First time going here. Everyone was kind and helpful. They treated me with dignity and were helpful…read morewith questions and concerns. I was nervous since this was my first time in a cancer care center and I didn't know what to expect. The Dr was very gracious with his time and explained everything to me so I could understand it. I left with a tremendous weight lifted from my shoulders. I feel greatly blessed to have been seen by these people! Thank you all!

Poor experience in caring for my husband. Very poor communication all around. Will not return my…read morehusband's call after testing but had no problem scheduling another appointment without talking to him. There has also been little to no explanation of what is going on, even when asked. We have been given very vague answers. They were a little bit quicker to communicate with us in the beginning when wanting to set up testing AKA get our money. Still has yet to provide an explanation of test results after multiple messages asking (all appears to be fine from what we see on the portal - guess since they can't get more appointments and money we no longer matter). Current doc does not appear to have reviewed past medical records and took them into account when recommending a bone marrow biopsy. Disappointed that the nurse was congratulating the doctor for performing 2 biopsies in one day. Beginning to feel like my husband was put through unneeded testing to meet some twisted quota. Would not recommend them, but unfortunately not too many options in the area. See less Shared post

I am pleased to know that the Carilion Breast Clinic promptly responds to patient's needs and…read morethoroughly investigates each patient' issues and concerns informing them of results of exams in a timely manner.

I have been a patient of Dr Schmedtje for two years now and I am extremely satisfied with the…read moreresults! I receive excellent guidance and I never feel rushed at appointments. The staff and Dr Schmedtje go overboard in answering my questions and helping me understand my heart issues. I have great confidence that I am with the right cardiologist. I know he sincerely cares and he is the consummate professional. His facilities are state of the art and very welcoming. I would happily recommend the Roanoke Heart Institute to anyone with heart issues or questions.

Have been in a lot of medical offices but what a dump. Furniture was the most uncomfortable I have…read moreever seen. Clients have to wait two or three hours for tests to be performed and after sitting for five minutes in the lobby everyone is so uncomfortable. No audio or visual relief for patients as they have to wait for radioactive infusion to circulate in heart. If there was an interior decorator, they should be fired. Obviously there is no attention to the comfort of patients.

Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.