Excellent customer service. Knowledgeable. Checked tires, fluids.... Even wiped off any…read morehandprints on hood after closing it. (I especially like this)

Great service and prices and Tom is super knowledgeable and honest. It's so satisfying knowing you…read morewill get only what is needed for repair work and it will be done correctly the first time. My girlfriend and I have been bringing our vehicles to Tom since he opened and have made it a point to let our friends and family know this is place to bring your vehicle for most any type of maintenance or repair it may need. It's been a long time since a family member owned an auto repair shop in town and since that time I've utilized several different shops with mostly mediocre results that kept me searching for an honest, down to earth, great mechanic that I've finally found at State St Auto. We will definitely continue to patronize this awesome shop.

Great Fast & Efficient Service!!…read more Justin was very helpful & knowledgeable. I was just passing thru Auburn & they were able to accommodate Me just before they closed for the day. It was a better experience than I'm used to having back home in NYC.

Shopping for new tires on my vehicle. Found the best price…read moreat Mavis. My 4 tires had white FIRESTONE LETTERS When the tires were on and ready to go, the tires were so dirty you could hardly see the white letters. The Mgr. told me they have never cleaned the tires upon completion. Nothing says "I really don't give a shit" when spending a $1000 bucks.

Super easy in and out service. I love that I get to stay in my car. My technician was honest and…read moregave his opinion and I appreciated his perspective! There's usually a coupon online so check for that before you go!

I brought my 2019 RAM in for an oil change. Told me my front…read moreand rear differential oil needed change ing. Next question; "what is your differential ratio?" IN the 55 years I have been driving. no has asked me, what is my diff ratio? Being somewhat perplexed over this question I asked how many people actually know this question. Answer, "most people." Ty informed that I need not get angry with him. I said I am not angry just annoyed. I left without getting as receipt.

Took less than 20 minutes to complete the job and charged $90 for labor. OMG!…read more Other than that, no complaints about the service itself.

Good service quality work makes the customer happy thats me thank you midas I was very happy with…read moremy new tires and delighted how they back up their product I highly recommend their services

Got me in early for a routine state inspection. Went very smoothly, and, on top of the inspection,…read morethe workers made me aware of rusting and damage to the rotors and brake pads for the front two wheels. They gave me an estimate of how much it would cost but didn't make me feel pressured to get it done right away or by them. Overall they were very honest and hardworking, trying to make it a great customer experience. The building and inside itself is a little old without any amenities for customers who are waiting for their cars, so just a heads up there.

Gave us a quote of $2,000 for brake pads and 4 new tires, which is completely unreasonable and…read moreridiculous. Went to another shop and got brake pads, tires and a vehicle inspection for $700.. these people are scamming just looking for money. It's really unfortunate.

I saw online that Walmart Auto Center accepts walk-ins, so I showed up to get a simple tire valve…read morereplaced. The employee I met was extremely rude right from the start. He looked at me and said, "Just because we allow walk-ins doesn't mean we'll help you right away. Now please move over so I can help the man behind you." I didn't argue. I didn't say a word. I just turned around and left. I took my business to Mavis Discount Tire, where I was treated with respect and actually helped. That moment was enough for me to swear off Walmart entirely. I haven't stepped foot in that store since. Not for tires, not for groceries, not for anything. If this is how they train their employees to treat customers, they don't deserve anyone's money. Disgusting, unprofessional, and totally unacceptable.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!