I am not one to complain at all. Always try to stay on the positive side of things, but as a musician, I think I should warn my fellow musicians. If you're having problems with your instrument and need fixing, DO NOT take it to Music and Arts. I had a problem with my saxophone, one that I knew was an easy fix. I myself don't have the tools, so I took my easy should be $20 fix in twenty minutes to a store near me. Keeping in mind they may have to send it to another store, which they did. They kept it for a week with no calls, making me have to go to the store to see what the deal was. They hadn't done ANYTHING to my saxophone, only told me it had other problems and it would be a few hundred dollars to fix, when I specifically said what I wanted fixed. Of course I'm not going to spend that money for something I didn't even ask for, so I kindly asked for it back only to find it was at a completely different store. I went across town and picked it up, and I plan on taking it somewhere where hopefully it can be fixed. Clearly Music and Arts is not that place. Disappointed. Customer service was horrible. read more