Today I had the pleasure of meeting Jose L. who is the assistant manager of this store. I was having electrical problems with my car, and it would not start. While going through the process of trying to troubleshoot different components of my car, I went into this store to buy a new car battery and starter motor. Every time I asked Jose question related to trouble shooting my car's electrical system, he was able to provide me with some really good advice that helped me get my car up and running again. It is really refreshing to find someone who provides good customer service nowadays. I found that Jose L. was very knowledgeable, patient, friendly, and very helpful. They definitely put the right person in charge while the store manager is away. I have not had many dealings with other people working in this store, but based on my positive experience with Jose, I will continue to frequent this store. read more

Terrible experience. The manager was extremely rude and unprofessional. He claimed they only accept 3 gallons of used oil per customer, even though California certified collection centers are required to accept at least 5 gallons. Mobil 1 was also labeled around $38 on the shelf but rang up around $43, and he just blamed the outdated label. Rude attitude, misleading information, and poor customer service. read more

My dad went to this Auto Zone today to buy a $120 product. Before spending his money, he simply wanted to make sure everything was inside and in good condition, something any customer would want to do. Instead of being understanding, an employee named Karina was extremely rude, unprofessional, and even threatened to refuse service to him. What makes this worse is that her attitude seemed to come from the fact that my dad is ethnic. That kind of behavior is discriminatory and unacceptable. No one deserves to be treated with disrespect because of their background. AutoZone needs to hold this employee accountable and provide better training on how to treat customers with respect. Absolutely terrible service and manners -- my dad did nothing wrong, and we will not be returning to this location again. read more

Real attitude problem here...came in for an exchange for a defective product and they didn't want to exchange it. I had to over explain that they gave me a bad part and then they hesitantly exchanged it like they were doing me a huge favor when it's normal to have an exchange policy for defective products.Mind you this was a 10 dollar part!!!even after that the night manager lady decided to go on a whole spiel about policy and literally told me to "fuck off"! I couldn't believe my ears! Never have I been spoken to like this before! This person obviously shouldn't be working any customer service job if they can't control their potty mouth... reading the other reviews as well it looks like this is a common narrative with this lady disrespecting customers...hopefully she's fired or finds a better suited job read more

I usually have good experiences here, but, tonight I arrived 5 minutes before closing. The entrance was already locked and the manager (Alfredo) would not let me in. I knocked a minute later and he shook his hand to let me know that they are closed. Eventually, a nice sales person let me in and told me I had a few minutes. I already paid for my part onoine and just needed to pick up. The sales person helped me and the manager would not even look at me. Manager needs to be retrained on customer service read more

Terrible terrible service. Never will I ever step foot in this store again. I don't recommend anyone to go to this store. The manager was super rude and inconsiderate. I don't know who gave them the manager role but that person should be fired as well. Doesn't have any manager or people skills. Barely has any car knowledge. Never have I felt so disrespected. I'll save you the time go anywhere else but here read more

Pretty awesome they have no electronics that I'm looking for and spent 10 minutes explaining where I might and can get it.

Poor Customer Service!!!! Rude and Lazy Employees!!! No Thanks I lll go to O Reilly's for my Auto Parts Needs!!! Some Employees not Wearing PPE !!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Newark, California

'No reciept? Go F*** yourself!' They won't say those actual words to you, but their policy speaks for itself. I've lived around the corner from this location for 30 years. I remember when it didn't even exist as an AutoZone store. I've shopped here dozens of times. But apparently, $20 worth of the wrong recommended antifreeze for my car is worth more to AutoZone than a lifetime of my business. Save your receipts or they'll treat you like you stole something from them and you're trying get rich by returning two gallons of cheap, stolen antifreeze. I left the bottles on the counter and said, "You can have them. I won't ever shop here again." And by "Here", I mean any AutoZone for as long as I live. I don't need to store useless toxic chemicals in my condo, so they can keep my $20 and their product. I would call it a fair exchange. It cost me only $20 to figure out that AutoZone doesn't give a crap about their loyal customers. read more

I just want to thank the regional manager and Raul at the Jackson Autozone location in Hayward Ca. For helping me in a big way. I. Appreciate you both and thank you for being so nice and thanks for carrying my battery out to my car Raul and putting it in for me. Great place and great service read more

