Our staff assistant helped pick out vanity lights that worked well with our cottage theme. One of the lanterns came Broken. We didn't install it until 3 months after purchase when we opened the box and noticed this. Got a new lantern replaced without charge. Will be back for more as we continue to remodel our home. read more

Southern Lights - Bathroom vanity light - Lighting Fixtures & Equipment Near Me - Burnsville, Minnesota

I actually love Southern Lights and have purchased the majority of our lighting from them. However, I cannot say loud enough how rude & condescending Scott was to us over the weekend & unfortunately, this was not the first time I've experienced this with him. May be he's only nice to designers & not every day people? I will go back to Southern Lights, as I've never had issues with the other sales people or their customer service, but will never work with Scott! read more

My designer and I worked with Randy Allan at Southern Lights to pick out light fixtures and fans for almost every room in my house. The order was extensive with lots of details. My designer is in Minnesota and I live in Florida. All the lighting was shipped altogether and arrived all on the same day in perfect condition, including all the light bulbs for every fixture. Randy's patience, expertise and attention to detail is so appreciated. And he was fun to work with too! What a lovely human being. and truly isn't that what life is about, sharing the "light" of your heart with others no matter where you are and whatever the experience? For we all are the Light of the world. Thanks Randy! read more

Wonderful sales staff. Not trying to upsell, listening and sharing helpful information! Suzy way great!!!

If you need a light and can't find one, you probably will find it at Southern Lights; they have hundreds! And if you don't find it there, you probably can't find it! Super helpful sales person tried to find a match for a teardrop light whose matched one was broken. He went the extra mile, digging through catalogs and did find an option!! Yay to Southern Lights! read more

Our kitchen pendant is fantastic and the service has been great. We ordered the fixture and it came in ahead of schedule and looks incredible. read more

I was mesmerized and my neck got a crimp from looking at all the lighting options in this 26,000 or so square foot store. I think the lowest price I saw was $18 and the highest $6,000 something with many lights in my price category, about $100-300 for a light over my dining room table. I was greeted by Randy and he was super sweet to banter with. He offered me a water and a coffee and when I got a little dazed by him pointing in the general direction, he walked me to the fridge. Other employees greeted me as I wandered about and a few people were there with their designers. There was every category of light I could possibly think of for every size house I could imagine. I was also told there were more options in catalogs to browse. If you can't find a light you like here you are not trying very hard! read more

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I think I have driven by this place 100 times or more. I always wanted to stop but never got around to it. This time I was doing some home projects that needed lighting, I decided to stop and I am glad I did. They have a Huge selection from vintage to modern and also some custom pieces. We even bought a huge decorative wall mirror. I am not sue if the prices are high or in line. We enjoyed our purchases and we will come back again. It is even fun to walk through to make a wish list or get some ideas. I took many pictures to show the quantity and variety they have. They normally have you order your items, but some things are in stock. read more

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This is a lighting disney world. I was just in one section and going nuts. My contractor made the appointment with Julie Thompson the consultant. That is the best way to go. I'm not sure if now you have to make appointments almost everywhere so call first. We went to a section near the lobby. We bought porch lights. So much involved in choosing lights. We picked out as old style as we could and went with 2 shades of glass. I'll be spending 99% of my time on the porch when it's done. We were seated near a light tree that was gorgeous. There are many mirrors throughout the store too. This is my new lighting store. read more

We remodeled our kitchen a few years ago. When I designed our new kitchen one of the items I wanted was under cabinet lighting. I went to every big box and light store in the metro area. I just could not find what I was looking for. (Said Bono). Either the lights were too bulky or didn't fit my measurements. I could have strung a couple of sets together to run the length of my cabinets but then that would not have looked clean. That is when I found Southern Lights. They say the sun rises in the east and sets in the west. Well have you driven south in the evening and see Southern Lights? We worked with Megan who was FANTASTIC! She educated us about the exact set up lights I was looking for. They have LED tape lights that you can actually cut to a custom length. Perfect! Those lights are bright enough to light up my kitchen yet are dimmable too. Megan also showed us some new electrical covers that are not your standard switches. We absolutely love these lights! We've been down to visit Southern Lights a few times over the years and most recently to check out their big tent sale. They have a huge tent sale in the Spring and in the Fall with lots of great deals. I would say if you can't find a light at Southern Lights, then it is just not available. If you need any lights, be sure to check out Southern Lights and be sure to say hello to Megan. read more

