This is a nice music shop that sells, cleans and repairs orchestral instruments. There's probably…read moremore band-related activities that go on here, judging by a waiting area with cozy chairs and a coffee table, and the sweet notes of a wind instrument I heard swelling from a back room. However, my purpose today was freeing a jammed mouthpiece and getting a couple dents out of my son's trumpet, nothing more. Cory provided exceptional customer service, bringing over an equally friendly tech to help build the cost estimate for me. A thorough cleaning for additional cost was offered but not insisted upon. Cory made it easy to set up an account for this and future work. I found KBI Music Shoppe to be clean, well laid out, cheery and inviting. I noticed a fair amount of novelty themed gifts for sale, like sheet-music socks and musician humor stickers, that made me smile.

My kids are in band and KBI is great. Friendly and knowledgeable staff. Awesome service!!!read more

Great experience!…read more Not being familiar in the pawn shop field, I was trying to find the right place to go. Looking at previous reviews and reading the amazing comments is what brought me here. Ethical and honesty is what I was looking for, and tony did an amazing job.

STAY AWAY FROM THIS PAWN SHOP - THEY TAKE ADVANTAGE OF WOMEN AND THOSE WHO DON'T KNOW BETTER…read more My wife recently visited this pawn shop and dealt directly with the owner -- a lowlife scammer who preys on people, especially women. She brought in two solid 18k gold rings, each valued at over $400, with a combined value of more than $800. She only needed a small loan of $200. Life got busy, and she was just one day late on a renewal payment. She even called, asking -- practically begging -- to either extend the loan or pay it off in full to retrieve her rings. But by then, the price of gold had climbed, and now her rings are worth over $1,000. There was no way this greedy owner was going to let her get them back. But here's the real issue: even at the time of the transaction, one of the rings alone was worth more than $400 -- more than enough to cover the $200 loan. A decent, honest person would have told her that one ring was enough. Instead, this scumbag knowingly took both rings, fully aware he was taking advantage of her. When I called to confront him and asked why he didn't speak up and tell my wife she didn't need to pawn both rings, his response was simply, "I don't do that." Shaking my head -- that alone proves this man is a lowlife and an indecent human being who has no problem preying on others for a quick buck. Stay far away from this place. Protect yourself and your loved ones.

I just got my pre-war Gibson L-30 back from repairs, and I can't express how happy I am. It plays…read morewonderfully, and even feels like a different instrument. Thank you Joe, a fine job, and a great deal! On that note, I recently went back with a guitar trade in mind, and walked away with exactly what I wanted. Bran Dillard, (the owner) is not only a vintage guitar encyclopedia, but a kind and helpful individual who went out of his way to make my deal a pleasant experience. Thanks fellas!

Vintage Martin was listed as a 1926; it was a 1924. Asked about nut width and was told 1 & 13/16";…read moreit was 1 & 7/8". Description did not mention an extra slot in nut and hard to tell in poor pictures; acknowledged when I asked about it. On line description, emails, and phone description did not mention screw holes from a previously installed trapeze tailpiece. I was told that all notes at all frets played clearly. Buzzing at frets 8, 9, and 12 on various strings, and 2 strings played 13th fret when fretted at 12th.

Very professional and even sent text pictures with updates on what needed to be done while he was…read moreworking on it. I bought a strat off a friend and it felt awful to play. I got the strat setup elsewhere and I STILL felt like the guitar was terrible to play. I decided to finally bring this guitar to Al and tell him what was wrong with it. Now I've completely changed my mind about the guitar. It plays like a dream and I refuse to put it down. I couldn't recommend him enough. Definitely going to make Al the guy I go to when I need something done on my guitar. Thanks Al!

Al, is an amazing luthier, who is able to work wonders on all types of electric guitar, from an…read moreEpiphone Emperor I Joe Pass model (hollow body) to a solid body Agile Pendulum Elite 92527. The Ephiphone needed a complete overhaul of the electronics (pickups and controls) and a setup of the strings afterwards since a new piezo bridge was also installed. Prior to this work, the pots were quite noisy, and there were issues with the 1/4" output where it was also crackly depending upon movement. The pickups were replaced with a fairly standard set of Seymour Duncans (SH-2N and SH-4B), the wiring harness was removed and replaced with a much quieter (read shielded) setup, new pots and a new 1/4" output jack. The sound of this instrument while plugged in has drastically improved and now has a bit more versatility when it comes to live and studio usage. There was a little less work with the Agile solid body, where it needed to be updated with stacked pots in order to give a more Gibson-esque control layout of two volumes and two tone pots (one pair for each pickup) to replace the standard master volume, master tone. This allows the guitar to have more tonal variation, especially when both pickups are in use. In both cases the work was done promptly and with an expected series of charges. Al is probably one of the better luthiers when it comes to communications (including pictures) on what is going on with the respective job orders. Like the others on this board, I highly recommend your repair/setup work come his way.

Steven helped me with a vintage trombone repair. Repair was done very quickly and looks great…read more Thanks Steven!

Serviced my saxophone - outstanding work. Very thorough and knowledgeable. Highly recommend…read moreSteven!!