Went to have a battery tested and/or buy a new one. When we walked in there were 2 employees at the counter, the female was helping a customer and the male was standing behind the counter. We were not greeted, we had to ask about getting the battery tested and were informed they do not test motorcycle batteries. We then asked if they carried replacements and were told "they are all over there". We walked toward the wall of batteries but only saw large size auto batteries and asked about motorcycle batteries and the female replied "they are right there in front of your face". We received no assistance, no offer to look up our battery to see if the replacement was even in stock, no one checked to see if we needed help so after a few minutes we decided to leave. We went straight to O'Reilly where we were greeted as soon as we walked in, asked if we needed help, our battery was looked up. Unfortunately it was not in stock but the worker looked up the closest store that showed it in stock, and called the store to verify they actually had it. We purchased it in Newark and got our core refund then went to Fremont showed our receipt and picked up our new battery. The employees at the Fremont O'Reilly were super nice as well by the way. Overall the experience at Autozone was enough to make me a loyal O'Reilly customer. read more

Alfredo A was so kind and so helpful. I've always had a great experience and he gave great service to keep the great streak going! He said he's only been there a few months but he could have fooled me he knew what he was doing! Said he had experience from working on his own cars. The other associate working with him also helped and my apologies for not getting his name. Both of them were great! Thank you so much! read more

One of my headlights went out so I figured AutoZone would have a bulb to take care of this before I get a ticket. When I came up to the counter to find out which bulb I need, there was only one person sitting down, playing on their phone, and oblivious to everything else. Once I got the right bulb, another worker offered to help me put it in to make up for the wait. The bulb got put in, and I went on my way. I still had trouble seeing at night, and I asked my mechanic to check my headlights. My mechanic called me back saying that the bulb wasn't put in properly, and it came loose, melting through part of the headlight! The mechanic said there's no way to fix it except by replacing the entire headlight. Over $500 for parts and labor! When I came back to the store a week later looking for some compensation, I was basically told "tough cookies" just because I misplaced the receipt. Many AutoZone locations have people that do know cars, but this place isn't one of them. Do yourself and your car a favor and go elsewhere! read more

AutoZone Auto Parts - Melted headlight housing - Auto Parts & Supplies Near Me - Newark, California

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CATACLEAN: A PRODUCT THAT CAN HELP PASS YOUR SMOG TEST I don't normally write about an auto supplies store. However my auto registration was to expire in September and I needed to have a smog test soon. Last April I went to have my Mitsubishi Montero Sport inspected. Due to the age of my car as expected one of the problems was the catalytic converter - the cancer when it comes to failing the smog inspection. So I watched YouTube videos on how to pass your smog test without spending a lot of money. Several videos mentioned the product Cataclean, which can help clean pass you smog test as it cleans your exhaust system by reducing the carbon build-up. You can buy this product at any auto parts store. I went to this AutoZone to buy Cataclean. Instead of paying $2,000 to have the catalytic converter fixed I only paid $25 for Cataclean. I followed the instructions on this product. Does it work? Yes not only did the "Service Engine Soon" light went away but also two days later after I used this product I had a smog test on my car and it passed. If I need any auto parts for my car AutoZone is my first shop to go. read more

AutoZone Auto Parts - Cataclean - Auto Parts & Supplies Near Me - Newark, California

Overall, very poor customer service. The manager is extremely rude, th8nks he's too good and can't be bothered. The next guy in charge with the ponytail is just as rude. They pretend you're not standing in front of them, pretending like their on the computer. I frequent thos store weekly and feel the criminals who walk out of the store stealing merchandise are treated with more respect than paying customers. There is 1 employee named Chris (I think his name is Chris) is the only employee who actually knows how to use the POS. The manager lies and pretends that he doesn't know how to look up parts, but it's because he's extremely lazy. I do not recommend this autozone location because of the employees, same employees prior to COVID, and they need to be replaced. The other day, a thief stole merchandise, the employees all looked the other way yet when a paying customer needs help they are very rude and act like your an inconvenience and bothering them. read more

Nick was absolutely amazing. If you ever need help try to find this employee because he is so thorough, professional and has a friendly demeanor. Super helpful with diagnosing my battery issues and even installing a new one for me! read more

As someone who shops are Autozone frequently for oil & filters and uses my $20 Rewards often, I am disappointed at how downhill this location has gone. Often there is only 1 employee tending to the front registers, regardless of how slow or busy it is. The employees are clearly not being trained to understand Autozone's computer system and inventory. The manager, Jose, has absolutely zero people skills and is the reason why this location is so poorly run and inefficient. I had to call a regional manager today over a confrontation he had with me today outside the store. Absolutely unacceptable. read more

I asked for front and back brakes. They are going to give me 2 front brakes. This happens all the time and I even double checked with them. Lights, Camera, Action, Take One! Me (I don't know what brake pads look like): This is the front and back right? Auto Tech: **Looks at it** Yup. This is front and back. Me: Okay! **Smiles happily unknowingly purchasing 2 front brakes** read more

