Do not recommend this MedSpa the owner Adrianne ignored my message when I had a question about getting my lips done. I wasn't aware that she doesn't inject anymore and left my message on seen instead of answering my question, very unprofessional and rude too . I still proceeded to get my lips done with another injector to give this place a chance but didn't get the results I was looking for and made me pay extra. I let the injector know I needed more filler on one side via message and the Front desk receptionist basically said not to bother the nurse. I'm happy I found a new place.There's way better MedSpa's that actually care about their clients and not just about over charging. Do not waste your money here. read more

Everyone is so warm and welcoming as soon as you walk in. I received my treatment from Carolyn and she was so incredibly nice and caring. She took the time to answer all of my questions and walk me through my options. I will definitely be returning! read more

Just received another treatment from Carolyn Tirao and cannot say enough about her and how at 64 years old I still feel great about my skin. Encore's entire staff is first rate and they are always on top of all of the very latest treatments. read more

Encore Medspa is amazing. I'm coming from a previous place with not the best experience. Nurse Carolyn is truly an artist at what she does. She's not only honest with you but she builds a plan to make sure your aesthetic goals are achievable and at what pace. I've never felt pushed to get a treatment or rushed. I can't tell you how detailed oriented Nurse Carolyn is. I feel safe and confident in her chair. Missy at the front is so kind and responsive to any questions. I also got to meet Ashley who is a MA and esthetician there, and she was very knowledgeable about skincare products and helped give me a skincare plan. I'm looking forward to getting facial treatments from her. Basically everyone is great here. The medspa is clean and relaxing with good vibe music playing. I highly recommend Encore Medspa to anyone seeking skilled providers who will listen and care about not just your aesthetic goals, but overall wellness too. Thank you Encore! read more

Beware of uneven, or lumpy lips. Really bad customer service. Please be patient with me as this review will be lengthy and informative. Especially if you have in mind to make an appointment here! VISIT #1 I decided to make an appointment after considering it for a while. I scheduled dissolver because I wanted to start fresh after having 1ml of filler done years before. I spent $600 for two vials of dissolver and was informed that I still had some old filler in them, but it wasn't a huge concern and that I could perhaps dissolve it later on. VISIT #2 This was my lip filler appointment. Restalyne kysse was the one I picked because I had been assured it would give me more volume. The consultation went well, and Ashley was really kind and patient with me. Initially, I was happy with my results. After the swelling went away, I began to see that my lips were uneven and lumpy. VISIT #3 This was a follow-up appointment for the filler. I conveyed my concerns about the lumps. They told me that they would be performing a "smoothing" procedure and that my lips should be good after that. (A smoothing treatment is simply just them squeezing the hell out of the bumps without any numbing cream. You are given a stress ball to help you cope with the pain... I had neverrrr heard of such a thing. VISIT #4 I contacted them again to let them know that the lumps were still there after the "smoothing treatment." At this point, I was losing patience. I was directed to the Pleasanton location so that they could examine my lips in person. Nobody was there when I arrived. After 15 minutes, I received a phone call. They clarified that they told me to go to the Pleasanton site when they really meant Walnut Creek. They were super apologetic, I understand mistakes happen. I assured them I could drive to Walnut Creek without hesitation, so that's what we did. During this visit, I expressed my dissatisfaction because the lumps remained and an additional torturous smoothing procedure took place. It makes your lips plump and smoother, but after the swelling goes away, it's back to normal. I was frustrated and decided to reach out to Adrienne directly considering that she trains everyone there. I contacted her, explained the situation, and she instructed me to schedule a follow-up appointment with her, which I did. VISIT #5 I was waiting for Adrienne in one of the rooms when she came in. She asks that I explain what happened. There was no other explanation for the lumps except 1. Because I obtained filler elsewhere it's possible that whatever filler I had left reacted with restalyne kysse and caused the lumps. (unlikely). 2. The dissolver could have contributed to the creation of the lumps in my lips. Overall, she has no idea why this happened. She fails to explain the cause and doesn't offer a solution except for you guessed it.. I had another "smoothing treatment" during this visit. In the end, she tells me that I should do another 2+ vials of dissolver and get another syringe of filler. So, basically, another $1200 or so. I left feeling frustrated with lumps still in my lips. I walked back in because I couldn't believe I kept complaining about the same thing, showing up, and still nothing was truly done. I told them I should've been advised that because we're using dissolver or whatever, I might develop lumps. I should have been promised that if something happened, it would be taken care of because it wouldn't have been my fault!! She didn't seem too sympathetic; she just wanted the problem to go away, so she offered to use dissolver on the lumps, which I believe should have been done a long time ago. Weeks passed by and the lumps still looked the same. I was contacted and asked how my lips were doing at that point. I didn't reply because I don't trust this place and don't want them to touch my lips ever again. I don't know what happened. These lumps aren't normal no matter how much they've downplayed this. read more