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Taken directly from your website: "Southern Lights is dedicated to making your lighting experience easy and enjoyable... you will surely find something you love." "We love helping people find the perfect lighting styles for their home or office... we'll help you select the right fixtures, bulbs, and accessories!" On Saturday we stopped into your store for the first time, we definitely were impressed with the selection and size of your warehouse. My husband and I are building a new house, we wanted ideas and were hoping to find exactly what we were looking for - a unique, modern, sleek look for our new home. However, we were more than halfway around your store before we were greeted or offered help. Now I realize you were busy - but we saw others come after us that were offered help and we had one gentleman approach us the whole time we were in your store and gave us short answers and was basically, "good luck on your search, we're probably out of your price range." Ouch. Rude. I saw others being helped and your customer service/salespeople looked very happy to be helping others and were very attentive to their needs. The main difference I saw - the way we were dressed. I had a sweatshirt and stocking cap on and my husband had a work coat and stocking cap. Not our best attire, but comfortable and relaxing and the way we chose to go out that day. I had never expected to be judged so harshly and given little to no customer service over the way we looked. My husband fell in love with pieces and ideas from your store - but we left with nothing more than pictures and ideas to find elsewhere. My husband is easily swayed by good people - good customer service. You lost out on potentially thousands on Saturday because we were shown no respect or attention. I do have to give a shout out to whoever was at the "front desk" - before we left my husband asked some questions about a piece hanging in front of her. She had to ask a salesperson questions regarding the piece, yet that salesperson failed to come speak to us directly and she apologized and said, "I will help you the best I can, we are busy today." She spent time looking up lead times and specifications of the piece on her computer. We were very impressed with her customer service skills - too bad the rest of your sales staff didn't have the same drive as her. read more

I went to Southern lighting to update some of my light fixtures. They had a very large selection on their floor but had even more options in their books. I worked with Michelle and she was great, she told me her opinion when I asked and gave me many options. I would highly recommend going back, they are attentive, quick and give you so many options. read more

Great selection, pricing seems above average. I wasn't blown away with the service, actually, the only time anyone talked to us was when we were ready to purchase. No one asked how they can help, inquiring what rooms, etc. Also, communication on the back end wasn't great either - I called asking for an ETA on delivery and was told "we'll call you back". I week later, I had to call and again got "we'll call you back" - this time, someone did. I love my lights - wasn't impressed with the service read more

I was trying to track down this hard to locate part, and Becky was extremely helpful. Even though it wasn't in stock, she referred me to someone who might. What outstanding service! read more

I had several "lighting" requirements when I walked in.... on my own, browsed around for about 20 minutes walking by LOTS of employees, no one bothering to say hello or ask if I needed help. I felt completely out of place and was overwhelmed. Felt like I should be someone with money. I did find one option for one lighting requirement. the floor lamps I was interested in looking at were boring...nothing with color and many looked as though we were back in the 60s....I'm not going back to the 60s...lol. It wasn't until I was on my way out that the receptionist asked me if I wanted a booklet to take with me. uggh. read more

I walked into the store today and saw a lot of great things that would've worked in our three bathroom remodels. Unfortunately having been there over 15 minutes and no one approached me to see if they could answer any questions, proved a bit disappointing, They obviously are not interested in servicing customers as most retailers are. I guess they have all the sales they need. Apparently you need to seek out help in order to get any assistance ex: there were 5 to 6 people sitting at the reception area and there were three customers in the store including myself. The two other customers were being assisted by sales staff, I don't think they were overworked, they were just disinterested in providing customer assistance. I won't be back. There are too many other options to choose from. read more

Came here with a friend who was looking for bathroom lighting during his bathroom remodel. Since I was working with him on his remodel, I suggested going to Southern Lights since I had never been there either and have seen such a huge selection of lights when we pass by on the highway. We stopped in and there are lights every where, what you'd expect. But when we went searching for vanity/bathroom lighting, their selection was little to none. We walked around a couple times to just make sure we were thorough in finding the bathroom lighting section. And then you'd think someone would ask, "are you looking for something in particular?" but nobody, and I mean NOBODY bothered to ask. So we left and said we'd be better off looking online or going to the local home improvement store. Their service was down the crapper. I wouldn't stop by anytime soon....or ever. read more

If you want a no pressure, pleasant time selecting fixtures, definitely ask for Michele Bares. We spent HOURS with her over several trips and were not ordering super expensive items. She is a delight and is ready to run to get more samples if you need them. I cannot wait for the fixtures to arrive. We are so pleased! Michele just makes it so personal and listens to you all the time. She has the artistic sense to bring it all together. Bring photos of where you want fixtures. I am pleased to know her! Jim Hockin, Minnetonka. read more

My husband and I were shopping for some new light fixtures and wanted to check out Southern Lights. Their store front from the road is very impressive and looked like a great place to find what we needed. We walked around the store for a good 20 minutes and not one salesperson even glanced our way much less asked us if we needed any help. TERRIBLE customer service and very RUDE!!! read more

We worked with Julie T. at Southern Lights and were impressed with her experience and excellent customer service. We are so excited to see our dream home build project come to and end, and will be excited to see Julie's work become reality. Julie is amazing, go see her! We strongly recommend Southern Lights! Nick and Travis read more

I worked with Kimberli to choose a reading light and ordered a pharmacy lamp from House of Troy. It came in a timely fashion, and I am delighted with it. I highly recommend Southern Lights. read more

Not impressed. A little rude and condescending. Didn't offer to help me to carry light to the car when I was obviously struggling. I won't be coming back. read more

I had a difficult problem with a ceiling fan and the customer service from Southern Lights was outstanding.

