I took violin lessons here for three months and had to transfer back to my previous facility. My…read moreinitial interest in Kingwood music school was to learn from an experienced teachers who was stable in their field. Meaning I didn't have to worry about switching teachers due to them returning to school or taking on fulltime employment elsewhere. I would come to regret this!!! Kingwood music school is a two story building with multiple teachers. Sometimes it has an odd smell, like spoiled milk or something. The women in the front desk are friendly and helpful. They provided good information and are responsive to questions. The teacher and student population are diverse in age and race. My biggest drawback was the teacher. As I mentioned I took violin here after taking lessons 8 months elsewhere. Prior to starting at Kingwood music school, I enjoyed learning and the challenge of the violin. However, I decided to leave after feeling more frustration and annoyed with the teacher. She is so meticulous and tedious about everything , we spent months going over the same thing. She could not remember where we left off the previous week and just felt disconnected. She never asked why I wanted to learn, whether I played before or my goals. My goal was for self enjoyment, not the symphony orchestra, so the snap behavior was not necessary. I began to regret going to lessons with her. When I terminated sessions they (front desk or teacher) never asked why. Which tells me either they don't care or it's normal to them. Either way stay clear of interested in violin!!!

I think it's important to share that The Kingwood Music School has caring and talented teachers,…read morehowever the business side is very money driven. My experience is not a reflection of our teacher, she has been wonderful! She had to reschedule a few times due to personal reasons and had a substitute. These changes were during our first month few months there. We attend once a week for an hour long session. I was very understanding of all the changes made from the school's side. When we did have a make up session, we arrived to discover the class was running 15 min late. I scheduled these lessons around my other children's activities. I had to leave the "make up session" 15 min early in order to pick my son up from his activity because the building he is at closes at 7 pm. He would be in the parking waiting. I am completely understanding of "emergency/ personal things." However my problem arises when my daughter had to leave school early due to strep throat and I called in to let the school know she would not make that evening's lesson.I was notified, It is in their "policy" they do NOT have to excuse you for an "urgent care or doctor's note." The office manager would "make a note." It should be okay, but their policy states they can still charge you." It is $295 per month for 4 sessions. Since beginning there, we had 1 make up session, 1 substitute session and the make up session was running 15 min behind. I was understanding of of the school's changes but when it was our turn to "reschedule" because my 7 year old had fever and strep throat "It is in their policy they can still charge you for the lesson." I said "okay" went on to explain we had fall-break and would be out of town on vacation the following week. They do not care if you tell them a month in advance. The school will charge you for not attending lessons. Their only solution is a "virtual" make up lesson during same week as the scheduled lesson. We would be out of town in an Air bnb, without a piano. I attached the email they sent explaining the policy to clarify before signing up for a monthly draft that you can not take vacation with out being charged, regardless of how long in advance you let the school know. The school can cancel and reschedule on you but they do not have to excuse your absence even with documentation from a medical facility. I did reschedule my daughter's session for the following day, after being on antibiotics for 24 hours to avoided being charged. whether she feels great or not she will not be contagious after a 24 hour period. From my understanding they will charge you $295 with no exceptions unless their staff has a medical, family or personal reason. Again, I understand my teachers reasoning and more than happy to work with her on rescheduling, the problem arises when it is our turn to have an issue and rescheduling/ cancelling isn't an option with a doctors note and discovering that even with more than a week's notice I will still be charged for missing piano during our vacation. The school itself is very money driven with zero customer service. I do not believe the teacher we have would run the same business in this manner. She is a wonderful and talented woman.

I had a very disappointing experience at this store. The customer service I received from one of…read morethe employees behind the counter was unprofessional and came across as passive-aggressive throughout our interaction. I politely asked if I could see the necklaces that were on display behind the counter. Instead of showing them to me, she repeatedly pointed to a printed sheet with pictures. I explained that I wanted to see the actual necklaces on display and that I understood there might be a price difference. I even told her I was willing to pay the difference if necessary, but she still refused to let me view them. As a customer, I felt dismissed and unwelcome. The interaction left me feeling as though I was being judged, and I couldn't help but feel that I was treated differently than I should have been. Whether intentional or not, that's how the experience came across to me. I hope management takes customer service more seriously because every customer deserves to be treated with respect and given the opportunity to make an informed purchase.

