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    Encore Medspa

    4.6 (267 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

    Updated over 3 months ago

    Services - Encore Medspa

    Laser hair removal

    Encore Medspa Photos

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    Recommended Reviews - Encore Medspa

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    Reviews With Photos

    Healed lips. Looking soo lumpy

    Beware of uneven, or lumpy lips. Really bad customer service. Please be patient with me as this review will be lengthy and informative. Especially if you have in mind to make an appointment here! VISIT #1 I decided to make an appointment after considering it for a while. I scheduled dissolver because I wanted to start fresh after having 1ml of filler done years before. I spent $600 for two vials of dissolver and was informed that I still had some old filler in them, but it wasn't a huge concern and that I could perhaps dissolve it later on. VISIT #2 This was my lip filler appointment. Restalyne kysse was the one I picked because I had been assured it would give me more volume. The consultation went well, and Ashley was really kind and patient with me. Initially, I was happy with my results. After the swelling went away, I began to see that my lips were uneven and lumpy. VISIT #3 This was a follow-up appointment for the filler. I conveyed my concerns about the lumps. They told me that they would be performing a "smoothing" procedure and that my lips should be good after that. (A smoothing treatment is simply just them squeezing the hell out of the bumps without any numbing cream. You are given a stress ball to help you cope with the pain... I had neverrrr heard of such a thing. VISIT #4 I contacted them again to let them know that the lumps were still there after the "smoothing treatment." At this point, I was losing patience. I was directed to the Pleasanton location so that they could examine my lips in person. Nobody was there when I arrived. After 15 minutes, I received a phone call. They clarified that they told me to go to the Pleasanton site when they really meant Walnut Creek. They were super apologetic, I understand mistakes happen. I assured them I could drive to Walnut Creek without hesitation, so that's what we did. During this visit, I expressed my dissatisfaction because the lumps remained and an additional torturous smoothing procedure took place. It makes your lips plump and smoother, but after the swelling goes away, it's back to normal. I was frustrated and decided to reach out to Adrienne directly considering that she trains everyone there. I contacted her, explained the situation, and she instructed me to schedule a follow-up appointment with her, which I did. VISIT #5 I was waiting for Adrienne in one of the rooms when she came in. She asks that I explain what happened. There was no other explanation for the lumps except 1. Because I obtained filler elsewhere it's possible that whatever filler I had left reacted with restalyne kysse and caused the lumps. (unlikely). 2. The dissolver could have contributed to the creation of the lumps in my lips. Overall, she has no idea why this happened. She fails to explain the cause and doesn't offer a solution except for you guessed it.. I had another "smoothing treatment" during this visit. In the end, she tells me that I should do another 2+ vials of dissolver and get another syringe of filler. So, basically, another $1200 or so. I left feeling frustrated with lumps still in my lips. I walked back in because I couldn't believe I kept complaining about the same thing, showing up, and still nothing was truly done. I told them I should've been advised that because we're using dissolver or whatever, I might develop lumps. I should have been promised that if something happened, it would be taken care of because it wouldn't have been my fault!! She didn't seem too sympathetic; she just wanted the problem to go away, so she offered to use dissolver on the lumps, which I believe should have been done a long time ago. Weeks passed by and the lumps still looked the same. I was contacted and asked how my lips were doing at that point. I didn't reply because I don't trust this place and don't want them to touch my lips ever again. I don't know what happened. These lumps aren't normal no matter how much they've downplayed this.

    Great place for a hydra facial!
    Stephanie N.

    What a fantastic experience I just enjoyed! I signed up for a 45 minute hydra facial session with Ashley F. She is professional, proactive, willing to answer 1 million questions, while performing the facial with ease. Ashley Checked in with me repeatedly to make sure whatever she was using on my skin felt fine, no negative reactions, and she takes before and after pictures! I look forward to the next facial! Thank you, Ashley!

    Depression in nasolabial area caused by filler dissolver
    Kathy K.