Best customer service ever!! They modified our light to fit our ceiling height. Julie was kind and helpful. Gave us a good price. Offered great design opinions and ordering options. Plus a delivery option since we live far! I love this place. read more

Does anyone that works here smile? You're in sales for criminy sakes! Or do you assume there are no other light fixture retailers in the Twin Cities? I just wanted to write an order. I was the simplest sale you would have all day. It took 10 minutes of standing at the counter while you sipped water, eye-balled the sales floor and muddled around back and forth in what looked rather unproductive. Sales 101 for you people- say hello, ask what you can help with. Engage me! Honestly, it was shameful. I'll assume commission isn't part of your comp plan. read more

I was nice to even give them one star. I am in town from NC and drove 30 minutes to come to the store. I was in their showroom for 40 minutes and not one person asked me if I needed assistance. I asked some guy if he could help me or find someone who could and he said he was too busy. He never sent any of the other sales people to come help me. I'm building a new house and would have purchased a lot of light fixtures here. I will never purchase anything here and will advise anyone I know to stay away from southern lighting. read more

I am a designer and have been ordering lights from Southern Lights for years. I work with Scott Good in sales and he is wonderful. Scott replies to emails quickly, handles all of my clients in a professional organized manner, keeps them on budget and also handles any returns effortlessly. I am comfortable enough to send some of my more difficult clients to him knowing that they will be taken care of. I noticed that some people have given Southern Lights a lower score however I find that being organized and making an appointment is the way to go, not dropping in and having a shopping date since Southern Lights are are very busy. If you are looking for a retail experience I would recommend Target or another retail shop, but if you are doing a large remodel make an appointment and they will take care of you. Another great bonus to SL is that they now have online shopping and its wonderful to have the online experience with a real person backing you up. Lighting is tricky so finding good customer service is a rarity. I highly recommend this business as well as Scott Good for wonderful customer service, great product selection, easy parking and happy customer experience. read more

I spotted an over-the-vanity bathroom light fixture that I really liked. Turned out it was the only one (no stock) so they offered the display model. I said OK. Then they had someone remove it and stick it in a bag. When handing it to me they said "we gave you 3 new light bulbs". I thought "that's generous". When I got it home I looked on the back of the fixture and saw that there were burn marks coming from the wiring hole. My electrician went to install it and found that there was a previously repaired wiring issue (incorrectly spliced wire with tape). He had to rewire it to get it to work. Then, the light cover was bent and wouldn't slide into the tracks. That had to be screwed into place to secure. I'm preparing to go have a chat with these folks to ask them "what were you thinking selling this damaged fixture for this price?" Stay tuned for update. Chrys in Mpls read more

Terrific high quality merchandise, superior service & very reputable store. We has a purchase issue, and the store "made it right" with us through great service & respect for the customer. Highly recommend working with Suzy in sales - she is fantastic! read more

We worked with Angie initially and she was super helpful. At install of a major fixture, we discovered it was defective and needed to be replaced. Ryan at Southern lights provided the best service I have ever had with a retailer. He made a challenging situation very easy. Nice work! read more

I've been waiting two months for lights we ordered for our new home (an ordered we finalized almost 3 months ago). I was told they'd be in a month ago. They weren't. No one followed up. I was told a week ago they'd be in this week. They weren't. No one followed up. The broken promises and lack of communication is infuriating. Unfortunately this is who our builder required us to go through I'd never choose to give them my business. read more

Nice showroom. Terrible customer service. I visited twice. Both times no one approached to ask if I needed help. When I asked for help I was basically told to go look around.these people could not have been less interested in helping me find what I needed. Salespeople were talking to each other or sitting behind the counter . I had purchased a discount voucher for this store, so I had to purchase something , although ordinarily I would leave with out purchase after such poor customer service. When I did find an item I wanted to purchase, I had to go look for a salesperson to write up m y order and I didn't even get so much as a thank you. I would not return here. read more

