Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Toney Hoy, an excellent mechanic with more than 20 years of experience, is a very courteous and…read morehelpful person. An appointment was scheduled with less than 24 hours elapsed time between making the contact and the completion of the work. When it was discovered that the shop that replaced my tires last year had over-torqued the lug nuts, he stopped and warned me that he was afraid of stripping the studs and went with me to the shop for them to loosen the lugs so that they would be responsible for replacement costs if they stripped. He was very careful in the installation of the new rotors and pads and brought some other items that will require future maintenance to my attention. As my Jaguar is a Sport model with factory installed racing brakes, the job was more complex than normal brake service but Toney took it all in stride. iMechanic offers a unique service model, that of coming to your location to provide excellent service at a VERY reasonable cost. From this point forward, they are my sole auto service provider and I would encourage anyone to use them as well!

This auto shop does a great job. They are thorough, honest, and reasonably priced. I highly…read morerecommend them.

This is pro. I take my cars here. I could go on but all I need to say is you will be glad to know…read morethe team here. Trustable in all ways. Highly recommend.

I have dealt with Jeff and he was very polite and easy to deal with. I highly recommend this…read morecompany!

As I've said before, these people are really tops at what they do. Nothing seems to big or small…read moreand really reasonable. Oliver is an excellent fellow. What he doesn't know about car audio is really worth knowing. They are moving to Valley Drive. Looking forward to seeing the new premises

My older Saab (I guess they are ALL older now though, right?) needed some work done. The owner and…read moremechanics who work at Import Plus Auto were former employees of Sports Car Centre (Saab dealer) in Syracuse. In fact, the equipment in the shop is from Sports Car Center. These gentlemen know their way around a Saab and can help you take good care of your soon-to-be-vintage baby. Plan to drop your car off and pick it up the next day if you're expecting to have more than an hour of work done. While comfortable, the waiting room is pretty bare bones basic. No matter what the waiting room is like, remember- these guys are Saab technicians- they know what they're doing! They probably worked on your Saab when it was new!

We bought a a Jeep Wrangler from Import Plus Auto Center on Manhiem Auto Auction. We called them…read morebefore purchasing and the told us it was a great running jeep with no rust and no issues. When the Jeep came in we were shocked at the condition. Both front fenders were rusted through , frame rails were rusted , it needed two ball joints , front axle u-joints, brakes and rotors front and back, need exhaust from manifold back, the motor was ticking and the check engine light was one. When we called them to complain the owner called me a liar and said he never told me there was no rust and that I was lieng nothing was wrong with the Jeep. Right after saying there was nothing wrong with it he then said "what did you think you were getting for the price" What I thought I was getting was the truth. He lied and then instead of trying to make it right he proceeded to scream at me and call me a liar. DO NOT BUY FROM THESE PEOPLE , THEY WILL SEND YOU JUNK AND TREAT YOU LIKE TRASH

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.