    I had a great phone consultation with Adrienne where she assured me she was experienced in applying filler in the areas I was interested in which are trickier and more high risk. She was very personable and welcoming. The day before my appointment I was told she was having a medical issue and could not see me. They said I could see Jenny who was an experienced injector. On the day of the appointment Jenny rushed through an assessment, admitted she wasn't comfortable doing many of the injection areas and instead only applied filler in my nasolabial folds. The product she used was so thick and her placement was so topical that it created a ridge that puffed out where the fold has been. I have been getting filler for years and never experienced this side effect so I called the office. They instructed me to wait two weeks and then if it still bothered me to come in. Two weeks later Adrienne agreed that it was poorly placed but her only option was to dissolve it. I had two sessions of dissolver and no longer have the ridge but a deep pocket where my own collagen has now been depleted. I mentioned to her that I was going to another medspa for a treatment she didn't offer and she chided me in a very rude way as if I was a child. She said I shouldn't be hopping around to different places. I explained to her that I had come yo her spa because my regular spa had been affected by covid restrictions and wasn't doing filler near the nose or mouth and the other place offered a radio frequency treatment that neither of them offered. She lost any future business at that point. Overall a very poor experience and 3 months later I still have to deal with a sunken fold where the filler was dissolver that ate away my own facial fat.

    Adrianne has been doing my lips for a little over a year now and I've been so happy with the results! Everybody at Encore medspa is so kind and welcoming and the place is super nice and clean! I was super nervous getting lip fillers for the first time because I didn't want them to look obvious or overfilled. Adrianne listened and knew exactly what to do. She made me feel really comfortable throughout the process and I loved the results so much I've been back three times since! I honestly feel so much more confident and beautiful and it's all thanks to Adrianne!

    So good!!!!
    Stephanie D.

    Adrian did my Botox and lips. Wow wow wow. I was super nervous and really didn't know what to ask for. She did An amazing job! My bf and my teen daughter couldn't stop telling me how pretty I looked. I'm Hooked!!!

    Immediately after

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    Adrianne G.

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    Adrianne G.

    Thank you Brenna! It was so fun injecting you!

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    Ask the Community - Encore Medspa

    Where can I find pricing information for services? How do prices compare to SkinSpirit?

    Hi Veronika. We don’t have our pricing online. Is there a specific treatment you are interested in? Our prices are similar to Skin Spirit. To schedule an appointment, please use this link:⁣… Read more

    Do they do the Russian Lip technique?

    Adrianne has done Russian lips for me but I'm pretty sure her technique is much much better than the Russian Lip (I have had both). I would trust her opinion on the best technique for your lips.

    What's the cost per vial for Sculptra?

    Your initial consult is complimentary and we have packages that can change the price per vial. Thanks!

    Do they do PRP for undereyes?

    Yes with Jenny.

    View All 8 Questions

    Review Highlights - Encore Medspa

    I've been going to Adrianne for a little over 2 years now for lip filler and I love how my lips look!

    Mentioned in 84 reviews

    Read more highlights

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    SkinSpirit - Walnut Creek

    SkinSpirit - Walnut Creek

    4.7
    (669 reviews)
    0.4 mi
    $$$
    Established in 2003
    Free consultations

    I've been going to SkinSpirit for several years and have always had a wonderful experience. Both…read moreShelly and Renee are awesome and I highly recommend them!

    I've been to a lot of estheticians over the years, and Dominique is truly one of the best. From…read morethe moment you walk in, she makes you feel comfortable, heard, and confident that you're in the right hands. What sets her apart is how knowledgeable and thorough she is. She takes time to evaluate your skin, explain what's happening, and create a treatment plan that's actually tailored to your concerns instead of a one size fits all recommendation. My skin has never looked healthier! My textures smoother, my complexion is brighter and I've already had so many compliments since starting treatment treatments with her. She genuinely cares about her clients results and follows up to make sure you were getting the most out of your treatments and home care. Beyond her skills, she's warm, professional, and incredibly passionate about what she does you can tell. She truly loves helping people feel confident in their skin, you are looking for someone who combines medical grade knowledge with personalized touch and delivered results. Your skin will thank you!

    Photos
    Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.
    Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.
    Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.
    Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.
    Chemical peels are a great way to reveal healthy, brighter skin underneath.

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    Chemical peels are a great way to reveal healthy, brighter skin underneath.
    LaserAway

    LaserAway

    4.3
    (842 reviews)
    0.3 mi
    $$
    19 years in business
    Certified professionals

    I love the service here and the treatments! The staff is excellent. The one and ONLY time I had to…read morewait I was given a free Hydrafacial.

