Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!

I purchased a winter truck from lance last year ,went back to get some problems looked at oil leak,…read moreframe rotted and gas leak was told well take care of ya buddy!!! low and behold now truck wont pass inspection and was offered 500$ for it when we paid 6000 so my opinion run away form Lance automotive

Thanks to my mom and dad I have discovered the best little mechanic in Wayne County! lance is…read moredependable, knowledgeable, friendly and fast! He handles repairs, inspections and can even help find a used car at auction for you. service with a smile! You will not be disappointed

Scott and his staff at Nichols Service are the very best! Not only as knowledgeable mechanics, but…read moreall good people too. Scott will even sometimes work through lunch, with a sandwich in one hand and a socket wrench in the other! We are from out of town, had a vehicle breakdown, and even though it was a busy Monday, they got us in the quickest they could the very next day. Great communication, and a solid repair that was done well. Scott did the repair as needed; not some inflated price or reason...just did the job right and got us on our way. Very personable, and even took time to thank us for choosing his business. We were thanking him! If you want the very best service and repair, choose Nichols Service in Brockport!

Yesterday a warning light (brake) came on and I immediately called Nichol's Service and asked if I…read morecould possibly get my car checked out and I dropled it off, next morning, they called and it was the tires. did O/F change ,checked car over etc. Scott and crew are awesome. They treat all customers like friends. Thank you all so much for making my life saf driving my car.

Not long ago I had a very upsetting experience with Cortese Auto Group. It was regarding repair…read morework done and wasn't corrected properly. It got to the point I had to turn to the Attorney General for help. They reviewed my notes and determined it was a valid claim. They forwarded my notes to the DMV Albany main office. They too agreed my claim was valid but needed an outside opinion. So I went Camelot Auto Repairs in E. Rochester. I met and spoke with Doug the owner. Doug listened to my problem, went out with me and looked my car over. He detected a problem and prepared his professional opinion for the DMV. I sent his written opinion to the DMV office and they accepted it. The DMV in turn assigned a regional inspector who did get my problem straightened out. I was very pleased with Doug and his help for me. It was a very stressful thing dealing with this. 5 stars for Camelot Auto Repairs. On a final note, the time I spent with Doug, I must say his shop is very well organized and it appears he has good technicians working for him

inherited a car from canada , Doug was able to bring it to US safety standards. Amazing what he did…read moreplus kept the cost down. Doug you're number one in my book. Thanks for your help, you have a life long customer. Jonathan

Broken promises paid $1900 for car repair had to have towed from master tech. awful service. Phil…read morestarted out great but turned into just n awful person to do business with. STAY AWAY n save yourself some misery. Doesn't matter how many cars u have high and mighty Phil could care less about keeping you as a customer but will vent about personal problems about his life which have no relevance.

Excellent service and done in timely manner. Good quality work. Phil did a really good job getting…read moremy truck ready for inspection.

The owner there has always done a great job repairing a few cars of mine including a rather…read moretroublesome old Jeep Wrangler! Highly recommend this shop and the experienced talent he has working there to address big problems!

Quick & friendly. Completed changing fluids. Fair price no problems. Plan on using for my go…read moreto for auto repairs & maintenance

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

Even though my insurance company gave us the run around, the folks at Ide could not have been more…read morehelpful. They got me a loner,called me with updates and did an incredible job on my car. I would recommend them to very highly to anyone who needs a collision shop.

I had a rather weird problem where within a week of each other, both of the headlight washer caps…read morein my EOS bumper came out. I ordered one replacement and then a second from Dick Ide parts dept and they were very prompt and courteous. Then I took them over (a week apart) to Dick Ide Collision and Chris (the mgr) had them painted within one work day and said he'd snap them on when both were done. Well, that turned out to be harder than expected and between Chris and myself, we could not figure it out and he feared the bumper may need to be removed - yikes! But he called over one of his body shop mechanics, whose name I didn't catch, and he figured it out! I'm very grateful to both guys whoh were very patient, polite and professional. Mike from Fairport