Every time I've ever visited this place it's been super busy but they are SO helpful. The last time I was in I ended up with some cracked glass (not their fault) but my sales gal took care of it without hesitation...even went so far as to have it shipped directly to me at no charge! read more

My family and I drove out to Southern Lights last Saturday with the hope of finding a dining room light fixture. We walked around the store for 35 minutes without one sales person so much as acknowledging us. I tried to make eye contact with several associates but they just walked by. Since this was a 40 minutes drive for us, I decided to ask someone at their desk for assistance. Upon approaching the desk I found one associate that looked like he could help me however, he appeared to be in a deep conversation with a "buddy customer" on the other side of the desk, catching up. I stood there, with my toddler in a stroller, attempting to make eye contact with him so he could see that I needed some assistance. At no time did this guy even acknowledge my presence, let me know that he sees me and would be right with me, or attempt to finish up his conversation with his buddy. Only when the buddy's girlfriend came to the desk and signaled that It was time to go did that conversation end. I stood at the desk for almost five minutes without any acknowledgement from this associate or anyone else asking me if I needed help. This associate could not look more annoyed and displeased to be helping me. He actually didn't even greet me. I started the conversation by asking him to follow me to a fixture I had questions on. He never asked any follow up questions to try to get a better sense of what I needed or my budget. I felt like I was bothering him. Not finding what I needed in their showroom, I asked if he had anything in their catalogs that would fit my criteria. He went back to his desk and found one catalog fixture for me to look at. When I asked him how much that fixture was, in the most annoying tone of voice, he grunted "UH, let me check". At that point I felt like no amount of amazing light fixtures was enough for me to spend my money here. I hear their commercials on My Talk 107.1 all the time, about how amazing they are, and how much experience their staff has. My experience was pretty awful here. No thank you. read more

We recently purchased two light fixtures from Southern Lights. One was for our kitchen, and the other was for our front entryway. We are very happy with our light fixtures, and the prices seemed reasonable. The only problem was that we had to ask for help in picking out the light fixtures, rather than someone coming up to us and asking if we wanted help. Overall, we had a good experience with Southern Lights, and we would probably go there again if we needed a light fixture. read more

We recently moved into our new home--all light fixtures (inside and out) came from Southern Lights. The selection is incredible, and the prices competitive. I checked, I could have bought most of the lights I purchased on amazon for similar prices. The difference? An extremely knowledgeable staff person who understood my style and helped make the selection process fun. The first two times I met with Becky L. we just shopped--we didn't make any selections. She just had me show her light fixtures I liked or found interesting. When it came time to make final selections she narrowed down the choices for each room. For me, this was so helpful. And she definitely kept me on track. If I picked a fixture that was a little different than other selections she made sure I understood what I was doing--She would say "that's a beautiful fixture--but it's more of a "country" style and most of your other choices have been more modern. I just want to make sure you want to mix the vibe". Sometimes I changed the choice, sometimes I didn't (you like what you like!); but her advice definitely helped deliver a home design I love. We found the customer service to be awesome. Our lights were delivered to our new home (0ver 100 miles away) on the day/time promised. One light came damaged and was promptly replaced. A couple lights bulbs included were the wrong bulb--they were also replaced very quickly. I have since gone back to Southern Lights to make additional purchases from their home décor department. That selection has recently expanded --great new products. I've seen a few bad reviews on Yelp--mostly on customer service. I would suggest making an appointment, particularly if you are interested in purchasing multiple lights. Or, try going a weekday if at all possible, mornings are slowest. The store is very busy, particularly on weekends, mostly with staff working with clients who have made appointments. By all means, go and browse--the store is amazing! You will want to make an appointment and go back! And ask for Becky L.--she was a fantastic consultant. read more

Our recent experience was great. Puts new meaning into the words customer experience. Craig Motz was the representative who helped us. Went the extra mile and helped us select the correct lighting fixtures. Fair pricing and superb service made out experience outstanding. Thank you Craig. read more

We renovated our house and had very poor lighting throughout all the bedrooms and living spaces. I worked with Southern Lights to come up with unique lighting for the interiors of all the rooms. They were so helpful throughout the selection and ordering process. read more

I, too, shopped at Southern Lights for several years without one person ever asking if I needed help. However, recently I went back in and someone actually approached me for assistance and was very pleasant. I told him that this had never happened before. Then a few weeks later I again went back and service was wonderful. I hope they are making a better effort to help the casual customer who isn't doing a whole home and hasn't made an appointment. As it turned out, I bought five light fixtures. read more

We had a great experience. On a busy Saturday afternoon, we were helped right away and the sales person did not attempt any upsale, just was there to help us find what we were looking for. The prices were reasonable. The store itself was inspiring! A huge selection of beautiful fixtures. I could have spent all day there! read more