How does this place have such high reviews? Yelp, you've done me wrong here. I'll give the…read moreshortest version of this story I possibly can here. I asked Robert to service an airbag kit that was installed on a truck I had just bought. He said it needed to be replaced, and would cost about $3500. I said that's fine, and had some specific requests with regards to what I wanted done and what components i wanted installed. He ignored them all, and sold me whatever he had rotting on his shelf. I asked him for a particular switch box, he instead sold me a box he had on his shelf, which turned out to be faulty. He replaced it, then charged me for parts and labor for the replacement. Read that again. This guy's got some big ones. He also told me he was going to do a lot to stabilize my big truck, like relocate bags and shocks. I was excited, as he talked a big game about how he knows how to stabilize big trucks like mine. When I picked it up, he did none of the other work he said he would do to stabilize it, just replaced the airbag system, and charged me double what he initially quoted me. When I questioned him on this, he got defensive, confrontational, and loud. Up until this point, I really trusted him and liked him. Also, the truck sat crooked at any height, and he couldn't figure out why. He just shrugged his shoulders about it.
Since the installation I've had some issues, including a faulty bag ripping less than a year after install. He won't help with any. When I called about the ripped bag he said "there's no warranty". It turns out there's a lifetime warranty, he just didn't want to do the work. He offered no support whatsoever. So basically, after you drive your vehicle out of his shop, you're on your own. I also had a random mystery plug he installed pop out of a T fitting one day, and lost all air right then and there. The fitting served no purpose, and after showing it to many other experts, he likely put it in there because he didn't have the right fitting, and plugged this one to make it work. He's a real Johnny cut-corners.
To be completely fair, it's been 3 years since the install, and it has served me well, up until now. It's got a major problem, and the person who installed it and knows most about it is the last person I want to call. It shouldn't be that way. I am a mechanic, and I've learned to service and maintain the system myself. Every time I work on it, I find something else he has cut corners on. I can't recommend this guy one bit. I feel bad writing this review, which is really why it's taken me so long. I know how it is to be a custom fab specialist, most are trying their best. But this is why we review, right? So businesses like this don't get away with overcharging for sub-par work. If I didn't know how to service this thing myself, I'd be screwed.
