My Daughter and I came into this store to buy a keyboard for her to learn music on.
She was overjoyed to be in a place that was focused on music.
When I found one that would be more her size( she's five after all) I asked the staff about it.
One of them wouldn't even get up to help us, instead directing a very young guy to help us out. Problem was, he didn't even seem to know how to work the online order form, which for the record looks much like an amazon page.
Meaning I could've ordered this from home, and actually gotten all the parts with it that I asked for. IE: an AC adapter so I'm not spending a fistful of dollars on AA batteries.
I stayed and ordered it anyway, assured by the staff onsite that it did indeed come with an AC adapter.
They told me I'd get an email letting me know when the keyboard arrived in their store.
Which I did, and then I came down and picked it up. I didn't open in in store, as the counter space was at a premium and I didn't want to crowd the guy working behind the counter.
Got home, opened it, no AC adapter. Ok... guess I'm buying batteries . Whatever.
It's been a week and a few days now, I'm still getting daily emails about picking up my order, or I'll get a refund etc...
Really??? I offered to sign for it, but was told that wasn't needed.
So, in the interest of not getting anything for free from what looked like a mom and pop outfit, I went back to let them know I had picked up my order, and since I was there, let them know I was mildly annoyed that no AC adapter was included in my order.
Same lady who was there when I placed my order, the one who wouldn't assist in even the smallest way, explains to me, that the emails are no big deal, and that no AC adapter is a "feature" and that most people like their keyboards mobile.
Really? I tell you there's a problem and you tell me my "issue" is a feature?
Wow... and all without getting up from your stool.
It's funny, just because, I'd have been willing to buy an adapter right then, and there, but you couldn't be bothered to do anything.
You should quit your job, and go back to sitting full time. I can't imagine any business owner who would want to pay you for sitting there, and refusing to assist people who walk into the store.
As for my daughter and I, guess she won't be taking music lessons at your store, and I guess she and I won't be coming back until this business changes hands again. read more