Always great to see a happy employees wanting to help. I try…read moreto explain what I'm looking for and the walk me to the right isle. They are great on answering my questions and great service as well. thank you !

This store isn't as friendly as Apple Valley Ace. Second, hardly any employees are working. Third,…read moretiny spice rub selection and way overpriced. They had this weird sale on snowman cookie jars. 19.99, then a free promo card, so free. But you could use the gift card tomorrow. So, it's not really free. I needed yard waste bags and only stopped here as Costco was out. Buying 25 for $14.99 and tax seemed most economical. They have a great location. Step up the "can I help you find something?" and maybe your rating will increase.

Came here needing a particular type of screw but didn't know which kind. With the wall of options I…read morewould have never found what I needed since it was so unique. They helped me find what I needed in a matter of minutes and were super friendly to boot. Thanks Ace!

Earlier on Friday, I made lefse with my son, cousin, and her kids. Let's say we're amateurs. I…read morewatched and researched some YouTube videos and Googled and found I need a square cut rolling pin. I already have the corrugated one. Google brought me to Ace Hardware, and black friday had an online deal of $15 off an item. So it was 22.99 plus tax= 24.86, and I paid for it using PayPal. An email was sent and available the next day at 730 am for pickup. I gave my name at the counter and was given a printed receipt and item put in a brown paper bag. The sale online was seamless and had great service in the store.

I had such a great experience at Ace that I had to jump on over to Yelp to leave a 5 star review…read more My key fob was blinking that the battery was low, so I pulled in and told the an employee what my problem was. He asked if I wanted him to open up my key fob and figure out what battery I needed. Of course I wanted him to do that. He opened it, showed me the battery I needed, then installed the new battery for me and recycled the old one. Five star experience! Thanks for taking care of your customers Ace!

I go here a lot because it is so close to home! They people are always extremely helpful and…read morefriendly. Prices are a little higher but it is also a locally owned operation that hires people from our community so I am ok with that. I don't think I would come here for a huge project, but little things here and there it is perfect. They also have all the accessories for my Big Green Egg so I am always here for those! Home town love for this place :)

Great hardware store. So glad that they opened a location here after the last hardware store…read moreclosed. Excellent service and a great selection. They also allow food trucks to park in their lot. That always makes us stop in. It's the "remember we need this" moment.

They're always very helpful here when I have no idea what I'm doing. I've had to bring in different…read moreparts and they've always helped me match them. If they can't find it I've had them look it up in their supply catalog and give me the number and order it for me if needed. Another time I was trying to fix the sliding screen door and couldn't figure out wtf I was doing. I brought the whole door in and one of the guys showed me how to put the rollers on. Very helpful. I like that it's a hometown store feel, not like the big box stores where I can rarely find help. I'll always start at this store when I need something.

Gary is the MAN. I visited Hardware Hank after I had been turned away by two youths at the Home…read moreDepot who were unable to copy my broken key and suggested I try Hanks. The friendly individual at the desk took one look at the metallic smithereens that once formed a key and called Gary for backup. He calmly inserted the pieces into his trusty key machine and worked his magic for a few short minutes while I perused the light-up Minnesota Vikings totem pole section. Before I knew it, I had a fully functional key in my hand and was only $2.56 poorer! Gary saved me hours on the phone with my alarm company and who knows how much money to change locks. Gary's the kind of guy I'd want to grill some beef franks with on a Sunday after shooting some hoops. Thank you for being a key whisperer!

Incredibly smooth in and out. Had a knowledgeable gentleman in the screw aisle I needed get me in…read moreand out within 2 mins. Kind staff!

Really great service. I went into browse but had in the back of my mind an idea to purchase a stop…read morefence for my dewalt miter saw. I loved wandering the store as Im a woodworking hobbyist but after a few minutes I hooked up with Jerry who pointed me straight to a 'money saving and hassle reducing ' (his words) product from Kreg... Not only super helpful but really friendly. We even chatted about our mutual Welsh heritage (my accent gave me away). Great store, great people- full of knowledge and experience.

They have very high end wood working equipment. Very knowledgeable employees and great service!read more

I needed a copy of a car key made. When I went to Menard's the self-serve machine couldn't do it…read more When I went here, to FRATTALLONE'S, the clerk copied the key and then walked out to me car with me to make sure that it worked. And it worked! This place is a magical wonderland and I wouldn't be surprised to see unicorns and fairies working in the aisles.

Great services and inventory. Having a REAL hardware store is important. I dont always want a box…read moreof 1000 screws when I need a few. I'll happily pay a little more for big items to keep that single fastener selection around forever. Burnsville is a great store.

My place to go and my place to return what I didn't need. Staff is very friendly and helped me on…read moremy wild goose chase around the store! I recently bought JUNO brand wafer, or puck lights. They are 10 out of 10 easy to install and are very nice. Six pack was under $100. I also recently bought some electrical outlets and some MDF trim. The outlets were about $.20-$.40 cheaper than Home Depot and the MDF was a few dollars cheaper. The best part is everything that I needed to return including a 12 foot piece of trim was returned instantly and that was awesome ! I do feel like Menards has great prices and the 11% off is kind of cool, but then you basically have to spend it out of future purchases, which is not hard to do! But Home Depot has more quality brands and Milwaukee tools so I definitely go to Home Depot for different things than I do Menards! Pro tip is a Sprecher root beer on the way out!

Whenever Menards wants you to do an exchange for anything rather than get a refund. Don't do it…read more They do it because then once you do an exchange if you need to return it they only will issue a store credit. In the state of Minnesota they must have it visably posted in the store where the customer can read it and see it. They do not. Then once you're issued a merchandise credit you will never get a refund of cash or credit card for that ever if you have to return. Menards is the bastard of home improvement retail. They always have been. These were the findings and mandates of the court. They settled with Attys General Office in MN. Why does anyone shop here? Deceptive Advertising Price Gouging Corporate Misrepresentation

Unprofessional personnel, store is not organized , I come there to get a deal on a first day that…read morewas advertised online , they don't have anything ready

Friendly helpful store with a large inventory of tools and more. I mostly go here for electrical…read moreOr mechanical tools and housings and they almost always have what I need. They also do a good job with keys and BBQ here.

Went to get a carbon monoxide detector and stopped at Garden Center to get a mum plant. The rack…read moresaid $12.98 but rang as $19.98. The plant was heavy and I just had shoulder surgery six weeks ago. I told him I'd try to manage. Jack at the checkout corrected the price for me and walked with me to my truck to lift the plant into my trunk. So kind- thank you!!

I'm so glad I met Sue at your Shakopee store. I have so many lawn problems and Sue just happened…read moreto come up to me and ask if I needed help. I sure did. I must have talked to her for 30 minutes. She was very well-informed about grass and answered all my question, sometimes more than once, patiently and respectfully. She offered suggestions on products and when to use them. I'm feel fortunate I had the opportunity to speak to her. It made lawn care much less confusing.