This is a nice music shop that sells, cleans and repairs orchestral instruments. There's probably…read moremore band-related activities that go on here, judging by a waiting area with cozy chairs and a coffee table, and the sweet notes of a wind instrument I heard swelling from a back room. However, my purpose today was freeing a jammed mouthpiece and getting a couple dents out of my son's trumpet, nothing more. Cory provided exceptional customer service, bringing over an equally friendly tech to help build the cost estimate for me. A thorough cleaning for additional cost was offered but not insisted upon. Cory made it easy to set up an account for this and future work. I found KBI Music Shoppe to be clean, well laid out, cheery and inviting. I noticed a fair amount of novelty themed gifts for sale, like sheet-music socks and musician humor stickers, that made me smile.

My kids are in band and KBI is great. Friendly and knowledgeable staff. Awesome service!!!read more

These guys are so locked-in every time I've been here. They always have the right selection of…read moreservices and items, AND they've got INDIVIDUAL GUITAR PICKS (Guitar Center and Music & Arts sell bags only). They are also local, and have been my ideal instrument shop since I've moved to Stafford in 2022. The people who are usually there are respectful, kind, and overall friendly, and they even take the time to do menial tasks (that I myself would've been able to do, but I go here to do it all at once). Overall epic place, reasonably priced service, with a lot of friendly faces.

I am writing this review as I make the decision to no longer be a customer after more than one…read moreyear, in fact almost two years. We were very pleased with this store when my daughter began her saxaphone lessons. Her original instructor, Daniel, is awesome and for those continuing to do business with this store, I would highly recommend you seek Daniel out for saxaphone lessons. However, my daughter came home crying after her second lesson with a temporary instructor, Joshua Barnes, on 4/16. After getting her side of the story, confronting the instructor and speaking with management, we've made our decision to not return. I recognize that I may be biased and taking my daughter's side but knowing that we've never had any issues with other people, activities, business, or school, I find it hard to not believe my daughter. -She was talked down to, belittled, and made feel very uncomfortable. -Words that were used: "you should quit," "you need to quit," you're never going to learn" were used. -Tapping a pen/pencil on the easel consistently to create stress did not help out the situation. -Not giving her a break when she shed tears did not help the situation. -Extending her session in that environment did not help the situation. -Joshua's tone and actions were not conducive to a learning environment. While I can admit that this is a "he said, she said," situation, Joshua acknowledged that he constantly clapped his hands in my daughters face. When I questioned Joshua about this tactic, his response was that this method is used to get a student to change their behavior to learn the piece or words to that effect. The point was that he confirmed he clapped in my daughter's face. When Joshua was questioned about explaining why my daughter came home crying, his response was to point out that the piece was too difficult for her and that the band director or any band director should never give students at her level a piece that difficult and that's why she was struggling. If my daughter knew the piece, she wouldn't be taking lessons. It's also not his job to decide what students are given or not. Your job is to teach and his actions clearly showed he is not ready to teach young students. I should have also addressed why my daughter felt uneasy after their first session. I recognize that I cannot go back in time and I hope that my daughter isn't hiding anything from that session. When speaking with the store manager, his message was more along the lines of being concerned for his staff due to my actions in the store and not how things would be rectified or being concerned for how my daughter was impacted. Over the course of almost two years, we've never had an issue with the staff or Daniel, my daughter's original instructor. This new instructor shows up and we have issues. I'd second guess my decision of having hired Joshua. I am also now taking the position of empowering and encouraging my daughter to not ever let that happen again. She should have walked out of that session, but felt embarrassed or frightened. Do not let Joshua Barnes instruct your young children. I'd question management on who he really cares for.

I just got my pre-war Gibson L-30 back from repairs, and I can't express how happy I am. It plays…read morewonderfully, and even feels like a different instrument. Thank you Joe, a fine job, and a great deal! On that note, I recently went back with a guitar trade in mind, and walked away with exactly what I wanted. Bran Dillard, (the owner) is not only a vintage guitar encyclopedia, but a kind and helpful individual who went out of his way to make my deal a pleasant experience. Thanks fellas!

Vintage Martin was listed as a 1926; it was a 1924. Asked about nut width and was told 1 & 13/16";…read moreit was 1 & 7/8". Description did not mention an extra slot in nut and hard to tell in poor pictures; acknowledged when I asked about it. On line description, emails, and phone description did not mention screw holes from a previously installed trapeze tailpiece. I was told that all notes at all frets played clearly. Buzzing at frets 8, 9, and 12 on various strings, and 2 strings played 13th fret when fretted at 12th.

Kyle is the perfect teacher for me. I am an adult beginner. He has the perfect balance of…read morediscipline, fun, and clear instruction that makes learning fun and engaging for the adult student. He's very skilled at what he does, and picks up or slows down the pace depending on how I progress on different techniques, while always pushing just enough to make sure I am moving forward. I feel lucky to have found such a great teacher who motivates me to do something I've always wanted to do.