FedEx missed up my order but Jose Floes helped me out. That's exactly what you need as a customer. Five star A1

Christian is one of the greatest supervisors he provides grade A services 1 of the best places to come

Not only did my maintenance light go off, but one of my headlights decided to give up, too! Instead of heading to the dealership, I headed to my local AutoZone and thank goodness I did! Jose was a true God send and thoroughly assisted me with all my car issues. It was such a seamless process, plus I saved a ton of money! Shout out to Jose the Parts Manager - Jose Rodriquez; he's definitely in the right business because he cares about helping his customers. read more

Alright I don't wanna bust anybody's bubble. AHEM AHEM. But there is two employees a boy and a girl. Instead of working they're just chilling in the back. Like gf bf. I parked my car outside and saw them comeout like they've been caught. Soooooo, um...Are they hiring?? read more

Shout-out to Jose for all the help! My car's battery died (on my birthday, no less!) and I got a jump to bring it to AutoZone and get a replacement. There seems to be one brand of battery here (Duralast), but it comes with a 3-year free replacement plan. However, my car's battery situation is kind of tricky and I was having trouble getting it out. AutoZone provides free tools for just such an occasion. Once I had unscrewed it, it was too heavy to pull out by hand (due to a lack of leverage), so Jose came out and helped with a special battery clasp (I guess I'm not the only one who needs this sort of thing if there's a special tool for it). Then, when I was having trouble getting the new battery tightened in place due to it having a different shape on the top than the old one, Jose again came out and helped me for several minutes, saving me a trip to the dealership. Very, very helpful and seemed happy to help. Thanks, man! Will gladly come here again for any additional auto needs. read more

I needed a battery charger, and when I entered, someone at the front desk was more then happy to show me where they are and he even asked what type of vehicle I was going to use it on and explained the different kinds, more that I asked for. The store is spotless, and the staff seems eager to achieve complete customer satisfaction. Totally different then my experiences at O'Reilly's at the other end of the shopping center. read more

So surprised that no one had reviewed this location. I'll be the first to admit I'm not very handy when it comes to cars. So when a bulb went out on my Mercedes ML350 I decided to stop by. So after disassembling the bulb in the parking lot I brought it into the store still connected to the bracket and showed it to Raul (store manager) he was able to find the replacement and showed me how to prep the bulb so it wouldn't burn out (apparently moisture burns out license plate bulbs..like I said before I'm a car noob). He reassembled the bulb to the bracket and I was on my way. Excellent customer service! I will be back! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Newark, California

The service here was wonderful!! I came here late after I got off from work and I needed 2 brake light bulbs because both of mine were out, the guy that helped me was extremely nice and he helped find me some that were not too expensive. I asked him if he knew where I can have someone put them on since it was dark out and I didn't want to get a ticket, he was nice enough to replace the bulbs for me for free. He most definitely deserves a raise or a promotion because that's great customer service there. Even though his manager or co-worker kept telling him to hurry and come inside he never rushed and said helping me was more important. I will recommend everyone to go here. read more

Purchased a battery online for $100.73. The store was out of stock, so I went elsewhere. The refund to my paypal account was $81.02. They are refusing to refund the core charge for an item I did not pick up. Had a similar experience several years ago with their online ordering system. Avoid it The manager, Jose, was not helpful at all read more

I had to make a pitstop at this AutoZone late at night. The guys at this AutoZone working on a Saturday, October 20th, 2018 took care of me. I was on a road trip and just needed windshield washer fluid. The worker here ran off and got it for me along with a funnel. I was so surprised. Usually, they'll just tell you what aisle to go to and you've got to go get it. The guy just brought it to the front and I didn't have to walk. They were friendly and quick. I hope those guys working there that night get some kudos because it's so rare for retail employees these days to be so friendly and nice. read more

My engine light came on. The basic diagnostic test is free. I came in they were nice their computer came up with something to fix.