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What a fantastic experience I just enjoyed! I signed up for a 45 minute hydra facial session with Ashley F. She is professional, proactive, willing to answer 1 million questions, while performing the facial with ease. Ashley Checked in with me repeatedly to make sure whatever she was using on my skin felt fine, no negative reactions, and she takes before and after pictures! I look forward to the next facial! Thank you, Ashley! read more

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Really enjoyed my visit. Everyone was friendly and approachable. The space is clean and welcoming. Carolyn is friendly, kind, warm, professional and informative. I've been to a couple other aesthetic offices (out of state) but this has been the best experience. Thank you! read more

Everyone is friendly and knowledgable. Adrianne is amazing. Unlike some other places, they don't press you to leave a tip even though it's a Medspa - so refreshing! Love their new place! read more

I was looking forward to getting dysport done at Encore but the lack of communication is super poor. I booked an appointment 2 weeks ago that required a $50 deposit with the understanding that you have 48 hours to make any changes without your deposit being taken. My appointment was Today (a Thursday) and I've been trying to call since Monday morning to reschedule due to my job asking me to come in on a scheduled day off. They send you a text after not answering the phone stating you'll get a call back or you can text that number back. I received no call back and when you text the number back you get an error code. :( Update: This place is ran by someone with 0 empathy & cares more about yelp reviews than their clients. I got a call back after my 3rd time reaching out by a nice girl who seemed genuinely understanding. She told me she would talk to her boss about getting me rescheduled. When she called me back she stated they issued me a refund but because of my yelp review I would not be a good fit. If you read my review above I did not say anything rude nor offensive it was simply that I was upset I could not get through to their team. They stated they saw all my phone calls but didn't have record of the ones before the 48 hours. Im so glad things "didn't work out". I too am a nurse going to school to be an NP & this completely caught me off guard I would never let people with this motive touch my face. read more

I was a first timer with getting dysport/botox and Nurse Carolyn was THE BEST! I loved the environment she created to make sure I was comfortable, and I appreciated that she talked me through the entire process. If this is your first time (or one-millionth time), I recommend you make an appointment with Carolyn for all your MedSpa needs! read more

I have decided to no longer be a customer. The Pleasanton office has limited hours and you have to book well in advance. They recently ran a black Friday promo and after booking my appointment and selecting a date they called me back and insisted my appointment had to be the weekend of black Friday and they only had openings in Walnut Creek. As a regular customer you would think they would allow me some flexibility. read more

I had a great phone consultation with Adrienne where she assured me she was experienced in applying filler in the areas I was interested in which are trickier and more high risk. She was very personable and welcoming. The day before my appointment I was told she was having a medical issue and could not see me. They said I could see Jenny who was an experienced injector. On the day of the appointment Jenny rushed through an assessment, admitted she wasn't comfortable doing many of the injection areas and instead only applied filler in my nasolabial folds. The product she used was so thick and her placement was so topical that it created a ridge that puffed out where the fold has been. I have been getting filler for years and never experienced this side effect so I called the office. They instructed me to wait two weeks and then if it still bothered me to come in. Two weeks later Adrienne agreed that it was poorly placed but her only option was to dissolve it. I had two sessions of dissolver and no longer have the ridge but a deep pocket where my own collagen has now been depleted. I mentioned to her that I was going to another medspa for a treatment she didn't offer and she chided me in a very rude way as if I was a child. She said I shouldn't be hopping around to different places. I explained to her that I had come yo her spa because my regular spa had been affected by covid restrictions and wasn't doing filler near the nose or mouth and the other place offered a radio frequency treatment that neither of them offered. She lost any future business at that point. Overall a very poor experience and 3 months later I still have to deal with a sunken fold where the filler was dissolver that ate away my own facial fat. read more

