I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

Serenity offers a clean, comfortable environment. During the past four years I've experienced good…read moretherapists...Sophia best serves me. She has learned my body and its needs. Regardless where my muscles/tendons are the worst, she finds them and works them well! She recently introduced me to the "hot rocks" which were very effective...very hot, but very effective! Thank you Sophia! I have recommended Serenity to family and friends. I believe they too would support this validation.

I've been going to Mandy for the past 10 years, and I can honestly say she's one of the best in the…read morebusiness. She has an incredible ability to find exactly where the problem is and work it out with precision. Whether it's deep tension, knots, or just general stress, she knows how to release it and leave you feeling completely refreshed. What really sets Mandy apart is her consistency and care. Every session feels personalized, and she genuinely cares about helping you feel better--not just during the massage, but afterward too. If you're dealing with tight muscles, lower back pain, or just need to reset your body, I highly recommend her. She's professional, skilled, and truly passionate about what she does. After 10 years, I wouldn't go to anyone else.

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

not a bad massage but felt weird/slightly sexual vibes & touches at certain points from the…read moremasseuse which I didn't love. nothing really bad happened, but I would not recommend because of this.

I don't usually write reviews, but this one's worth it. I booked a hydrating facial with Sophia and…read moreshe did such a great job. The whole appointment felt really calm. She was gentle, paid attention to the details, and made me feel comfortable the entire time. You can tell she takes pride in her work. My skin felt super hydrated afterward, soft and fresh, and it actually looked better too. If you're thinking about getting a facial, I'd recommend booking with Sophia. I'd definitely come back.

I've come here every 2 weeks while I've been pregnant and getting lymphatic drainage massages. The…read morebest thing I've ever done was come here. Everyone has been outstanding. Zero complaints. They have helped me successfully by reducing my numb arm/nerve issues by almost 100 percent. I've tried one male on a chair, and 3 females, mercy, Nancy, and carrie. My husband and I will be forever customers now. We both love massages and he's on board with me about this place.

Got a 1hr deep tissue Sweedish massage, it was soo good! Quiet atmosphere with relaxing and calming…read moremusic helped + the massage helped me unwind after a busy work.

There's a reason why I have been coming to Palace spa all these years. Every visit has been…read moreconsistently amazing. The staff is always welcoming, professional, and attentive, which keeps me coming back. The atmosphere is calming and they take the time to focus on any areas that need extra attention. Highly recommend this place if you're looking for great service and a relaxing experience. Definitely one of my go-to spots!

Went in this afternoon for a couples massage! It was so relaxing and comfortable, my masseuse…read moreMaggie was overall Awesome! The other masseuse in the room for my daughter was Jennifer, she said job well done! Overall I'd say we had a great first experience and can't wait to return. The hour went by so fast it literally felt like just a few minutes. I'm extremely pleased with today's treatment.

The service was quick. They were able to price match their Groupon coupon online. The massage was…read morenice, I enjoyed the hot rocks and the scrub. They even gave us a cute bear and cup on our way out. Will be coming back soon!

I have recently visited this day spa having seen the grand opening banner, the masseuse greeted me…read morewith smile and said the Spa is now under new management 16 days ago with an entirely new staff. It seems that the previous owner and her entire staff left the establishment. To sum up my experience in a nutshell , the massage was a plus for my sore back and neck and I plan to visit again when I need to tweet my aching muscles

Do not come here. Jenny started rubbing my penis when I was face down asking if I needed to…read morerelease. DO NOT COME HERE

Lisa was so gentle and reassuring during the session. Nuii was also very accommodating!read more

I just had one of the best massages ever! 90 minute Siam…read moreOrchid Ritual with a tigerbalmy oil. It was a combination massage with The practitioner walking on my back and doing Swedish strokes and releasing all of the tension in my back, shoulder and neck.