Visited another Auto Store on Newark where I stood at the counter to ask a simple question and was ignored by two clerks. Walked out. Went to AutoZone and was received an immediate and friendly greeting by two knowledgeable young people. Was immediately shown to the area I needed. Provided with info on the items I was considering, and treated with the respect any customer deserves. AutoZone is the only auto store that I'll patronize and highly recommend them. read more

I had good experience with autozone staff in Newark. Mr. Kim helped me to replaced my bad battery . He is polite, patience,professional in what he did. He provided me high quality service. He double check all nuts and bolts before he closed the hoods. Well done, Mr Kim! The reason for one star off because it is little pricey ! read more

Jose Flores was awesome! I went in to get a new battery. He was very kind, helpful and went over and beyond my expectations! He is what customer service is all about! The world needs more people like Jose in it! Great good Jose keep up the great work! Auto zone is lucky to have a great employee like Jose! read more

My motorcycle's blinker lights were dysfunctional and I came to auto zone. It turned out that my lightbulb was really stuck in the socket and a wonderful employee called Deborah helped me a lot to fix it. She brought tools out and was very knowledgeable about bikes. Now it's fixed and I am very satisfied. read more

I came here to buy some sealer for my car. There was a lack of knowledge from one associate and not such a pleasant attitude from the other. This store is small and I didn't have a chance to see what they had to offer as I had to be in and out. read more

Please do not shop here, some of the employee's are racist and are very rude!! My father was at this store to buy a bulb for his busted headlight for his car. While leaving he asked an employee (a older white man) "i have a question.." the employee then shouted back "I DONT SPEAK SPANISH.." then walked away. This made my father furious because with the recent news of racism in this country. This also made me very frustrated that it triggered me to write my first ever yelp review. I know this review will be taken down becuase of new yelp policies, but i will repost this message if they do take it down. I will also contact costumer support and report a complaint. Its 2016 and this racism needs to stop! read more

It's hit or miss if you'll get someone who knows what they're talking about here. For the most part the people there are nice, but as a hobbyist trying to fix an old car, I would take knowledgeable over kindness any day. My last experience there: I went in looking for an oil filter wrench. I pulled two different cap style attachments up to the counter and asked for their advice. They sold me on the universal one over the single-fit one. I used a 20% coupon and when I asked the clerk if I could keep the coupon she replied (as if in a way to say I don't give a hoot what the hell you do) "Sure..." I drive home and low-and-behold the piece of junk universal fit did not do the job. So I drive right back and explain what happened -- the same clerk looked like she was annoyed I came back. She then rang me up for the single-fit oil cap, and I asked if I could use the coupon that SHE GAVE BACK TO ME. She said, "I think this only works once, so..." Low-and-behold-numero-dos! The coupon worked again. So, this time clerk-girl says, "Oh, well I'll need to take this from you this time." Biznitch... You wasted my time selling me on crap parts, and now you're taking away the coupon you said I could keep. This sealed the deal on me never returning here again. Bonus: The filter cap didn't even fit the filter it was made for. I had to ring the old filter with duct tape to make it fit snug. Bonus 2: I also ordered a part through their online store, and it didn't ship for 1.5 weeks. I emailed them asking what was going on with my order, and instead of a reply with an apology or an explanation, I just got an expedited shipment notification. If you want a reliable autoparts store with a knowledgeable staff, go to NAPA. They are funny as hell there and if they don't have the part in-house, they can send a driver to a nearby store to get the part you need. read more

Went in to buy a battery and was greeted by a major negative attitude when attempting to pay for it. I decided that it wasn't worth the effort and purchased the same items at the Union City AutoZone. The customer service there was a complete 180 from this place and I'll be sure to avoid this location from now on. read more

I was looking for a part for my car yesterday and was told they no longer make it by another parts store.I tried this Auto Zone as a last minute try and sure enough,they had it! The clerk was friendly and knew what he was talking about.I love this parts store.They have a large inventory and very well organized.It clean and I always find what I'm looking for when i go there. read more

Just realizing I needed a new battery for my car, I walked into Auto Zone for some assistance. I was assisted by Ashley, who not only helped me purchase the battery, but installed it as well. With some corrosion on the battery, she ran into a bump in the road, so Alfredo came out to assist for a moment. Ashley was determined to change my battery, despite the rude comments from male customers. Not only were they both extremely helpful, but very kind, funny and personable. I will definitely visit this location again when necessary. read more

Special kudos to Jose! I had been running around trying to find a replacement battery for my Civic but the first two locations I visited were out of stock. The second location called the Newark location and confirmed that they had it in stock. I drove over immediately and was surprised to find that they already had the battery on the counter waiting for me. The lady at the counter/register (unfortunately I didn't catch her name) was very pleasant to deal with. Jose (whom I believe is the manager) came out and installed the battery for free with no fuss(And it was on the cooler side and somewhat drizzling at the time). All in all, I was in and out in like 10 mins with a newly installed battery! I even offered a tip to Jose but he refused. So hopefully he and the team at autozone will see this and know that I greatly appreciated their efficient customer service! Thanks again to Jose and the lady at the counter! Keep up the great work! read more