Encore Medspa - Depression in nasolabial area caused by filler dissolver - Laser Hair Removal Near Me - Walnut Creek, California

Don't be fooled by a really well-managed Instagram page... I had Dyasport and not only did it hurt for days after, my eyebrows are uneven...and when I went back for a correction it was worse. All I can do is wait 3+ months for it to wear off so it can be fixed. This was done by Adrienne. Had a hydro facial by one of their new techs. My skin has no improvement, in fact, it's dryer. Lastly, this place makes you do appointments that are cryptic, takes a deposit and you're never sure how much things will cost. I regret not listening to my gut - also I had a PDO thread appt and they canceled on me - saved me money and probably a botched job...so I count that as one of the blessings. Find a place that does transparent pricing and appointments. And definitely go somewhere where the work is outstanding. read more

I had my lips done by Nurse Adriana. She did an amazing job on my lips that's why I am rating it 3. However, in my opinion this place is overly priced compared to other locations. Even pricer than actually cosmetic doctors (MD) in the Bay Area. You are charged per session $750 instead of per syringe. I checked other places in the Bay Area and mostly all of them charge per syringe. For example, if you have your lips done and they use 1 ml in your lips. Most fillers come in 1 ml quantity, so if you need only 0.3 ml for the next session, you will be charged 750 again which makes this crazy pricey. In my case, I had my lips done back home in Canada in 2015. And this was my second time to get it done. Nurse Adriana, did a great job but however for me to get more filler in my lips she requested I get my filler dissolved first which she added at the first place and then there is a $600 cost to get it dissolved, that is just waste of $750 I spent at the first place to have the filler in my lips. So basically I would have to spend $600 to dissolve first and then $750 for the filler again. I love the work she does but this set me off. So I looked into another place in the Bay Area with a licensed cosmetic MD and they charge per syringe and on the amount required in your lips. Which in my opinion makes much more sense and cost effective and with a licensed MD. If you have the money and okay spending $750 per session go with this place but if you are looking for great work and reasonable cost with a license MD look for another place, as there are places who do a great job and are cost effective. Hope this helps someone :) read more

You must try the Deluxe HydraFacial with Ashley F.!!! It was amazing! I left with my skin glowing and fresh. Book an appointment! You will be so happy you did! read more

I have been seeing Hillarie M for years, and she is such an incredible aesthetician! My skin has improved so much with her advice and treatment. She is always studying and learning new techniques to benefit her clients. Really like this new Encore Spa location, so bright and open. read more

Follow-up to my Encore Med Spa review in October regarding visit late June, 2021. I am happy to say that the Encore team as well as Adrienne reached out to adjust my fillers and address my dissatisfaction via a complimentary vial of Voluma for my cheeks. The results were fabulous! Adrienne was professional and expert at her craft with just the right touch up needed for perfect results. Her concern over my previous dissatisfaction was obvious. She really cares about customer satisfaction and making sure each client achieves maximum results. Going forward, my advice would be to be sure you and your provider are on the same page, and you are very clear on exactly what your desired goals and services are so you can achieve the best results. read more

Encore medspa is fantastic very professional and very friendly staff . I have been going to Adrianna for Dysport and fillers she is wonderful I have been there 4 times this is my now .I like a solid look and she does just that I very pleased .I also had a hydro facial that was awsome as well tou should give them a try you will be pleased . read more

Probably the worst treatment I had-- I saw Adrienne for Dysport. 1. Non-transparent pricing - I have no idea how many units I ended up receiving. She treats "by area" which should be a huge red flag. A provider who doesn't look at the whole face when doing treatments is not experienced. Because we did brows only, the rest of my face muscles compensated and had INCREASED movement. 2. Dysport placement was not expert or artful- had FULL movement after my appointment with her. I had to go to an expert provider to fix the botched job I got here. Outdated office and facilities- easily one of the worst experiences I've had. read more

