Zach and his crew are truly incredible. They are knowledgeable and ground their practice in safety…read moreand integrity. I will not be taking my car to anywhere else for services as long as I live within reasonable distance to this team at this specific Monro. Love the company as a whole; however, the customer service, process discipline, and overall quality of the work at the Waterloo NY location is superior to any other auto shop I've been to. If you're reading this and you're thinking of coming here for your car--do so, speak with whoever is at the desk, and then know you're in great hands from then on. Thank you for your services and candor Waterloo monro tire team you guys rock man.

My experience at Monro Auto Service was outstanding and I would absolutely recommend them. The…read moremanager, Zack, was helpful and informative and clearly explained what the problem with my car was. He and his team proceeded to get my repair done as quickly as possible -- and even came in under the estimate (that never happens!). I will definitely return if (when) my car needs service in the future. 5 stars and 2 thumbs up from me!

I am still using Rob Harding at his repair shop, Auto Specialist…read more Honest, hardworking, busy for a reason this is the best place in the area to have your car serviced. I'm still driving my Jeep thanks to Rob. Brakes, alignment. AC. He does it all. Plan ahead. It takes a week to get in. Save $ by paying by cash or check as he adds a credit card surcharge.

The BEST place for car repairs. They saved me a ton... did a great job... and stand behind their…read morework. Love them

I have used the services of Hart Towing numerous times, and have always found them to be courteous,…read moreprofessional, and fair. I was initially impressed with their prompt response when others were unavailable. They have well maintained equipment and a knowledgeable staff. I will continue to call upon them for future needs, and recommend them to others.

I needed my tire changed after a minor accident on the NYS Thruway. We called the State Police --…read morethe officers said that our tire was flat and called Hart Towing to come change the tire. When the tow truck got there, the driver said that he couldn't change the tire because the spare was soft -- I felt the spare and it was not soft. He said he would have to tow us. We were westbound on the thruway just east of the Geneva exit. The driver said that he couldn't take us to a repair shop that was just off the thruway in Geneva. He had me drive my car onto his tow truck and my 2 sisters and I rode in my car on the tow truck to a shop that was several miles in the other direction. The workers at the shop changed the tire and told us that the spare tire was not soft. In other words, the driver could have changed the tire and we would have been on our way. Instead, he lied to us and had us ride in our car on the tow truck (which I was told later is illegal) while he did a u-turn and took us several miles in the wrong direction.

DO NOT!! BRING YOUR CAR HERE!…read more I went to Walmart for an oil change, tire balance and rotation, what a mistake! What was I thinking?!? The sticker in the window indicating when to change, illegible. My steering wheel, greasy. But here is the kicker; they BROKE OFF 2 lug nuts. 2! Idiots. Get this; you cannot complain to NYS automotive repair because they do not do repairs!! They know this and know they are protected ! The monkeys working here are useless! You have been warned.

I brought my Ford Escape in for repairs, and the team at Eagle Auto Center went above and beyond…read more They diagnosed the issue quickly, explained everything clearly, and got my car running perfectly again. The service was honest, professional, and reasonably priced -- no surprises or upselling, just great work. Everyone I spoke with was friendly and genuinely cared about getting me back on the road safely. Highly recommend Eagle Auto Center to anyone looking for reliable, trustworthy auto repair!

WARNING...DO NOT buy here! They sell you a piece of CRAP, after assuring you they back their…read morevehicles, and then REFUSE to back up their word and fix it or put you in something else!!! And to top it off, the secretary or whoever she is, is VERY RUDE!!!