    I was very disappointed with my Botox experience here…read more Before my treatment, I specifically explained that I do not like the feeling of heavy brows or being unable to raise my eyebrows. I asked for only a very small amount to be placed in high up my forehead for that reason. About a week later, my eyebrows became noticeably uneven. My left eyebrow sat much higher, while my right eyebrow felt low, heavy, and made my eyes look tired. I also had my masseter (TMJ) Botox done with the same number of units I always receive elsewhere, but I noticed little to no improvement. I'm not sure if the placement was off, but the results were very different from what I've experienced in the past. I called the office to express my concerns, and they invited me back for a touch-up. Unfortunately, I left feeling even more disappointed with how the situation was handled. I was essentially told that my options were to either add more Botox to the left side to balance things out, wait for the right side to wear off, and for my TMJ, to purchase additional units. While paying for more units wasn't necessarily the issue, I was disappointed that there was little acknowledgment of my concerns or any sense of empathy. The solution felt more like, "Buy more Botox," rather than addressing what had gone wrong. I ended up using the remaining couple units to lower my left eyebrow so they would at least appear more symmetrical. While this made them look more even, both eyebrows now feel extremely heavy, and my eyes constantly look tired. I've decided not to purchase additional Botox for my TMJ because, overall, I'm disappointed with both the quality of my Botox results and the customer service I received. Overall, I don't think I would recommend laser away to anyone.

    Photos
    LaserAway
    LaserAway
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    SEV Laser

    SEV Laser

    3.9
    (155 reviews)
    0.4 mi
    $$$
    Available by appointment
    Certified professionals

    Teresa at the Rancho location handled all my scheduling needs and was very accommodating. She was…read morevery kind and helpful. Thank you Teresa!

    I purchased a $4,000 full body laser package from this business, and my experience has been…read moreextremely frustrating and disappointing. I've actually been a loyal customer for years and have even recommended friends and family here, which makes this situation even more upsetting. When I was sold this package, I was clearly told that I would be able to choose which body areas I wanted treated at each appointment. This flexibility was a major reason I agreed to move forward. However, when I recently called to schedule an appointment for a specific area, I was told that I must do full body treatments and cannot select individual areas, which directly contradicts what I was told at the time of purchase. On top of that, I was also told I could use a credit card for payments, but when they attempted to run my card, I was then told I had to use a debit card instead. This was not communicated upfront, and I had specifically clarified this before purchasing. I reached out to the business directly to resolve this. Someone from the facility did call me back and said that upper management would follow up with me, but I never received a call. It has now been over two weeks with no response. I made a good-faith effort to handle this privately, but the lack of follow-through and the inconsistency in what was promised vs. what is being delivered is extremely disappointing--especially for a $4,000 service. At this point, I feel that the package was misrepresented during the sales process, and the lack of communication from management only adds to the frustration.

    Photos
    SEV Laser
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    LA ViE MD

    LA ViE MD

    4.8
    (43 reviews)
    6.9 mi
    Women-owned & operated
    Offers payment plans

    My happy place -- worth flying across states for! I flew…read morefrom Arizona just to see Kavitaa again at La Vie MD in Livermore, and once again, she exceeded every expectation. As a returning customer, I can confidently say this team has earned my loyalty for life. Kavitaa is a true artist with Daxxify and Juvederm. She delivered the most natural, refreshed, and beautiful results -- smooth lines, perfect subtle lift, and a fresh glow that still looks completely like me. Her skill, gentle technique, and ability to truly listen make every visit feel personalized and special. The entire experience is elevated by the amazing team: Destinee at the front desk greets you like family and makes everything seamless and welcoming from the first call to follow-up. Juliana, the wonderful esthetician, provides thoughtful pre- and post-care that helped my skin heal beautifully and glow even more. As long as these three incredible women are at La Vie MD, this will always be my happy place. The boutique atmosphere, genuine care, and outstanding results make it worth every mile of the flight. If you're considering any injectables or aesthetic treatments, stop looking and book with this team immediately -- you won't regret it. They've made me feel more confident and radiant than I have in years. Thank you Kavitaa, Destinee, and Juliana -- you've created something truly special! I'll be back again and again.

    Great medical spa, friendly staff, amazing Dr. It was hard to get a hold of the reception desk in…read morethe past but that has improved since the relocation. Beautiful office, real professional personal treatments unlike chain medical spas. I have tried many treatments from different places but this is closest to flying to Korea for facial treatments. Love.

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    Botox Results
    IV Vitamin Infusion Therapy
    IV Vitamin Infusion Therapy
    LA ViE MD

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    Encore Medspa - laser_hair_removal - Updated July 2026

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