Here is my experience with Murillo's Tile and Marble. I am doing a complete kitchen renovation. I just finished installing my cabinets and it was time to get some quotes on counter tops. I called several different companies and MTM was one of them. I contacted them because I found them on Yelp and then found them on Facebook. I messaged them on Facebook and they got right back to me considering it was about 8:30pm on a Thursday evening. Jesse told me that he would call me the next morning to set up an appointment. So on Friday, around 9:30am or so, he gave me a call and asked if he could come in about an hour. Unfortunately I had an appointment that was scheduled weeks before and was leaving to get to it. I told him I'd be home around 1pm so he could call then and set up an appointment. He called me at about 1:15pm and due to some unforeseen circumstances my previous appointment was delayed and I was stuck out of town. So we talked a bit and decided on an appointment for the coming Monday at 1pm. Monday at 1pm came and went, no Jesse. By about 3pm I figured he wouldn't be showing up, I thought maybe he had an emergency and couldn't call. I'm pretty fair about stuff like this, I know things happen that could prevent a person from making a scheduled appointment. However, it's now been seven days and nothing from him. One of the things I do when I'm doing a project like this is see how a business conducts themselves once I contact them for a quote to see if they really do want my business. If you want to be left hanging, contact these guys, otherwise, find someone who values your time. BTW, since he didn't show on Monday by 3pm I went ahead and awarded my business on Monday afternoon to another company that showed up on time and was very professional. read more