Super kind folks, great work, honest prices. They came highly recommended by my regular mechanic…read morewhen I needed collision repair and I see why! My '98 Nissan Sentra looks good as new now.

They were super friendly! Was happy with the service, too! It was easy to get an appointment and…read morethe car was completed quickly.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

I had them give me an estimate for two doors scratches to be repaired they quoted me $2400. I went…read moreelsewhere and had the repair done for $300. They are a rip off.

Took my car for rear bumper repair and got it back and the chrome across my bumper was loose and…read morescratched up.I bought it to managers attention and he brushed me off and told me it looked fine to him.I showed him exactly where it was loose and was told it supposed to be like that.He act as if he had attitude for pointing out their wrong doings??..I had to take my car somewhere else and had the whole bumper redone and put back on correctly!!..Manager was so RUDE!!..this is the BRUCES SUPER BODY SHOP ON MIDLOTHIAN!!..Manager has no customer service skills at all..I refused to argue back and forth with him and just took the loss!!!..Worst experience ever!!

Unbelievably great. My side mirror nicked a post in an alley, and it took the mirror and casing…read moreoff. Another shop told me it would be several weeks before it could be looked at for an estimate, so I called Dayz in the morning and they said I could swing by at 2PM. I got in there at 2:15 and Johanna looked at my car right away, went and got Miguel, and Miguel immediately fixed the thing in about five minutes. It is now working as good as new. He refused to take a payment even though I insisted. I had tried to do it myself but it wasn't staying on, so I was prepared to pay a reasonable amount even for a simple fix like this. Even though it didn't take much time, he would have been within his rights to charge me, and I insisted on paying more than once. I will be going back here for any auto body work I need in the future, and I will be telling everyone I know to do the same. These are good people running an honest business.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

Justin was very professional and took the time to explain every detail of the process of removing…read moredings and dents on my 'new to me' 2008 BMW. I have never owned a car before that has black paint and every little imperfection shows up and I am sure that I will be contacting Justin in the future for more work. I highly recommend DING and appreciate the prompt and friendly service and very competitive rates!

They could improve reading skills…read more Job clearly stated "I can travel" still received the response "we don't service your area"

I had an appointment with Daniel Campbell at Alan Conner Collision Center, 2584 Gayton Centre Dr,…read moreto get an estimate for minor bumper and fender repair on our 2016 Honda CRV. He was kind enough to explain he could make some adjustments and touch up paint while I waited. Daniel went above and beyond; did a fantastic job, and didn't charge me! He is so very honest, kind and professional. I highly recommend Carstar Alan Conner Collision Centre and Daniel Campbell, Team Manager. Janet R.

My initial impression was very positive. Daniel, the team manager explained the process and also…read moreshowed me around the facility. I've been to other body shops in the past, but this one definitely was much cleaner and more organized than some I have seen. I will have to wait until my repair work is done before I can give a final review but preliminarily everything seemed to go very well.

Over four months of unreturned phone calls. Two visits for estimates never received. I should…read morehave moved on long ago but they are so close to home and my car is driveable.

I absolutely recommend Caliber Collision. Someone hit my car in a parking lot of TJ Maxx I. Short…read morepump, we got insurance involved, the other person has USAA who took care of setting everything up, they provided a car rental, and when I dropped my car off at caliber, they were super nice, and willing to make the experience as seamless and easy as possible for me which I appreciated. It was bad enough someone hit my car. They called the rental place ( enterprise) and they provided a ride to the rental place. My car was done in 5 days, and I got a call from them to come get it. It looked great as if nothing ever happened.

Terrible experience. My estimator was Amanda. When they…read morefirst received my vehicle she told me that she will be sending me messages during the repair process. I received ZERO message from her. Only messages I got were the computer generated message about the picked up time which changed 3 times. I would get a new date either on the day of or the day before pick up. I had to reach out to Amanda to find out why the delay. 10/17, trying to put it back together. 10/23, they send her a damage hood. 10/30, Ford sent the wrong grill. She had not once contact me on her own beside the first phone call, always take multiple call for a call back. Since I was getting no where with Amanda that's when I started asking for the shop manager Jake and had my insurance company involved, my agent was surprise it had been over a month and I still hadn't gotten my car back for a front end collision. When I finally got my car back on 11/7 at 5p, it was extremely dirty plus they damaged my illuminated door sill of the passenger side. They left dirt on the dash, under the hood, the screen of my infotainment was scratched and the glove box door as well, foot print on the panel, when I express my concern during pick up, Amanda had the front desk lady told me that since I been talking to Jake I will have to speak to him, she is no longer my estimator and he had left for the day, but surprisingly he walked by right when I was about to leave. Next day I found the driver side window louver was barely hanging which I fixed myself. Now, I'm experiencing wind noise on the driver side which was not there before but they claimed is from the louver, wheel hop during turn but they said is not direct impact so no alignment check. This car is my weekend car so I never had passenger therefore the passenger side WAS practically brand new. Also, I don't understand why the front splitter supposed to be brand new but it has scratches on it same for the under body, almost like they took it out and park on top of the curb type scratches lastly the hood and the bumper doesn't align right, but some mustang has the issue with the hood bumper alignment so I'm not gonna stress that even though it wasn't like that before. While they advertise returning the car to you in the pre accident condition but Jake told me that they don't clean inside the car during the night if pick up. Keep in mind that my car is a 2024, I don't expect them to detail my car but not to return it to me with it covered in dirt. I reached out to corporate spoke to Lea Diaz, she asked me to send her photos and will call me back so I did but she never reply not even after multiple messages. I got tired of dealing with them so I had my insurance company Liberty involved once again and they took care of it in a timely manner, and they finally somewhat clean under the hood and inside the car plus replaced the door sill, Jake was supposed to go on a test drive with me to check the wind noise and wheel hop when I bought it back today for the cleaning and door sill, but he said he drove it and didn't hear it nor experience the wheel hop. I have bought other cars there before and never had the issues I am having this time. I guess management has changed?

They did an awesome job on our car! The service was quick, the staff was friendly, they worked with…read morethe rental car company and we didn't even have to return the car they took care of that with the company. The waiting room was nice and clean. If you're in need of body work I'd highly recommend.