Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

not a bad massage but felt weird/slightly sexual vibes & touches at certain points from the…read moremasseuse which I didn't love. nothing really bad happened, but I would not recommend because of this.

The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

I absolutely love the new location! It's right off the freeway, which makes it incredibly easy and…read moreconvenient to get to--especially since I'm driving from 45 minutes away. I've been coming to Jana for over 12 years, and her products and services are still top of the line. Her work is always meticulous and superb. One thing you can consistently count on is her precision and attention to detail in everything she does. From waxing to facials, she delivers outstanding results every time. Highly recommend!

My previous cosmetics specialist moved out of state and I was lucky enough to find Jana's Spa. Very…read morepleasant place, relaxing music. My go to place from now on. I wish had discovered her place much earlier. Highly recommended. Ask for specials.

Clean, friendly. Amazing massages. Great little find in Lafayette. No extra luxury but totally nice…read moreexperience.

No frills and not particularly well decorated but clean and incredible deep tissue massages by…read moreLulu, Laura, and XiXi. Easy parking in the front. This is NOT the place to go for a girls spa day (no robes, slippers, spa water, or zen ambiance) but if you want an amazing deep tissue at an unbeatable price, check this place out.

The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

First time went to unwind and actually really enjoyed the community vibes…read more They offer everything you need to relax, there's honestly not a lot of places like this and I appreciate it. Two things that I can't ignore and hope management reads this. 1. There is room for improvement on the locker room getting so crowded. 2. Do NOT trust the sandals. They are plastic and incredibly slippery when wet. Since they are not sized to the individual, it's dangerous. I slipped out of my sandals and fell down the stairs in the large Russian Sauna. This resulted in multiple abrasions and a large laceration on my forearm and I actually got stitches for the first time. Sandals have to be fixed, there's stairs everywhere here. The people in the sauna were super nice and helped me, luckily, I'm pretty fit, but it could've been really really bad. Credit to the staff for not charging me for my time there, honestly, I would've rather paid and left uninjured. I'm not 100% sure that I would return, it just happened today so maybe in time that will change.

Came here for a dinner experience as well as a 3 hour soak in the banya experience!…read more Good: - It wasn't busy Saturday at 4:30 pm! We got a lucky break - They added a super beautiful sauna with an amazing view on the top floor, loved sitting here and reliving the feeling of being in Finland Saunas - I love the aromatherapy experience! It's super hard to sit through it all and I didn't make it all the way but I basically got through the last round and the cold plunge after felt so great - The food experience was amazing, I loved the tom yum soup with chicken - it feels great to do 2 hours into your experience - Ample spots to sit and I have only felt the squeeze in the hot tubs Bad: - It can get quite packed during peak hours so try to visit when there's less people, otherwise it gets messy and a bit dirty too

Brittany is my new stylist, and she is ABSOLUTELY WONDERFUL!! Brittany did my color and cut, and I…read morecan honestly say that this is the BEST cut and color I have EVER had!!! I had a lot of breakage and my color was a mess. I wasn't too confident on what my options were, but Brittany completely turned everything around, and I am SO-SO-SO GRATEFUL and ELATED to have found her!!! I HIGHLY recommend Brittany and this WONDERFUL salon!!!

UPDATE: The owner's reply is insane and I'm happy to provide you screenshots of precisely when I…read morecalled your salon to express my confusion over your salon being closed. I was there how else would I know what everything looked like and that it was closed. Your accusations are false and truly outside the realm of normal behavior. If you send me another cold threat as you did last night as stated below I'm contacting authorities. I am a professional with a busy life I don't have time to make up extravagant lies to get out of a hair appointment for god sakes. You appear to possibly have some issues that take you out of your right mind / professionalism based on your reply and other reviews that speak to you and your staff's difficult personalities. I just had the worst most unprofessional experience at this salon. I had an appointment scheduled for today (11/24) at 10:30. I showed up at 10:20 and waited outside on the bench as the salon was closed (no one told me it was only open by appointment on Mondays). I waited until 10:30 on the bench outside after trying to open the door but the salon was dark and locked. I pulled up the salon's website on Google only to discover it was closed on Mondays. I called the salon and left a voicemail about what I assumed was an online booking error, since their Google profile in fact states they are closed on Mondays and the salon was closed and locked, and then I left after 10:30. I later got a text from Brittany the stylist asking where I was. Very confused, I explained to her what happened. She gave me an attitude and told me I needed to come back for the appointment, that she was late due to an accident on the freeway so that's why no one was here to open the salon/let me in for my appointment, and due to their cancellation policy, I had to come back down to the salon for my appointment. I told her that Google stated they were closed on Monday, the salon was dark and locked, and no one answered or called me back after I left appointment, so again, I assumed it was an online booking error and I left. She got very argumentative with me (instead of apologizing and clarifying), insisted she was stuck in traffic and that's why she wasn't here to let me in, and insisted again that I needed to come back for her or I would be charged due to their cancellation policy. She also kept arguing with me that "no I was here," at 10:30, before later changing her story and telling me she was stuck in traffic. She was not here. I sat on the bench outside, everything was dark, the door was locked, and again, no one answered the phone or called me back after leaving a voice message. I told her I wasn't engaging in such an unprofessional conversation and she raised her voice and told me I was being unprofessional, at which point I disconnected the call. I am shocked at the way I was left hanging in front of a closed salon for my scheduled appointment, then contacted LATER and told I NEEDED TO COME BACK or face cancellation fees when it was the salon and Brittany's fault that no one was there for my scheduled appointment and no one answered when I left a voicemail, leaving me to assume there was an online booking error and the salon was actually closed. How was I supposed to know/assume any of that?? I am even more shocked by Brittany's horribly rude and unprofessional argumentative demands that I better turn around and come back LATE for my appointment or I would be charged, when the entire reason I left was because SHE was late, the salon was CLOSED, no one answered the phone or returned my voicemail, and no one communicated to me that they were in fact open today but my stylist was late and on her way. I worked in the salon industry as an esthetician and makeup artist for years and never have I encountered such an unprofessional interaction. Never. Then I got this threatening text just now from Brittany/Rare Byrd.