I should have listened to the reviews. One of the worst massage ever. I payed for 1 hour, she cut…read moreme off at 30 minutes. 2 customers came in around 20-25 minutes in, then she asked for $50 more for the 1 hour. I explained that just payed the $70 for the 1 hour but kept saying she don't speak English well. Had the audacity to say ,"short staff"... OK next time. What a scam! Massage wasn't that great either.

I called to ask how much to use the jacuzzi tub and the girl stated $100.00 an hour. I gawked with,…read more"you're kidding me...right?" She scowled, "What do you mean I'm kidding you?'' and hung up the phone in my face. Every one is triple pricing NOW and gouging us to take a bath.

Disappointing (period). Environment: unwelcoming, very…read morebright, noisy, not very clean and older facility Location: easy enough to find Used a Groupon. Came in for a 75 min massage. I guess, your time starts when u walk in the door, get undressed and the time it takes them to come in and actually start the massage. Things we didn't get, with our Groupon but stated it was included. 1. Full 75 min massage (got less than 60 min) 2. Foot soak with sea salt (they gave an excuse "water not working") The massage was terrible. Both of us were disappointed. The worse we've ever had. One masseuse constantly leaves to answer phones or whoever comes in the door. This is what I can hear from a guy who came in the door. He asks how much for a massage? She answers "60 dollars/hr"- he leaves. 10 min later a woman comes in and asks how much for a massage? She responds "70 dollars/hr. What!! How does the price change! The masseuses constantly speak to each other in their language. Though it's a quieter voice-it's still annoying. The wall to room they put u in-isn't a complete wall. There's appox. 3-4 foot opening at the top of the wall which allows for the noise and brightness from the large front window to come through. U can hear the road traffic, phones, the front door and other conversations. Another off thing.?! They have a camera/video monitor in the room your in of the outside of building. U can see for yourself what's happening outside. It's uncomfortable-like we were waiting for people to storm in here. I should've took a pic but we just wanted to get out of there that I forgot. We will not be returning; nor would we recommend.

This place was HORRIBLE!! We called 2 hours in advance and scheduled two full body massages and one…read morefoot and body massage. When we arrived there were only two workers we didn't think anything of it at first. My sister sat down for her foot massage while my Aunt and I went into our room for our full body massage, we sit in the room for 10 mins, after complaining one of the works came in and started massaging me she stood soon after to make a phone call to the worker who is supposed to be there to do my Aunts massage and tells us that she is looking for parking. The lady who was massaging me now starts massaging my aunt for 5 mins. The worker who was late shows up and starts my massage now. She massages me for 5 mins and than swaps out for another masseuse, during our massage the other worker who was late kept walking in and talking to the workers who were massaging us. We did not get one relaxing moment. Worst experience ever would not recommend them.

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

The environment is very beautiful very clean The massage master was very very good and professional…read morevery polite to customers like here

Don't not come here! I got ripped off. I wanted 30 minutes message and it was only 20. This place…read moreis sketchy. I only came for shower massage because those are hard to find but place is sketchy, just like the alley it's in.

Very overpriced for the area a 30 minute massage is now $50 45min is $60 60min is $70 and a 90min…read moreos $110

My daughter made us a 90 minuet massage weeks ago! When we walk in we were not even scheduled we…read morehad to wait 40 minutes for one lady to finish then after my daughters turn it would be my turn for my message so in total I had to wait about 2 hours for my message when my daughter made the appointment for 3 and 4 o'clock. Bull crap!! Write the correct info down when someone calls in for the appointment next time!! ONLY HERE CUZ ITS FREE!! #groupon

5 stars says it all. VERY clean , VERY professional, massage was outstanding! I get a massage…read morefrequently and have walked by this place often and was dubious because of the low key exterior. However- it was amazing- I will return frequently and it is now my favorite place in Walnut Creek! They are a long term WC business that moved from the east side over to Alpine Rd. When you enter the interior is surprisingly large. The front desk was very nice and helpful. You fill out a form with information regarding what you like/ don't like. The massage room had heated bed and a little electric fireplace. My massage therapist has the draping down to a science and I felt very comfortable. I will return and highly recommend.

