Reserved, confirmed via email. Went there. No one answered door. I went back a half hour later…read more Owner was on the lot. Asked me what I wanted. I said I had a reservation. He said, Nope, we are not open today. That was it. No apology, no help with follow-through, nothing. I couldn't believe it. Called UHaul, they were upset and apologized profusely. Thank God another UHaul a few miles away was able to help, albeit not with the same item I wanted to rent.

Really helpful in getting a U-Haul truck..polite and great customer service. In and out quickly.read more

Our brand name rental car reported low tire pressure less than 30 minutes after leaving the…read moreRochester airport. We filled it but it was down to 19psi the next morning. The rental company's road side service called Red's. What a great choice. Despite the rental company's overall confusion about the existence of a spare tire (we finally checked, there wasn't), Red's stayed committed to helping. Finally early in the evening Red's towed the rental and returned ~11:30PM with a replacement, a process that took them several hours. All the while they remained in good spirits and did follow through on their committment to not strand us without a car. If we lived here Red's would be my go to car guy.

So driving home last night my left rear wheel came loose. I pulled over and was just about to fall…read moreoff. Called AAA- they sent out a gentleman from Red's Auto Works ( his name was Rich) Friendly and reassuring. They flatbedded ot to their shop-and it was done by this morning-(replaced studs and swapped out wheels and tires. The cost was fair and reasonable-turn around quicker than expected. You guys earned a new client! Thank you JoeyB - Clifton Springs

I needed my tire changed after a minor accident on the NYS Thruway. We called the State Police --…read morethe officers said that our tire was flat and called Hart Towing to come change the tire. When the tow truck got there, the driver said that he couldn't change the tire because the spare was soft -- I felt the spare and it was not soft. He said he would have to tow us. We were westbound on the thruway just east of the Geneva exit. The driver said that he couldn't take us to a repair shop that was just off the thruway in Geneva. He had me drive my car onto his tow truck and my 2 sisters and I rode in my car on the tow truck to a shop that was several miles in the other direction. The workers at the shop changed the tire and told us that the spare tire was not soft. In other words, the driver could have changed the tire and we would have been on our way. Instead, he lied to us and had us ride in our car on the tow truck (which I was told later is illegal) while he did a u-turn and took us several miles in the wrong direction.

Hart Towing and Service flatbed my vehicle 16 miles. They give me a bill for over $300.00 then…read moreto add insult to injury they charged me another 4% for using a credit card. My wife and I will never use Hart Towing Service again, and we will be sure tell others about this unfair business practice. The company does not display anywhere that if you pay by credit card you will be charged a fee.

Thank you so very much for sending Carl to rescue us on New Years Day!…read more He is a very personable, knowledgeable and professional young man. On top of all of that, Carl was truly compassionate towards us and our situation. Thank you thank you thank you!!! highest rating!

I was towed from a "Business Patrons, 1 hour" section on a Saturday night. Businesses were closed…read more(except for the pizza spot), very few cars in the lot. I went back out after 1.5 hours to get a bag and check on my car, it was gone. I told the dispatcher I had a sound check for a show, the parking garage nearby is closed, businesses were mostly closed and no one was in the lot, and had returned to check on it it -- he initially felt bad but then became rude, stating it was $425 and wouldn't budge on price. Keep in mind, city tows are $275. I got there after my show at 12:30am -- just a truck sitting at the gate, no light, no office. The kid there said he was just about to leave. I asked for a receipt by text and never received a response. I also asked for the contract between the property management co and Kosiken's, no response. They could have written a ticket or put a boot on. This is legal theft & coercion.

Bald hill helped me get my car out of a mud hole during a snow storm, they are the best! The tow…read moreoperator was a kind soul as well.

From the owner: Our Livonia shop location is currently a towing-only facility. We offer light, medium, and heavy…read moreduty roadside service and towing. We can perform lockouts, jump starts, fuel deliveries, flat tire changes and repairs, battery replacement. Our mobile battery installation and testing services are a big hit. We even provide a 3 year full replacement warranty on all of our batteries. Our dispatchers are live and local 24/7. You are better off calling us directly no matter what kind of towing coverage you have for fast and professional service. Our shop in Honeoye is used for complete repair services.

Fall of 2018 I moved back to area and needed an auto mechanic. I pass Richardson Repair daily, so I…read moredecided to give them a try. I found Colton Richardson to be very honest about what my SUV needed. His quote was below what a national chain quoted. The repair was completed within the quoted time frame and completed correctly. I have now used this repair shop several times on 2 different autos and been completely happy with the service .