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SL Day Spa

3.0 (2 reviews)
Open • 10:00 am - 9:00 pm

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9 months ago

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10 months ago

Do not come here. Jenny started rubbing my penis when I was face down asking if I needed to release. DO NOT COME HERE

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Woodhouse Spa - Walnut Creek

Woodhouse Spa - Walnut Creek

4.3
(378 reviews)
5.7 mi
•$$$
Luxury
Certified professionals

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

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Woodhouse Spa - Walnut Creek

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SL Day Spa - beautysvc - Updated June 2026

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