Nice store, friendly staff, Angela helped me with my first James Avery charm bracelet (: When I…read morepicked it up there was another group of staff who were even more charming .

Mr. Max is an amazing music teacher who has been teaching my daughter piano at Zuniga Music School…read more He is very patient and kind, and has a great way of making the lessons fun and engaging. My daughter has learned so much from him and has developed a love for piano that I never thought was possible. I highly recommend Mr. Max to anyone looking for a music teacher who is both knowledgeable and passionate about what they do.

My 6 year old twins wanted to learn the guitar, so they have been taking lessons with Eli for a…read moreyear now. He is very nice and accommodating with the schedules. The kids enjoy the weekly lessons and look forward to it. My mom, who is retired, also started taking lessons with them as well. Eli is really good about working with all three of them to identify music they like and incorporating it into the lesson plan.

The majority of the vapes and nicotine products are not from the actual manufacturers they say they…read moreare from. I grew up in spring and this used to be like the smoke shop to go to, and the management or whoever runs the store has changed 180%. The staff is rude and pretentious. They're constantly on their phone, not paying attention to you When I bought like eight vapes that were all fake, they wouldn't even refund me. They wanted to give me store credit, but how could I accept store credit for store that sells fake vapes. You lost my business and my trust. Management should do better on who they hire and what they sell. Come on now, Do better And you overprice everything What blows my mind is that it's not real manufacture grade. It's all dupes from like Japan

All the vapes are fake. Make sure if you shop here to scan tje QR code for authentication. Horrible…read morecustomer service. Honestly I would just avoid this place at all cost unless you enjoy rude people. Prices are high if you consider that it's all fake products

I got a really great deal on a ring. Couldn't pass this up. The guys were really helpful…read morecommunicated very well. I Recommend this place to anyone. Five stars

So I buy shoe and other things from this shop and I really like it but I got a pair of headphones…read moreand they did not work I took them back and they took the total of the ones I had on layaway are so I thought.... What they are telling is they took it off the pair I payed in full for with cash so really what I did was pay for a broke ass pair of beats and give them back to them and never got my money back are put on my other idea. I would love for this to be mad right vomit I don't think they will.

London is great! Always has what my boyfriend wants! Huge variety of options to choose from!read more

So me and my friend go here to buy some shisha for our hookah. We called ahead and he wouldn't tell…read moreus anything on tbe phone. We go in and ALL of his stuff was expired. Not by a month or two, but by 2 or 3 years. The guy litetally has nothing but expired product and he's upcharging by three times the normal price. Just avoid him altogether.

Becky at my local Kingwood location always gives great customer service with a smile !…read more Going above and beyond.. thank you !

Very helpful service over the phone, got me all the information I needed. Great attitude and very…read moreknowledgeable!

Excellent customer service! The employee was so kind & helpful. The store is clean & well kept.read more

I have not been to this store physically, but my review is for online orders fulfilled by this CEX…read morelocation as online orders are fulfilled by the individual stores. Anyways, I have ordered an Nvidia Shield TV about 4 times from CEX online...4 times...sounds crazy right? Well it is, multiple times I have ordered online from CEX and the Shield TV was either missing a controller, broken, or they gave me the wrong controller. Now normally I would have given up, but I really didn't have anything else I wanted so I ordered an Nvidia Shield Pro 500GB model one last time and shipped by this store. Shipping notice came three days early, item didn't ship out until about three days after I got the shipping notice, a bit annoying really, but whatever. Item arrived in under a week so overall I can't complain especially for free shipping. I received the item a couple days ago. The item functions great, came complete with box, even with the original charging cable! These guys did their homework, unlike the other CEX stores I dealt with and failed, these guys got it right! I feel confident to say that any interaction with them should at least be professional and you should get what you pay for, and I imagine if not they would resolve the issue quickly. So in conclusion, these guys know how to run a business.