This is a nice music shop that sells, cleans and repairs orchestral instruments. There's probably…read moremore band-related activities that go on here, judging by a waiting area with cozy chairs and a coffee table, and the sweet notes of a wind instrument I heard swelling from a back room. However, my purpose today was freeing a jammed mouthpiece and getting a couple dents out of my son's trumpet, nothing more. Cory provided exceptional customer service, bringing over an equally friendly tech to help build the cost estimate for me. A thorough cleaning for additional cost was offered but not insisted upon. Cory made it easy to set up an account for this and future work. I found KBI Music Shoppe to be clean, well laid out, cheery and inviting. I noticed a fair amount of novelty themed gifts for sale, like sheet-music socks and musician humor stickers, that made me smile.

My kids are in band and KBI is great. Friendly and knowledgeable staff. Awesome service!!!read more

Bill Shute is a complete professional in every way…read more Not only does he precisely tune pianos, but also works with each person in a friendly and flexible way. The price of his services is well worth it! I can't highly recommend him enough to anyone who needs a piano tuner!

Bill spent so much time making my piano sound perfect. He is a craftsman. Also he played it at…read moresome length for me -- it will never sound so beautiful again if I am the pianist (drat - no talent). He is very affordable and worth EVERY PENNY.

Do not go to this shop if you're looking to sell something. They have a reputation for not offering…read morefair deals.

The guys at this shop are always professional, polite, and knowledgeable! The store is clean and…read moreeverything is displayed in a great way. Will definitely be back!

Serviced my saxophone - outstanding work. Very thorough and knowledgeable. Highly recommend…read moreSteven!!

Our trumpet was in need of a little TLC and Steven not only was super responsive to our inquiry,…read morebut was also able to get to us quickly and did a fabulous job! We initially reached out to our local music store but were told they'd need to keep the trumpet several weeks. Luckily we discovered The Cramer Center, which will now be our first choice for any future needs. Highly recommend!

Superb assistance from Nathan today at Guitar Center. Had a few things on the list for a musical…read moreChristmas, he helped me find some items in-store and order the ones that were not. I'm a happy customer.

The guitar tech, Ray, did a PHENOMENAL job setting up a 12 string acoustic that I bought there that…read morehad ridiculously high action. It plays like a dream now! On a personal note, Ray is the kind of humble "old school" musician that I really like. He does great work and has a really calm personality that will bring your blood pressure down just by talking with him. The sales staff were excellent too, but I really wanted to highlight Ray. I've played professionally for 30+ years and I'll bring my guitars to him now.

Outstanding service and top notch quality! Purchased a new guitar that needed a set up and 3 Alarm…read morewent above and beyond! Go here for your guitar set up needs!

This guy did some guitar work for me a couple times. It was always kind of weird going to his…read morehouse, he stands in his garage, his wife comes in like shes the manager or something with a notepad .. I put up with all that, no big deal, but this year I called, left a message to get another pickup put in my guitar, he texts back "Call me tomorrow." Okay?..so I'm supposed to call twice? How many attempts should it take when you call a business? So I returned the text saying what I said in the voice message."Interested in getting a pickup put in a different guitar." He didnt respond for 4 days. So I texted "Are you still in business?, not interested?" Then he answered the text.. got nasty, telling me that I'm at fault for some reason for calling after he had closed on a friday and that I should somehow know the proper way to schedule.. It's weird. I don't recommend this place to anyone. Maybe some dimentia? Not sure.

Al, is an amazing luthier, who is able to work wonders on all types of electric guitar, from an…read moreEpiphone Emperor I Joe Pass model (hollow body) to a solid body Agile Pendulum Elite 92527. The Ephiphone needed a complete overhaul of the electronics (pickups and controls) and a setup of the strings afterwards since a new piezo bridge was also installed. Prior to this work, the pots were quite noisy, and there were issues with the 1/4" output where it was also crackly depending upon movement. The pickups were replaced with a fairly standard set of Seymour Duncans (SH-2N and SH-4B), the wiring harness was removed and replaced with a much quieter (read shielded) setup, new pots and a new 1/4" output jack. The sound of this instrument while plugged in has drastically improved and now has a bit more versatility when it comes to live and studio usage. There was a little less work with the Agile solid body, where it needed to be updated with stacked pots in order to give a more Gibson-esque control layout of two volumes and two tone pots (one pair for each pickup) to replace the standard master volume, master tone. This allows the guitar to have more tonal variation, especially when both pickups are in use. In both cases the work was done promptly and with an expected series of charges. Al is probably one of the better luthiers when it comes to communications (including pictures) on what is going on with the respective job orders. Like the others on this board, I highly recommend your repair/setup work come his way.

I was looking for a luthier to help out with resizing the drill holes in my guitar so I could…read morereplace the bridge. Al not only quoted me a very reasonable price but made some very helpful recommendations that I wound up having him work on doing the complete upgrade and set up, all within my budget. His attention to detail and thoroughness made my guitar turn out way better than I could hope. Am very happy with the results and the fast turn around. Would use again.

Stopped for the first time with my young son who's getting into music, drums and guitar. He needed…read moresome supplies for both and wanted to give them a try. From the moment we walked in I was impressed. Everyone working there greeted us with a warm hello and smile and I was overjoyed to see not only the staff, but even other patrons there show us, especially my son kindness and compassion as he gets started down this path. We can't wait to go back and have "mom" experience the joy this shop exudes.

Some of the best pros in the area. Would and will do plenty more business with these guys.read more