Kyle has been teaching my daughter piano for two years and I'm amazed with how she has progressed…read more Our goal for her was to learn to play the piano and gain more music appreciation, but had no idea Kyle would not only get her to this level so quickly, he instills a sense of pride in his students, and makes lessons fun! Our five year old son just started with Kyle virtually and I'm again so impressed with w much he has learned in just three weeks! And virtually! Kyle is a true genius music teacher

Amazon had a massive outage when I was expecting some P/A equipment to arrive in a particular time…read moreframe. I had no way of tracking the delivery, and it was imperative we got our equipment on time. I called half a dozen music stores in the area, and no one had the piece I needed. When I called Alexandria Music, Sonya (sp?) helped me out. They did not have the model I needed, but they did have a really great alternative, albeit more expensive. I told her my situation, how our delivery was caught in between worlds in the ether of delivery debacles, and she said, "Let me check with the owner and see if we can help you out." Shortly afterward, I got a call saying they would give sell me the higher-end unit and give me a discount to accommodate our very specific budget. In short, she (and the owner) saved our bacon and took my stress level down several notches. I've worked in music stores, and I've frequented countless others across the country. I've actually grown to dread going into them; I often find myself feeling like I'm at a car dealership. Heck, I'm sure I made folks feel like I was a car salesman when I worked at the music-store-that-shall-not-be-named (*cough* Walmart of music stores *cough*). This was different. Short, to the point, zero haggle involved, just accommodating a customer in a very stressful situation and going above and beyond what most places would ever do. I don't live super close to the store, but I might just make the drive to Alexandria in the future because my experience here was so good. Thank you Sonya; I'm sorry if I misspelled your name. You made my life much easier this week, and I sincerely appreciate it. And thank you, store owner I never met. My sole experience tells me you've got the right mindset on running a music store. I'll be back.

Not often that you come across a real music store these days but this is one! Love this place.read more

I had sorely neglected my Taylor 814ce for years, and it badly needed some love. I had also…read moreaccidently broken the electronics so I needed Taylor pro help. Tim & team brought my baby back into better than new playing condition. They repaired the electronics, and did a full setup, including a new bridge. I thought it needed some new frets as well, but they were able to level the ones I thought were bad for less $$ than new frets would have cost. Great work. Bravo!!

I am a new viola player and what they sell really helps. I've gotten both my violas, a tuner with a…read morebuilt in bridge clip, a cleaning cloth, and there is likely more I will need. Whenever they are unsure about what they are selling you, like if it has a bridge clip, they will try to find better alternatives for your convenience. Great music place.

I really appreciate this company. They have wonderful people and are very helpful. I also worked…read morewith Kate Hummel to learn the piano and it was a great experience.

Great place to find gently used instruments & accessories. Easy in/out location. Helpful service…read morestaff.

The Music Loft has been a highly respected and valued business and part of the Herndon community…read morefor many years. My oldest has been taking piano lessons there for 6 years now and only ever has good things to say about both the lessons and instructor. I now also have my youngest starting drum lessons and can't believe the smile that's plastered on his face at the end of each lesson. This is a kid who'd prefer to play video games more than anything so it's like he's a different person once he goes to his lessons. The instructors live and breathe music and you can always tell how much they enjoy sharing their love of music by the way they talk to you about lessons, music history, performances, etc. Many, if not all, have degrees related to music and come with years of experience performing and teaching. Some even continue performing locally and internationally throughout the year while teaching at TML. In other words, taking lessons here all but guarantees that the instructor is qualified educationally along with performance experience that backs up their instructional knowledge. The owners and admin staff are the nicest and most personable people you can interact with for a busy music studio. I've always appreciated their willingness to help whenever I need a schedule modification or with any other logistical issue I might have. These folks will treat you like family from day one and are always quick to respond kindly. They do provide a free trial lesson with zero pressure to sign up. My son did a trial piano lesson several years ago but it wasn't for him so we didn't push and TML understood that. They're not the type of business to convince you to take lessons if music or a specific instrument isn't for you (or your child). They're worth a try especially if you're on the fence about starting lessons.

They saved my upright bass. Great work on my bridge and strings. The strings and bridge was…read morereplaced.

Great experience!…read more Not being familiar in the pawn shop field, I was trying to find the right place to go. Looking at previous reviews and reading the amazing comments is what brought me here. Ethical and honesty is what I was looking for, and tony did an amazing job.

STAY AWAY FROM THIS PAWN SHOP - THEY TAKE ADVANTAGE OF WOMEN AND THOSE WHO DON'T KNOW BETTER…read more My wife recently visited this pawn shop and dealt directly with the owner -- a lowlife scammer who preys on people, especially women. She brought in two solid 18k gold rings, each valued at over $400, with a combined value of more than $800. She only needed a small loan of $200. Life got busy, and she was just one day late on a renewal payment. She even called, asking -- practically begging -- to either extend the loan or pay it off in full to retrieve her rings. But by then, the price of gold had climbed, and now her rings are worth over $1,000. There was no way this greedy owner was going to let her get them back. But here's the real issue: even at the time of the transaction, one of the rings alone was worth more than $400 -- more than enough to cover the $200 loan. A decent, honest person would have told her that one ring was enough. Instead, this scumbag knowingly took both rings, fully aware he was taking advantage of her. When I called to confront him and asked why he didn't speak up and tell my wife she didn't need to pawn both rings, his response was simply, "I don't do that." Shaking my head -- that alone proves this man is a lowlife and an indecent human being who has no problem preying on others for a quick buck. Stay far away from this place. Protect yourself and your loved ones.