I went in to buy my son a guitar. As soon as they guy was going to show us a guitar another person working in the store yelled don't get stuck in there. After we decided which guitar we were going to purchase the sales representative was rude and they wouldn't honor the sale that was advertised on the website. He also seemed rushed to get us out of the store, like he didn't have time to deal with us. I'm very disappointed and will never go back. read more

I had a great experience at Guitar Center. We were immediately greeted upon entering the store and were helped with no pressure and plenty of space to look around. The sales associate who helped us, Cody, was knowledgeable and friendly. Cody showed us what was available in the style and price range we were looking for, and he was able to answer questions and give me a brief technical demonstration on the built-in tuner and pre-amp. At no time did I feel pressured or intimidated, and this was literally the first time I had ever even held a guitar. We came in to look but ended up purchasing a guitar, case, and protection plan, and I felt really good about my first guitar purchase. Purchase: Lucero LC150Sce Spruce/Sapele Cutaway Acoustic-Electric Classical read more

This store had such a great atmosphere from the moment I walked in! All of the staff was very friendly and more than willing to help. I had a couple of questions about the different types of guitar picks and an employee explained the different kinds and what he recommended. After I found a great variety pack I headed over to the amp section to look around when I stumbled upon a DJ turntable set that caught my eye. Once I started messing around with it another employee asked if I knew how to use it. When I said no he showed me a few things that I could do with it and told me to try it out on some of the songs. I was having so much fun with just the little tips he gave me! The staff is very informed and are more than happy to help. Definitely will be stopping by again! read more

Guitar Center - Musical Instruments & Teachers Near Me - Midlothian, Virginia

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I called before coming! I was in search of a guitar and obviously this establishment has what i need! They came through when i needed a last minute birthday gift to to start the next day! Thank you for making my 16 y/o birthday a success! read more

These folks are always helpful and provide needed information on technical matters, whether I am spending a little or a lot. For example, I just called the store with questions about connecting powered studio monitors to my computer. The young man with whom I talked answered my questions and offered several inexpensive options for making the required connections. This kind of customer service is why I keep making big and little purchases from the Midlothian Guitar Center. read more

The entire staff is friendly and professional. They recently repaired an item that we didn't even purchase there for no additional cost. They are top notch! read more

Very friendly and attentive sales staff. I needed an external mic for my iPhone and the salesperson, Ray, answered all of my questions. Used Amazon Price Check to compare prices and they honored the online price without any haggle. read more

Guitar Center - Musical Instruments & Teachers Near Me - Midlothian, Virginia

One employee let my daughter and I wait next to the register for about 10 minutes while he was reading a small label behind the counter next to the register. I walked away frustrated and second employee asked if everything was ok and I said the other fellow wouldn't come to the register and no one else would check us out. I noticed after wards that the fellow who didn't bother to ring us out was one of the gen mgrs of the store with light brown longest hair. What a waste of a person to have in staff. Won't buy anything from this store again! read more

Please back off on the aggressive sales tactics, shopping for goodies in a music store should be enjoyable! You people make it NOT! Came in planning to buy quite a few things and couple big ticket items but the sales person was talking so fast like an auctioneer and rushed me to check out after only grabbing two things so I just went with it and left! Not worth the hassle, less drama just to order online. Trying to shop here is like torture! read more

I've gone to this guitar center since they opened, their pedal station seems to be kinda inaccessible for people who want to get all up in some gear before they buy (I guess this deters teenagers tho). Their used gear is great, always keep a lookout for guitars sitting on stands and the used wall, a lot of Jems hiding in this store. Their guitar tech is kind of a loner, Curtis I believe.. Don't get me wrong, he does an amazing job but he could try to smile more... Kinda makes me feel like I inconvenience him. Exotic amp selection is weak but understandable considering the market for them. I feel like this store deserves three stars but the inventory of used gear never fails to astonish me, so I'm going to give it four. read more

Went there with a banjo. Everyone was soo helpful. Young man named Christian was so helpful and helped me pick out everything i needed. will not go anywhere else. Wish they had an banjo instructor to give lessons. thanks to everyone who works there read more

I loved all the friendliness that came from the staff. I will definitely be going back next week for my vocal lessons.

Had a great experience with them on Saturday. This was our first time here. They made us feel very welcome and we're extremely helpful. They had just what we needed at a fair price. Got in and back out in no time. We will be back! read more

Love this recently opened Guitar Center! My husband bought me a starter guitar for Christmas from Guitar Center and I've been spending my weekends there since! The staff is very helpful and friendly, especially for a beginner like me. They have a wide variety of everything you'd need to start playing guitar and I've seen lots of more experienced users then me. One nice perk was having bought a guitar from them recently, they're offering free beginner guitar group lessons every Saturday morning for the month of January! The teacher is FANTASTIC and patient and this is a nice added perk (that was totally unexpected!). They offer lessons and studio space too! I'm hoping to be a frequent flyer (and the lessons are helping!) read more

Do NOT go here for repairs! I was excited that a Guitar Center opened up across the street from where I live. I have a Fender Telecaster 62 RI w/ bigsby that I was getting work on: Bridge adjustment on Mastery bridge and a kill pot wired under the volume knob. Easy enough right? WRONG! The 'tech" had no clue on intonation and string radius. I had to email him diagrams on wiring, back and forward and two weeks later still no guitar. He said my guitar was on the "top of his list"....to cut a long story short, I was charged $40 and eventually got my Tele back with these issues: excessive string buzz, action, intonation and radius were WAY off, no sound coming out of the guitar at all, volume knob was raised 1/4" and loose wiggling all over the place, input jack was somehow falling out. Supposedly there were 3 guys "overseeing" the job. Obviously they are all totally clueless about guitar repair and simple modifications. I have never experienced such lack of professionalism and the "repair" was a totally botched. I was offered a refund in the form of an in store credit. I told them to keep it and vowed never to set foot in their store again. Take my advice and DO NOT SHOP HERE for guitar repairs or anything else for that matter........you will regret it. read more

I can't speak for other self taught beginner drummers but for me personally this Guitar Center location is the first place where I've received genuine friendly encouragement. I've only been to this location three times but in two out of three occasions I was politely greeted twice by two different employees even before entering the store! I love their drum and cymbal room which is closed off from the main shopping area. If you are a beginner drummer Justin is the employee to look for. If you are interested in DJ equipment or music and drum software Morgan is the individual to talk to as well. They both do an outstanding job of being both courteous and knowledgeable. Justin instantly picked out a decent percussion book with tabs that I'm sure I will do well with. Morgan is very professional, and excellent at demonstrating the DJ equipment as well as well as knowledge in the different types of music and software used to produce music. When you arrive at this location be prepared to feel at home. My spouse and I plan to become a regular customer at this location. read more