Adrianne has been doing my lips for a little over a year now and I've been so happy with the results! Everybody at Encore medspa is so kind and welcoming and the place is super nice and clean! I was super nervous getting lip fillers for the first time because I didn't want them to look obvious or overfilled. Adrianne listened and knew exactly what to do. She made me feel really comfortable throughout the process and I loved the results so much I've been back three times since! I honestly feel so much more confident and beautiful and it's all thanks to Adrianne! read more

Encore Medspa - Laser Hair Removal Near Me - Walnut Creek, California

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I had been searching for better lip fillers for awhile when I came across Encore on instagram. Their before & after photos for lip injections were so beautiful I couldn't believe it. I made a consult appointment and was told I had to dissolve all my previous filler before they would fill my lips. It wasn't cheap - something like $450 I think for all the dissolver I needed to dissolve. Plus something like $750 to refill them. It wasn't an easy decision but I'm SO SO thankful I trusted their process and went through with it. I've now been going to encore for about 2 years and have never had a bad experience. I can only speak about their lip fillers and bedside manners, but for those I can't give enough praise!! read more

Adrian did my Botox and lips. Wow wow wow. I was super nervous and really didn't know what to ask for. She did An amazing job! My bf and my teen daughter couldn't stop telling me how pretty I looked. I'm Hooked!!! read more

Encore Medspa - So good!!!! - Laser Hair Removal Near Me - Walnut Creek, California

On here for my second outstanding review for Encore MedSpa. Since finding Adrianne she has been the only one I trust with my lips and I absolutely love her work, but recently saw Ellie when Adrianne was booked up and I had an amazing experience. Super knowledgeable (she's an ER nurse, so definitely in good hands), and really sweet. She saw me for a two week check up on my lips and I mentioned the heaviness I was noticing in the lower half of my face, and especially around my nasolabial folds. We talked about threads and made an appointment. Quick procedure, and the results I saw were amazing! I looked in the mirror right after she did one side and the difference it made to me was crazy. Ellie made me feel super comfortable and answered all the annoying question I asked constantly, so thank you Ellie. Down time was minimal, but I will say plan the procedure around your time of the month because that can result in a more unpleasant experience, but some ice and planning ahead you'll be good to go. I asked her when I can come back because I'm addicted to the subtle but huge difference it made. Definitely feel more refreshed and not so heavy which was exactly what I wanted. Love the results and will definitely be seeing Ellie again! read more

Encore Medspa - Immediately after - Laser Hair Removal Near Me - Walnut Creek, California

I always have a great experience when I get my treatments at Encore! The staff are so welcoming & sweet. Nurse Carolyn has done my laser hair removal to my underarms & upper lip & she also did my dysport to my glabella. I am in awe & so happy with the results! Carolyn always goes above & beyond to make sure I'm comfortable & all my questions are answered. She is so sweet & very knowledgeable in this field & I'm looking forward to getting more treatments with her! read more

It was my first time getting lip fillers and I was a bit nervous. But Adrianne made me feel at ease and made sure I calmed down. The staff was wonderful and very helpful. And I have to tell you, my lips, I LOVE THEM. I am seeing them next month because I want them a bit bigger (my preference) and I honestly can't wait to see them! I highly recommend!!!! read more

Encore Medspa - Laser Hair Removal Near Me - Walnut Creek, California

Adrianne is literally the best. I had previously had lip filler done with someone else for my first time. BIGGEST Mistake ever, the previous nurse messed up my lips. I was impatient because Adrianne was booked around the time I wanted my lips done, so I went to someone else in Salinas . I should've just waited . I scheduled an appt with Adrianne 4 months after my previous. Adrianne came to my rescue , she dissolved and filled my lips perfectly. I am in LOVE ! She is the best! I commute from SF to Walnut Creek , I promise she's worth it ! read more

Encore Medspa - Still swollen , but I love them already! - Laser Hair Removal Near Me - Walnut Creek, California