They are always very friendly and helpful. We have used them since my son started 6th grade band. I…read morewouldn't go anywhere else.

Stopped for the first time with my young son who's getting into music, drums and guitar. He needed…read moresome supplies for both and wanted to give them a try. From the moment we walked in I was impressed. Everyone working there greeted us with a warm hello and smile and I was overjoyed to see not only the staff, but even other patrons there show us, especially my son kindness and compassion as he gets started down this path. We can't wait to go back and have "mom" experience the joy this shop exudes.

I had sorely neglected my Taylor 814ce for years, and it badly needed some love. I had also…read moreaccidently broken the electronics so I needed Taylor pro help. Tim & team brought my baby back into better than new playing condition. They repaired the electronics, and did a full setup, including a new bridge. I thought it needed some new frets as well, but they were able to level the ones I thought were bad for less $$ than new frets would have cost. Great work. Bravo!!

I am a new viola player and what they sell really helps. I've gotten both my violas, a tuner with a…read morebuilt in bridge clip, a cleaning cloth, and there is likely more I will need. Whenever they are unsure about what they are selling you, like if it has a bridge clip, they will try to find better alternatives for your convenience. Great music place.

These guys are so locked-in every time I've been here. They always have the right selection of…read moreservices and items, AND they've got INDIVIDUAL GUITAR PICKS (Guitar Center and Music & Arts sell bags only). They are also local, and have been my ideal instrument shop since I've moved to Stafford in 2022. The people who are usually there are respectful, kind, and overall friendly, and they even take the time to do menial tasks (that I myself would've been able to do, but I go here to do it all at once). Overall epic place, reasonably priced service, with a lot of friendly faces.

I am writing this review as I make the decision to no longer be a customer after more than one…read moreyear, in fact almost two years. We were very pleased with this store when my daughter began her saxaphone lessons. Her original instructor, Daniel, is awesome and for those continuing to do business with this store, I would highly recommend you seek Daniel out for saxaphone lessons. However, my daughter came home crying after her second lesson with a temporary instructor, Joshua Barnes, on 4/16. After getting her side of the story, confronting the instructor and speaking with management, we've made our decision to not return. I recognize that I may be biased and taking my daughter's side but knowing that we've never had any issues with other people, activities, business, or school, I find it hard to not believe my daughter. -She was talked down to, belittled, and made feel very uncomfortable. -Words that were used: "you should quit," "you need to quit," you're never going to learn" were used. -Tapping a pen/pencil on the easel consistently to create stress did not help out the situation. -Not giving her a break when she shed tears did not help the situation. -Extending her session in that environment did not help the situation. -Joshua's tone and actions were not conducive to a learning environment. While I can admit that this is a "he said, she said," situation, Joshua acknowledged that he constantly clapped his hands in my daughters face. When I questioned Joshua about this tactic, his response was that this method is used to get a student to change their behavior to learn the piece or words to that effect. The point was that he confirmed he clapped in my daughter's face. When Joshua was questioned about explaining why my daughter came home crying, his response was to point out that the piece was too difficult for her and that the band director or any band director should never give students at her level a piece that difficult and that's why she was struggling. If my daughter knew the piece, she wouldn't be taking lessons. It's also not his job to decide what students are given or not. Your job is to teach and his actions clearly showed he is not ready to teach young students. I should have also addressed why my daughter felt uneasy after their first session. I recognize that I cannot go back in time and I hope that my daughter isn't hiding anything from that session. When speaking with the store manager, his message was more along the lines of being concerned for his staff due to my actions in the store and not how things would be rectified or being concerned for how my daughter was impacted. Over the course of almost two years, we've never had an issue with the staff or Daniel, my daughter's original instructor. This new instructor shows up and we have issues. I'd second guess my decision of having hired Joshua. I am also now taking the position of empowering and encouraging my daughter to not ever let that happen again. She should have walked out of that session, but felt embarrassed or frightened. Do not let Joshua Barnes instruct your young children. I'd question management on who he really cares for.

Great work from a quality dude. All of the work done as discussed on time and fair prices! Highly…read morerecommended

From the owner: Luthier (guitar builds and repairs) based in Fredericksburg VA. Specializing in acoustic archtop…read moreguitar builds, and mandolin builds. Guitar repair (both acoustic and electric) services including maintenance (set-ups etc.), and electronics, structural, and finish repairs. Taylor Silver Service certified for Taylor guitars warranty repairs.

Kyle is the perfect teacher for me. I am an adult beginner. He has the perfect balance of…read morediscipline, fun, and clear instruction that makes learning fun and engaging for the adult student. He's very skilled at what he does, and picks up or slows down the pace depending on how I progress on different techniques, while always pushing just enough to make sure I am moving forward. I feel lucky to have found such a great teacher who motivates me to do something I've always wanted to do.

Kyle has been teaching my daughter piano for two years and I'm amazed with how she has progressed…read more Our goal for her was to learn to play the piano and gain more music appreciation, but had no idea Kyle would not only get her to this level so quickly, he instills a sense of pride in his students, and makes lessons fun! Our five year old son just started with Kyle virtually and I'm again so impressed with w much he has learned in just three weeks! And virtually! Kyle is a true genius music teacher