towel, onto the floor board. A 180 from the dog I walked in with (non-responsive). At that exact moment Banfield called me with recommendations for me to hold him there until 7 p.m. for further care without additional reasoning as to why he would be better there verses me hydrating him at home. During my visit at Hawthorne, I was instructed that my dog was backed up and dehydrated. However, his organs looked great. According to them, they flushed his system. They asked if I wanted to leave him overnight for observation. I stated that I could rehydrate him when we got home (30 minute drive back to residency) if that's all it was. There was no mention of the severity of his case nor actions I could take to increase his chances of survival from either a Hawthorne or Banfield (who had contacted Hawthorne to see if a follow-up appointment the following day would be necessary). During my talk with Banfield while my pet was being loaded, they canceled his follow-up appointment. Outside my residency, Hawthorne called to state they'd retained my dog's leash. I looked and ensured that he at least had his collar. After confirmation, I informed them I'd just pick up a new one verses driving back 30 minutes (prolonging my dog's dehydration). They still did not mention the severity of his case or actions I could take to improve his situation. Upon my return home, my dog was barely responsive and had some stool residue on the towel. He collapsed while climbing out of my truck. I grabbed a bottle of water and gingerly provided him a sip. His breathing went from labored to gurgle. I tried to clear his throat by raising his head and pressing down on his chest, once; he threw up dark liquid and passed away in my arms. Within 10 minutes of arriving home, he was gone. Reviewing and Binging his billing information from Hawthorne, they had administered "Enema Minor". Bing - "A pet enema treatment assists with constipation, dehydration, or bowel irritation caused by the ingestion of spoiled food or foreign objects by flushing out the colon and provide fluid therapy. Cases of dehydration are caused by colon absorption of the fluid and administering enemas can help stop fluid retention if administered every few hours. Dehydration caused by vomiting/diarrhea, an enema reintroduced fluids and electrolytes into the pet, that have been lost. (https://www.vetinfo.com/administering-dog-enema.html) None of this information was provided to me in layman terms. I was only informed that he was dehydrated and nothing to the severity of his dehydration level. My dog was a large breed who, based off of the results rendered when we returned home, he was NOT treated in the manner that would save his life by Hawthorne. He and I were set up for his premature death. A result of veterinarian malpractice/lack of care for the pet but eagerness for them take my money and price gouge me to the extent that I would permit while trying desperately to save his life. My dog was like a four year old son and, now, he is gone. Banfield's policy Plan doesn't even transfer over to Hawthorne, there is no known respective agreement between these two facilities, and they obviously do not communicate well with one another or the customers they serve. I am now locked into paying another 10 months for my optimal plan with Banfield (as it is the lesser of costs between contract and procedures already performed) though I fault them in part for not trying any hydration procedures on my pet prior to sending me to a facility with poor reviews on Yelp for price gouging/misleading customers/death of animals/poor veterinarian procedures and only good reviews over euthanasia of owner pets/letters of condolences. It was due to reading said Yelp reviews that I opted to discontinue my services with Hawthorne as the pet appointment lingered onwards and wanted to ensure the safety of my dog's life verses waking up to a he's dead phone call from Hawthorne the next morning. If you truly love your pet, do NOT take your pet to Hawthorne, regardless of what Banfield states. Do your own search and what's right for your pet. Emergency or not.

We have our 13 year old cat Cocoa groomed with a classic lions cut. Always comes back darling…read more Would recommend Kennelwood for cat grooming any time. Laura

My pup is relaxed after daycamp and looks great after grooming. Overall, friendly staff. I wish…read moreit wasn't quite as congested as you check-in and I think the person checking out for payment should go through the bill or at least print it for your review. Otherwise, a consistent good to great experience.

For anyone who may be on the fence about using Pawsitively services, there's no reason to hesitate!…read moreIt will be a lifesaver for you and your pet/s!!! They are reliable, professional, caring, and very trustworthy! I can't say enough about this little business and how much I rely on them and how fabulous it is to do business with them!

Seriously can't recommend highly enough. We just relocated out of the area after 18 months of…read morenearly daily dog walks with Pawsitively and they were one of the hardest things to leave. My dog loved all of his caretakers who came to visit, and my family and I loved the daily reports and photos sent. We could all tell how much each person who helped us cared about our pup and gave him their undivided attention during their time with him. A friendly and trustworthy business you can absolutely trust in your home.

We have never had to our 3 yr old Australian shepherd Rebel. I felt guilty doing it. After picking…read morehim up today I would certainly board him again here. And will start getting his grooming done here. Staff made us feel very comfortable calling them to check on him. He looked great,

I trust no one else with all my babies!!! They treat them wonderfully, have amazing staff and…read moregroomers. I loved them so much, I changed my vet to Lashley.

5 STAR... 5 STAR... 5 STAR!!! This pet boutique is a diamond in the rough. The owners are…read moreextremely knowledgeable, and very kind! My daughter visited this shop with her ESA (emotional support animal) looking for healthy food options, and they were so helpful. They described different types of foods, chew toys, and treats. The shop itself is very well organized and so stinking adorable! If you have a furbaby, you should definitely check this place out! ...oh, I almost forgot to mention. A few days after the visit my daughter received a handwritten note in the mail thanking her for her support of a small & local shop.

The sweetest owners & best pet goodies selection around! They have food trucks on weekends & also…read morecoordinate with local shelters. We will always return & it will always hold a special place in our heart! It's where we picked up our sweet Charlie girl