I have been a client of Adrianne's for the past 17 years. I would not trust anyone else with any of the procedures. I've worked with Adrianne on from lasers to sculpting to facials and I am very happy with the results I've seen over the years. I constantly get compliments on the appearance of my skin. The staff at Encore Medspa is professional, friendly and always accommodating. I recently moved to the Sacramento area and now make the drive to the East Bay just to see Adrianne at Éncore Medspa. I have always been more than happy with my results and would recommend Adrianne at Encore Medspa. There is available parking in the back to make it easy to get in and out. It is located in downtown Walnut Creek with easy access to the freeway. read more

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Staff is incredibly knowledgeable, thorough, professional and pleasant. I've been a patient here for years and they do a stellar job every time! read more

I've recently visited Encore for lip injections. In the past, I had received 0.75ml in my lips over 3 years ago that never made a difference (from somewhere else). I stumbled across Adrienne's Instagram and was so excited to book an appointment with her. After paying for a $50 consultation fee, I was informed that she would not take me on as a new client until I had my previous filler resolved (3 years ago) and get another procedure done before moving back to lips so I was a little annoyed at that but it all worked out. I ended up seeing Ellie and I'm SO glad. I love her so much! She is so warm and welcoming and did an amazing job! I will be coming back to her over and over again. One thing I really enjoy about coming here compared to the first place I went was the fact that you come back 2 weeks later to have your lips massaged out and shaped. I was amazed by the difference that made opposed to massaging it out yourself. I recommend Ellie so much! Love her read more

Encore Medspa - Laser Hair Removal Near Me - Walnut Creek, California

I found this business on Instagram and had a virtual consult for a lower face PDo threat lift in February after my consultation I moved forward to scheduled my apt and paid a deposit. On the day of my apt I was shocked at how painful the procedure was from beginning to end. The lidocaine injections meant for pain control were incredibly painful and despite that the thread instillation itself was terribly still painful. I left with ice packs on my face and cried in the car. I could not shut my mouth and had weird dimples on my lower face from the anchoring of the threads and was told that it was normal to feel over pulled and that it would settle and that the dimples would go away within two weeks which they did not . I also left with being able to feel the threads Inside my inner cheeks with my tongue. I was in constant pain in my face and scalp for 2 weeks and on the day of my two week follow up found out that my nurse who did my procedure was no longer working there despite the spa not informing me directly. I only found out because I contacted the nurse directly with a question and she informed me. I'm will certainly not be recommending this business for its terrible pain control as well as there poor business practices. For 1900$ I definitely had higher expectations. read more

Encore Medspa - Terribly swollen weird cheek dimpling and in awful pain. - Laser Hair Removal Near Me - Walnut Creek, California

I saw Adrianne for lip augmentation and I love my lips!!! She was very careful and thorough. After my initial treatment I went back for a checkup 2 weeks later and she smoothed out my lips to perfection. Shes amazing and I will be back soon!! read more

Encore Medspa - Laser Hair Removal Near Me - Walnut Creek, California

I love coming to Adrianne for my lips! I always go back to her and she is so great at her artistic skills and has new techniques and very gentle. The staff is very friendly and makes you feel at home. read more

Updated review: I was contacted by Adrianne the owner after the review I previously posted that I need to come in for a 2 week complimentary follow up for her to asses the site and to make sure I am happy with the results. After finding out it was complimentary I was really happy and had high hopes again as spending more money definitely was not in my budget. I met up with the lovely McKenzie and the owner Adrianne and felt very welcomed, comfortable and warm to be back. We compared before & after pictures and through the before pictures I actually did have a small bump under my chin. It was barely visible before so I never noticed it. Adrianne explained that because the filler goes above the bone and under the muscle it caused the bump to be more pronounced. She recommended to do the botox which she insisted on my first session although I was scared to go that route because of the idea of it. After some research that botox doesn't actually paralyze the muscle but relax it, I decided to give it a try. Adrianne inject a small amount and the bump almost completely disappeared in a matter of seconds. I was so happy and gave Adrianne a huge hug. I apologize for writing my previous review and after visiting for the second time I should have listened to Adrianne's advice the first session in receiving botox along with the lip filler which would have saved us both time. Adrianne is an experienced injector you can definitely trust and follow her advice. Attached below is the (two pictures) of my chin before and (two picture) after botox Thank again you so much !!! read more

