We paid just over $21,000 to Kona Cabinetry for a kitchen project that began January 15, 2026. We…read morewere told the installation would take approximately three days. Instead, the project stretched nearly four months, with major pieces not installed until May 12 and additional finishing concerns remaining after that.
Our experience included refrigerator panels that had not initially been ordered, insufficient material, missing and incorrect cabinet doors, doors modified inside our home, repeated hood replacements, shipping delays, missed dates, missing trim and finishing pieces, and a replacement hood that still did not properly match the surrounding cabinetry.
The hood alone took four or five attempts to arrive with the correct stain and without water spots or damage. The hood and most of the cabinetry came from KCD. KCD and Kona's owner both confirmed that KCD reimbursed Kona in connection with the hood issue, although we do not know the amount Kona received.
Near the end of the project, Kona's owner came to our home, delivered a $2,500 refund tied to the hood, expressed empathy and promised a quick resolution. In our view, returning the amount paid for a hood Kona could not successfully deliver did not represent meaningful financial accountability for the months of delays, ordering errors, field modifications, communication failures and remaining workmanship or finish concerns.
Throughout the project, my wife and I repeatedly had to initiate communication, document open items, request dates and follow up when those dates passed. Even after Kona's owner became our primary point of contact, multiple calls were not returned.
When we met with Kona's owner, he acknowledged that some cabinet details should not have looked the way they did. However, much of the broader experience was attributed to manufacturers, freight issues, outdated catalogs, discontinued products, a former employee and "normal remodeling complications."
We hired and paid Kona - not its manufacturers, carriers or former employees. We expected Kona to manage those relationships and remain accountable for the final product.
We finally lost confidence when Kona came out for what was supposed to be the final visit and once again did not have everything needed to finish the project. Additional pieces were still missing, and the hood still did not match after the trim was installed.
Accepting more replacement products and more corrective visits no longer felt like a realistic path to the result we had paid for.
We then attempted to resolve the experience privately. Kona responded with a settlement agreement requiring us to immediately release all claims involving the project, including warranty and workmanship issues. It also prohibited any reviews, complaints and public statements. Kona's payment would come later, and if Kona failed to pay, all we could pursue is the settlement amount, and our underlying claims would still remain permanently released.
We declined because we were not willing to immediately give up every right and then once again trust Kona to perform later.
No renovation is perfect, but this went far beyond normal remodeling complications. The most disappointing part was Kona's continued reluctance to take meaningful ownership of the overall experience and final result.
Based on our experience, we would not recommend Kona Cabinetry.
