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    Muriel Brazilian Spa

    4.8 (4 reviews)
    Closed 9:00 am - 6:00 pm

    By appointment only

    Updated 1 month ago

    Services - Muriel Brazilian Spa

    Deep tissue massage

    Hot stone massage

    Muriel Brazilian Spa Photos

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    Recommended Reviews - Muriel Brazilian Spa

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    8 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Best place for facial, massage and spa experience in Concord. Professional and experienced.

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    4.3(376 reviews)
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    I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

    Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

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    Spavia Day Spa - Pleasant Hill

    Spavia Day Spa - Pleasant Hill

    4.3(229 reviews)
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    The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

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    Muriel Brazilian Spa - spas - Updated May 2026

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