If only yelp could give 0 stars. This place is a joke. Stay away at all costs. I was referred by…read moreVA Hospital because they are the VA and can't do an MRI for four or more weeks. I showed up on time waited past my appt time (like almost all the other reviewers) filled out the paperwork and then they asked if I had a stent card (I have a stent and artificial knee). I had never heard of a stent card. I have had multiple MRIs since. The military does not issue stent cards. They refused to do the MRI due to "corporate policy". The staff was not friendly at all they are just there to collect their pay check. I am going to work on getting their office off the VA list of approved vendors. They are trash. American Healthcare has really just become a business. They don't care about you at all. A joke. Edit: Their overall rating on yelp is only 2.5 stars. Should tell you a lot about this medical office.

I wish I could give lower than 1 star! They took me in 1 & 1/2 hours LATE then did Not do the…read moreContrast which my doctor asked for. They followed with a letter saying I did not tolerate the contrast on a previous appointment & I was only there 1 time before and NO Contrast was used! DO NOT GO THERE !!! There's a new clinic nearer with the Fastest MRI in the Roanoke area.

On a televisit, a family member's doctor told us to get a chest x-ray and send it to his office…read more What?! ....not sure how to proceed, but we are not going to clog the ER if we are not an emergency. Urgent Care does not take outside doctor's orders. So I called Carilion Crystal Springs Imaging. The phone manager listened and wanted to make sure I got the correct answer so she sent my call to the x-ray technician, Lisa. This lady was professional, knew protocol, was kind and confidence-instilling. Lisa is IT.....this is patient care. Within 3 hours after I called her, she had our doctor's order from another office in another city, my husband's x-ray was done and faxed to the ordering office and we had the emailed results as well. Kind and Good are the words that label this visit. I don't always leave the hospital feeling that way. Thank you, Lisa.

This place is great if you live in Botetourt or North Roanoke and you don't want to go to the main…read morehospital to imaging. They do mammo, bone density, ultrasound, cat scan and diagnostic imaging.

For residents of Botetourt County and the entire Daleville, Troutville area, medical services have…read moretaken far too long to find us. The past two years I have been having mammograms done at the Lewis Gale Imaging Center in Daleville. Convenience as well as outstanding professionals are what you will find at this office which is why I have given it a five star rating. Why drive all the way to Lewis Gale Hospital for your imaging needs when you can get medical services right here so close to home!

Very bad experience!! I had my appointment for my Echocardiogram scheduled a year in advance. I…read morewas told my appointment was at 10:30 and I put it in my phone that day. When I arrived the nurse said "we thought you were not coming your appointment was at 10". I apologized and told her I was told 10:30. She cut me off and said "I know you were not told that. ". She then rushed me to the exam room and had me change to a gown while she stood in front of me (no privacy) and scolded me. I kept saying how sorry I was but she would not listen. The technician took over and she was leaving. I began telling the technician my heart is not where it's supposed to be, as I was told to inform by past technicians, the nurse yelled from the hall "What's that supposed to mean?" I told the technician that the nurse had a bad bedside matter. The nurse laughed at me. I ignored her and started explaining to the technician who told me to "stop talking and let me do my job ". I was so upset it was the worst experience. I continued to apologize but she just continued to be rude. I was crying by this time. I was told I had a doctors appointment at 11 and I was making him late. I was done before 11 and had to wait on the doctor so all that was not necessary. I was so glad it was over. This was at Riverside Cardiology Carilion Clinic.

I am pleased to know that the Carilion Breast Clinic promptly responds to patient's needs and…read morethoroughly investigates each patient' issues and concerns informing them of results of exams in a timely manner.

Carilion Clinic cannot seem to bill you. I received bills for my child and paid them. I then…read morereceive a notice from a collection agency that says that I still owe. I called to check on my status but I was told there was not bills outstanding. I continued to receive calls from the collection agency but I could not get details on what I owe. I requested my child's records and made sure I paid the bills for EVERY date she was there. There were no new dates or visits that there was not a bill accounted for that I received. I reported the system as a Hack because I could not find any bill or another date that my child had visited the hospital, and remarkability they found more bills. Carilion was able to send me some bills but NOT all bills and then sent me to collections because they cannot do THIER job. Not my problem anymore. This is not the first time they have tried to swindle money out of my family. NEVER again. I will not use Carilion. They will not see another dime of my money!!!

Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.