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I've been going to Adrianne (master injector) for a year or two now. She has been absolutely essential on my aesthetic journey. I had previously been having trouble finding an injector that is skilled, professional, and personable and I was relieved to finally meet and get treated by Adrianne. I started with PDO threads. Adrianne also does my routine Dysport and filler. I'm so glad I trusted her to fill my lips for the first time - they are perfect. I had hesitated to get them done for so long because there's no much bad work out there, and I simply couldn't risk it having had poorly placed filler other places before. She also has been patiently dissolving old filler done by other injectors. Adrianne has high integrity and doesn't let me get more than I need/things I don't need or more than what will look good. As a fellow beauty technician, I trust her whole heartedly with my face. We are going to do Morpheus8 next and I'm really excited about that. Yes, these services are expensive. They are luxury services and you certainly get what you pay for with Adrianne at Encore MedSpa. I look younger at 35 than I did at 27 and I'm loving it. I always get treated really well here by all of the staff, which is also really important to me. read more

I have been coming to Adrienne now for several years for my forehead, 11's and now my masseter. I always walk away feeling and looking wonderful! Adrienne has been essential with my treatment of my masseter area. Before I sought treatement from Adrienne and Encore Med Spa, I was swollen and in so much pain. Now, I have the benefits of no longer suffering from TMJ and a swollen face. I even get the added benefit of a slimmer facial structure. I know that I am in professional, trusted hands of Adrienne and the staff at Encore Med Spa. read more

Encore Medspa is hands-down the best in the Bay Area. I drive 1-1.5 hours to see the team and Adrienne specifically for Botox and lips. I've also had a few hydrafacials as well (which are incredible for your skin). I've been to both locations and I've seen the team consistently since 2019. I replaced another practitioner due to subpar work, and it was the best decision - because when it comes to our face, we should only have the absolute best. Adrienne's team is extremely accommodating and communicates well, they're very kind and it's clear they orient around a patient-first mindset. Adrienne is not only the best at her craft, but I appreciate her transparency and ongoing pursuit of continual education. It would be easier to stagnate because she is SO good at what she does, but instead she is constantly reinvesting in her education/learning/skills whilst simultaneously up-skilling her team. Transparency wise - I appreciate her candor, because there have been times I wanted an appointment sooner than what was safe and she said let's wait a bit. It's rare that a smaller business would essentially turn down revenue, so that is one small example of the trust she has earned/gained from me. Lastly, I've received many compliments on my youthful look and overall aesthetic since being under Adrienne's care without jeopardizing my natural appearance. This is a fine balance and Adrienne is exceptional at knowing where that balance lies. Highly recommend Encore Medspa, let their pictures do the talking as well! read more

Adrienne and her staff are honestly the best! I was so nervous about getting filler for the first time, and from the moment I walked through the door, until I walked out (looking and feeling great), I was well taken care of. I am so pleased with my lips and how they still look so natural, along with the correction of my gummy smile! If you are looking for a real professional in the bay area to do filler and Botox, among many other popular procedures, this is definitely the place! read more

I came to Encore because my mom has seen Adrianne has worked with my mom for various things and my mom trusts her with her life at this point. This was my first time getting anything done and my lip fillers turned out STUNNING! My lips were slightly lopsided and gappy in the center when relaxed. She made them big and BEAUTIFUL, better than I could've imagined. She's an honest to goodness artist. I felt zero pain thanks to dental blocks which I highly recommend. I was off on a date later that night and they looked incredible with minimal bruising and swelling. I love them! And I'll definitely be back!!! read more

Encore Medspa - after - Laser Hair Removal Near Me - Walnut Creek, California

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i decided to cancel my appointment because when i called asking about scheduling since i was looking to get two separate services done the receptionist had a condescending attitude and laughed and scoffed at the questions i was asking. really turned me off from the place. all of this stuff is new to me as i've never gotten anything done, so this was a poor introduction to fillers and med spas. read more

Came here awhile ago for Juvederm lip injection. Boy I had no idea what I was in for. I didn't realize how painful it was. Nurse Jenny did such a great job explaining, injecting, and caring for me during and after treatment. She has such talent! I went again for another fill and really likes how she did my bottom lip. I wish the filler lasted longer since I'm now due for another. They really do last about 6 months. read more

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