Let me start off by saying... I just realized some of the pictures uploaded by the business a month…read moreago must be AI because that is NOT what the actual establishment looks like LOL, shame on me for not noticing prior. I literally decided to give this place a call because of those pictures so now I feel tricked lol. However, my husband and I were on a time crunch because we had to get back home to our babies but wanted to really have a self care day which also happened to be on a holiday. With that said, there weren't many options that were open and or available for the time we needed. We called and were easily scheduled for an appointment with our requests of both female masseuses for a 2 hour couple massage. I've had bad experiences at Asian spots where the men always smelled like cigarettes so I try to avoid it when I can. I got a lil PTSD when we pulled in to the parking lot too because that's all I smelled. Keep in mind the parking lot for this business is fairly small so you may have to find street parking. Another thing that made me apprehensive was the bathroom. It was giving run down, there was no toilet paper holder and the paper towel dispenser was either out of batter or broken? So I honestly wasn't expecting much of the rooms. My husband loved his massage by Grace and I had Kelly. First thought, OKAY with the heated beds! I've ever been to an Asian spot with the heated beds and it was definitely a nice touch! They also had a cute lil electric fire place in the room. As for the massage... Initially, I thought she wasn't going to be applying enough pressure. I came in with so much upper back pain I also kept thinking she wasn't hitting the right spots. Because we had a 2 hour appointment (for the first time) the max we usually get is MAYBE 90 mins; I felt like there was a point where she was kind of BSing the massage. It felt more like she was kind of stroking/petting my back lol. But when she went IN I was pleasantly surprised. She hit a lot of pressure points I didn't even know I had/needed and she didn't just go 0-100 she really took her time to apply pressure so my body had time to respond. I've been to many deep massages that feel ok during the appointment but then make me feel so sore or bruised after. I appreciate how both ladies asked if we were comfortable throughout the massage and when I mentioned I felt like I needed more on 1 side than the other she addressed it. I will say though, I don't remember her ever really touching my shoulders. I'm not sure if that is because my husband circled my upper and lower back as a focus? Regardless, I left relaxed and happy that I left with less pain than I came in with. Can't wait to come back for another! I also plan on gifting a massage to my mom & sis since it's their birthday month!

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

I've been going to Changes for many years now. I absolutely love the pedicure and gel builder nail…read moreservices! Before coming to Changes I'd never experienced such a relaxing and luxurious pedicure and I basically got hooked. No other pedi service compares to lounging in a recliner for a pedicure and being pampered from start to finish. I also love that they use fresh, individual foot bowls for the pre- pedicure soak instead of the yucky foot whirlpools found in the typical nail salon. Everything about this service is elevated. Shoutout to my girl, Vivian! I also began doing gel builder manicures with Nellis last summer and wow are they fantastic! I had a really hard time growing my nails out and keeping them long without breaking one and having to start over. Gel builder allows me to grow health nails, strengthening them so they don't break. I'm pretty hooked on this too, but for someone not wanting to commit to regular service this is a great option because removal doesn't ruin your natural nail. There's also no smell, unlike acrylics, so you don't feel like you're inhaling chemicals through your service. Highly recommend! So great that Changes is staying current with trends and offering new things. They have a relaxation room you can enjoy before and after services. They also offer facials, massage and hair services. Pay parking across the street, behind the salon and kitty corner at the library.

I visited Le Pelle for the first time after seeing so many great reviews. From the moment I walked…read morein, the front desk staff was very welcoming they even asked if I needed to use the restroom first, which I thought was such a thoughtful touch. The spa itself is clean, organized, and has a very relaxing atmosphere. I had my treatment with Marissa, and she was amazing, so kind, friendly, and incredibly gentle. Her hands were so soft, and she made the whole experience feel calm and soothing. I left feeling refreshed and well taken care of. I'm already looking forward to my next service. Highly recommend!

I just had an amazing facial done with Mariam. I haven't…read moredone a facial in a while and she made me feel very comfortable and was very informative. The staff is extremely friendly and knowledgeable. Looking forward to my next appointment.

bad parking not very friendly masseuse…read morevery expensive other places in town no music not recommended mr.

This place is disgusting. Offering "off the menu" services. Reported it to the police and will be…read moreshut down soon. You people should be ashamed of yourselves. I went to get a massage and to my surprise this place is a brothel. Offering happy endings. The woman was so scared I showed up unannounced to get a massage. Very sketchy. Had a male tell me it's a place for "other services" I've contacted the police and will make sure they are out of business.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.