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    Evaluer Medspa

    4.7 (48 reviews)
    Closed Closed

    By appointment only

    Updated a few days ago

    Services - Evaluer Medspa

    IPL hair removal

    IPL bikini area hair removal

    Laser hair removal

    1 More Service

    Laser bikini area hair removal

    Evaluer Medspa Photos

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    Laser burns that left permanent red marks after treatment by Julie
    Stephanie S.

    I was referred by my corrective skincare specialist as I had not done any cosmetic procedures in the East Bay and did not know who to go to. I made an appointment to have the small capillaries around my nostrils lasered. Julie was very nice and I did sign a consent form upon check in which is par for the course at any medspa. That being said, I asked her before she started lasering if there would be any recovery time or side effects from the laser. She said no there should not be any downtime or side effects. After answering my question she began the treatment which was moderately painful but nothing crazy. It looked like the capillaries were starting to fade and I left happy. Later that night I noticed dark red burn marks and scabs starting to form around both nostrils, some with liquid and flaking. I called the next day and Julie told me to keep it clean and dry and it should clear up within a week. It has now been almost a month and the red burn marks have mostly healed but now there are residual red marks from the laser burns on top of the capillaries that have actually returned. I understand that there is no guarantee against the capillaries coming back after a treatment, but to actually leave red burn scars on top of the area that now requires more cover up is not ok. I called to ask Julie about what my options are and if I could have a refund since she made the problem I was trying to correct worse, and she was unwilling to budge. If she had told me when I asked her prior to the treatment that there was a chance of burns/a month long healing period/ permanent red scars over the area, I would not have gone through with the treatment. Moral of the story, go to a licensed dermatologist to get laser treatments.

    This is all the gunk from my skin! That's all oil and stuff stuck in my face floating there!

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    9 years ago

    Dont bother going anywhere else. Noone better than Julie. I used to shop price and stopped because I trust her totally.

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    Page 1 of 2

    Ask the Community - Evaluer Medspa

    Review Highlights - Evaluer Medspa

    I see Jess at Evaluer for my esthetic services and Julie for my injectables, they make the perfect team!

    Mentioned in 24 reviews

    Read more highlights

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    SEV Laser - Lobby

    SEV Laser

    3.9(154 reviews)
    3.2 mi
    $$$

    Teresa at the Rancho location handled all my scheduling needs and was very accommodating. She was…read morevery kind and helpful. Thank you Teresa!

    I purchased a $4,000 full body laser package from this business, and my experience has been…read moreextremely frustrating and disappointing. I've actually been a loyal customer for years and have even recommended friends and family here, which makes this situation even more upsetting. When I was sold this package, I was clearly told that I would be able to choose which body areas I wanted treated at each appointment. This flexibility was a major reason I agreed to move forward. However, when I recently called to schedule an appointment for a specific area, I was told that I must do full body treatments and cannot select individual areas, which directly contradicts what I was told at the time of purchase. On top of that, I was also told I could use a credit card for payments, but when they attempted to run my card, I was then told I had to use a debit card instead. This was not communicated upfront, and I had specifically clarified this before purchasing. I reached out to the business directly to resolve this. Someone from the facility did call me back and said that upper management would follow up with me, but I never received a call. It has now been over two weeks with no response. I made a good-faith effort to handle this privately, but the lack of follow-through and the inconsistency in what was promised vs. what is being delivered is extremely disappointing--especially for a $4,000 service. At this point, I feel that the package was misrepresented during the sales process, and the lack of communication from management only adds to the frustration.

    Photos
    SEV Laser
    SEV Laser - Let's have a hair free day!

    Let's have a hair free day!

    SEV Laser - This should be the trail area. Or at least anywhere the women trail grows at. As long as we pay for it!

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    This should be the trail area. Or at least anywhere the women trail grows at. As long as we pay for it!

    Medical Aesthetics & Laser - Safoora Zaka, MD

    Medical Aesthetics & Laser - Safoora Zaka, MD

    4.6(109 reviews)
    5.3 mi
    $$

    I don't know if Dr Zaka had a bad day when I saw her, but she had poor bedside manner during our…read moreconsultation. This was disappointing after having driven an hour to her office. She was cold, snappy, and a bit rude at times when I asked questions. For example, we were discussing Botox and she asked me to raise my eyebrows. I was struggling to do so on command, which happens. Instead of guiding me, she said right off the bat in an agitated tone "I don't know why you're not raising them. Maybe you're shy." This is not how you talk to patients, especially when they are already putting themselves in a vulnerable setting like a medical aesthetics office. This was just one of several things that rubbed me the wrong way. It's a shame, because I heard good things about her work. I may have been interested in working with her, if it were not for her off-putting nature during our consult. Instead, it was an immediate no for me after I left her office. Giving two stars because she at least gave some helpful info about potential treatments and pricing. But her bedside manner needs work.

    I want to give another update on this review. I am currently doing an ongoing treatment that has…read morebeen for almost a year. The treatment is working, but it takes a lot of time and investment because it's probably one of the hardest and longest treatment for males if you want it to be permanent (and that's my goal). However, Dr. Zaka has been extremely patient with me. Whenever I visit, she always takes the time to answer my concerns. She even responds to my questions during off hours or weekends when i text her. I also want to call out that her treatments are super efficient as of today. I have been able to get into her clinic, get my treatment done, and then walk out of her clinic within 15 minutes in most of my sessions with her ever since I started this journey. This is extremely important to me as I usually have many meetings and development work lined up during the weekdays at my work. I really appreciate Dr. Zaka's efficiency and respect for the time of her patients.

    Photos
    Medical Aesthetics & Laser - Safoora Zaka, MD
    Medical Aesthetics & Laser - Safoora Zaka, MD - Pigmented lesions ,Seborrheic Keratoses!

    Pigmented lesions ,Seborrheic Keratoses!

    Medical Aesthetics & Laser - Safoora Zaka, MD

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    LaserAway

    LaserAway

    4.4(240 reviews)
    6.8 mi
    $$$
    19 years in business
    Certified professionals

    KarMarie is AMAZING!!! I can't explain how much I enjoy the services as well as the staff in…read moreConcord. KaeMarie is my RN & omg... AMAZING work as well as an amazing personality. She makes me feel incredible & exceptional work. I wont see anyone else, but KaeMarie. Jazzy is the BEST answering any questions you've & gets you the best deals on what you need. I trust their recommendations & feel 10yr younger every time I leave Concord Laser Away... if you want to feel & look your best... hats off to this amazing staff & services they provide. I cant say more. Simply THE best!! Don't look anywhere else!! I wont go anywhere else. Fabulous injection results & my omg... KayMarie got my lips cermetrical... perfectly... I guess I had more to say...lol Ask for Jazzy or Mimi to assist with any questions & KaeMarie as your RN... as long as I get in before you....lol From facials, botox, lip , lazer hair removal 5 Never been more happier with my results

    What a refreshing and amazing experience at Laser Away. Alexia was so incredibly helpful, walked me…read morethrough the entire laser process. I felt so confident in moving forward due to her making me aware of how it works. It is refreshing to find caring customer service and she truly represents how fabulous the company is. She went over in detail how it feels, what sets their device apart from others. Had to leave the review to give her the recognition! She is truly an asset to your company.Thank you Alexia & I can't wait to come back to finish my sessions ! 10/10 experience

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    LaserAway
    LaserAway
    LaserAway

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    Evaluer Medspa - medicalspa - Updated May 2026

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