I should have listened to the reviews. One of the worst massage ever. I payed for 1 hour, she cut…read moreme off at 30 minutes. 2 customers came in around 20-25 minutes in, then she asked for $50 more for the 1 hour. I explained that just payed the $70 for the 1 hour but kept saying she don't speak English well. Had the audacity to say ,"short staff"... OK next time. What a scam! Massage wasn't that great either.

I called to ask how much to use the jacuzzi tub and the girl stated $100.00 an hour. I gawked with,…read more"you're kidding me...right?" She scowled, "What do you mean I'm kidding you?'' and hung up the phone in my face. Every one is triple pricing NOW and gouging us to take a bath.

Disappointing (period). Environment: unwelcoming, very…read morebright, noisy, not very clean and older facility Location: easy enough to find Used a Groupon. Came in for a 75 min massage. I guess, your time starts when u walk in the door, get undressed and the time it takes them to come in and actually start the massage. Things we didn't get, with our Groupon but stated it was included. 1. Full 75 min massage (got less than 60 min) 2. Foot soak with sea salt (they gave an excuse "water not working") The massage was terrible. Both of us were disappointed. The worse we've ever had. One masseuse constantly leaves to answer phones or whoever comes in the door. This is what I can hear from a guy who came in the door. He asks how much for a massage? She answers "60 dollars/hr"- he leaves. 10 min later a woman comes in and asks how much for a massage? She responds "70 dollars/hr. What!! How does the price change! The masseuses constantly speak to each other in their language. Though it's a quieter voice-it's still annoying. The wall to room they put u in-isn't a complete wall. There's appox. 3-4 foot opening at the top of the wall which allows for the noise and brightness from the large front window to come through. U can hear the road traffic, phones, the front door and other conversations. Another off thing.?! They have a camera/video monitor in the room your in of the outside of building. U can see for yourself what's happening outside. It's uncomfortable-like we were waiting for people to storm in here. I should've took a pic but we just wanted to get out of there that I forgot. We will not be returning; nor would we recommend.

This place was HORRIBLE!! We called 2 hours in advance and scheduled two full body massages and one…read morefoot and body massage. When we arrived there were only two workers we didn't think anything of it at first. My sister sat down for her foot massage while my Aunt and I went into our room for our full body massage, we sit in the room for 10 mins, after complaining one of the works came in and started massaging me she stood soon after to make a phone call to the worker who is supposed to be there to do my Aunts massage and tells us that she is looking for parking. The lady who was massaging me now starts massaging my aunt for 5 mins. The worker who was late shows up and starts my massage now. She massages me for 5 mins and than swaps out for another masseuse, during our massage the other worker who was late kept walking in and talking to the workers who were massaging us. We did not get one relaxing moment. Worst experience ever would not recommend them.

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

The environment is very beautiful very clean The massage master was very very good and professional…read morevery polite to customers like here

Don't not come here! I got ripped off. I wanted 30 minutes message and it was only 20. This place…read moreis sketchy. I only came for shower massage because those are hard to find but place is sketchy, just like the alley it's in.

Very overpriced for the area a 30 minute massage is now $50 45min is $60 60min is $70 and a 90min…read moreos $110

My daughter made us a 90 minuet massage weeks ago! When we walk in we were not even scheduled we…read morehad to wait 40 minutes for one lady to finish then after my daughters turn it would be my turn for my message so in total I had to wait about 2 hours for my message when my daughter made the appointment for 3 and 4 o'clock. Bull crap!! Write the correct info down when someone calls in for the appointment next time!! ONLY HERE CUZ ITS FREE!! #groupon

Went in for a 90 minute deep tissue massage and left feeling so much better and relaxed. Miki did…read morean outstanding job.

Came here recently for a massage with one of my close girlfriend. She surprised me with a massage…read morefor my birthday. They were able to accommodate us for 2x - 1 hour massages. However, they didn't have enough single rooms so they put us in one of those double bed rooms which was fine. I didn't catch my masseuse name but she was amazing. I haven't had a full body massage in a long time so it was really relaxing but still had good pressure. Overall would come back again!

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

Lee was great. My pedicure was relaxing and enjoyable. She did a great job. And recent surgery, I…read morehave some trouble moving. She was totally helpful with my shoes and getting me the chair! Highly recommended!

I hadn't had a facial in years after experiencing a severe allergic reaction at another spa in…read moreVegas, so I was very nervous to try again. Then I found Le Pelle and immediately saw how knowledgeable and professional the team is. Jacqueline gave me an amazing facial. She was gentle, professional, and had such calming, positive energy. The spa feels warm, welcoming, and family-oriented, and they offer a wide range of treatments with great care and attention. I felt completely comfortable and truly cared for. Highly recommend!

Mariza did a wonderful job explaining the process and the products used on their facials and…read morenoninvasive jaw lift. She was very nice, informative, knowledgeable and helpful if I had any questions. Overall the experience went well and I would definitely return.

Saw this place just opened up next to where I normally go for Asian massages. Asian massage parlors…read moreusually have the best masseuses around. My masseuse was a nice young lady who knew what she was doing. Was good with listening to what I needed. They seem to offer multiple treatments to cater to their customers needs well, I left feeling relaxed, and happy. Will come here again. I took off a star for the parking situation but besides that I'd have given them a 5 star.

This place is disgusting. Offering "off the menu" services. Reported it to the police and will be…read moreshut down soon. You people should be ashamed of yourselves. I went to get a massage and to my surprise this place is a brothel. Offering happy endings. The woman was so scared I showed up unannounced to get a massage. Very sketchy. Had a male tell me it's a place for "other services" I've contacted the police and will make sure they are out of business.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.