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Guitar Center

3.2 (95 reviews)
Closed 11:00 am - 9:00 pm

Services - Guitar Center

Musical instruments and teachers

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Broken neck

FOR THE LOVE of GOD STAY AWAY!!!!! I travel a lot and like to normally buy a new guitar everytime I travel to a new city. Normally shipping is ever an issue after ordering even with me living remotely. This just so happened to be my first time going to a brick and mortar Guitar Center. Unfortunately, Not a great spot. Employees couldn't be bothered to answer questions. Was like pulling teeth to buy a guitar. Staff member who unfortunately had to do their job fumbled through the purchasing process resulting in ordering issues. Upon returning home and trying to contact the Store with a total hold time of 45 minutes in 9 different calls I gave up, and decided to reach out to the headquarters customer service. This resulted in no information regarding my order and having to be placed in contact with another store's manager just to find out that he has to do the same thing to get in contact with the original purchasing store. Needless to say I'm still in Limbo and have no idea where or what the status of my order is. Guitar Center needs to take the time and retrain these individuals or just fire them and find folks who actually can complete the job. Will not be gambling on guitar center ever again. ******UPDATE****** I just received guitar. Neck cracked and strings shipped on and tight. Staff dropped this guitar before sending it out and still sent out a broken product. Photos of crack. Zoom in and you can see 2 impact indentations. Paul S. The operations manager had nothing but excuses. Included some higher ups in a email. We will see what they have to say. Overall an absolute joke of an experience. Expect contact from a higher up ASAP.

The BEST selection of guitars and accessories, everyone at this store is extremely patient and helpful!
Amy D.

This is the BEST guitar center, we love coming here and only purchase from here when we need anything. The staff in ALL departments are so helpful and patient and if u want to have an amazing experience from being greeted as soon as u walk in the door to the guy ringing u up , cracking jokes with my daughter, then u need to come here. I cannot recommend this place enough! They also offers lessons and it's fun to go and try out the different instruments before purchasing, thanks again for the amazing customer service, u guys are rock stars!!!!

My new guitar

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15 days ago

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4 months ago

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7 months ago

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Guitar Center

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1 year ago

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3 years ago

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Guitar Center

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2 years ago

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Guitar Center

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3 years ago

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2 years ago

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Guitar Center

Thanks for the feedback and your review!

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3 years ago

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Beau L.

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3 years ago

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4 years ago

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Kenneth T.

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5 years ago

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2 years ago

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Guitar Center

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7 years ago

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3 years ago

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11 years ago

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6 years ago

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4 years ago

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3 years ago

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Beau L.

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3 years ago

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Ronald E.

Thanks for your review!

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4 years ago

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3 years ago

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Beau L.

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4 years ago

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2 years ago

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11 years ago

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8 years ago

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6 years ago

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5 years ago

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5 years ago

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4 years ago

They were extremely rude and acted like they didn't really want to help anyone. Better luck visiting a different place.

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8 years ago

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16 years ago

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11 years ago

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10 years ago

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Review Highlights - Guitar Center

Now I don't spend much time in there because I play guitar, so I may go to the acoustic guitar room which is pretty self-explanatory.

Mentioned in 5 reviews

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JP Guitars - JP guitar Angie model

JP Guitars

(7 reviews)

Outstanding guitar luthier. I literally called 15 guitar/music shops within a 75 mile radius of my…read morehome trying to find a luthier that could/would replace the truss rods on my 1978 Rickenbacker 4001 bass, Jack was the only one that said he could and would do it. The others made it sound like this was some huge repair job. JP got it done and the bill was amazingly low. Highly recommend this guitar guru, he's my go to guy now for projects like this, check out his web page, he's been at this awhile and has done some amazing work on guitars. Thanks Jack!

I brought a guitar to JP guitars for a fret level and crown because it was experiencing some…read moreunusual fret buzz on the lower frets. I have done guitar setups and basic repair for 20+ years and a good setup did not alleviate the buzz. Jack gave an estimate turnaround of one week. 10 days later I inquired about the status. Nothing has been done yet. 2 hours later I was called to come pick up the guitar. The guitar had been setup, but has not been leveled or crowned, because Jack forgot to do it. Another week goes by and I'm called to pick it up again. Jack's apprentice told me that he, not Jack, did the fret level, which surprised me, but I assumed he was capable. I did expect Jack to do the repair, however, because that's what I was paying for. $180 out the door. The action had been set high, but I figured "Maybe Jack like it that way", so I took it home and set it up. 1.5mm on the high E, 2.0mm on the low E, slight neck relief. The same frets buzzed, in the same way as before. I am confident that no fretwork was done. I called Jack and told him the problem was still there and that I had expected him to do the job, not his apprentice. Jack said that he did the level, so did his apprentice lie? Did Jack? Jack told me that my action (1.5-2.0mm) was too low, then demanded that I bring another guitar to him to prove that the problem was the guitar, not me. I did not get a refund. I later took the guitar to another repair shop where I was told that a competent fretjob would have alleviated the buzz where it was occurring. Look, I've seen Jack's guitars in his shop and they're beautiful. I have no doubt that they also play beautifully. But, as far as my guitar was concerned, something didn't happen right. Either Jack's apprentice did the job (which I didn't pay him to do), or Jack did the job poorly (which I payed him to do well), or it didn't get done at all (which is theft). Not saying he isn't a good luthier, I just did not have a good experience whatsoever.

Guitar Center - musicalinstrumentsandteachers - Updated May 2026

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