I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

Ambiance - 5/5 Amenities - 3.5/5…read moreService & Massage - 5/5 What a professional establishment. From the moment the doorman opens the door for you, you are immediately shown consistent professionalism from the staff. My massage from Kayla was fantastic. I was half asleep because I was so relaxed. I must come back for a staycation. The hotel is beautiful despite looking slightly less modern. I think what can make the spa better (for the price you pay) would be a steam room and sauna to enhance the experience.

Massage was great. The spa is a bit small. No steam room or sauna but not a biggie. Place is clean…read moreand people are super friendly. Service was excellent and will come again. The hotel has a pool and hot tub which is nice. Parking is closer to the hotel lobby so a short walk to the spa.

The staff were very welcoming and knowledgeable …read more Ann and my girl Sophia were great! Can't wait to visit again.

One star after the business manager responded to my HONEST review and said, "we thoroughly checked…read moreour records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return.

Clean, friendly. Amazing massages. Great little find in Lafayette. No extra luxury but totally nice…read moreexperience.

No frills and not particularly well decorated but clean and incredible deep tissue massages by…read moreLulu, Laura, and XiXi. Easy parking in the front. This is NOT the place to go for a girls spa day (no robes, slippers, spa water, or zen ambiance) but if you want an amazing deep tissue at an unbeatable price, check this place out.

I don't usually write reviews, but this one's worth it. I booked a hydrating facial with Sophia and…read moreshe did such a great job. The whole appointment felt really calm. She was gentle, paid attention to the details, and made me feel comfortable the entire time. You can tell she takes pride in her work. My skin felt super hydrated afterward, soft and fresh, and it actually looked better too. If you're thinking about getting a facial, I'd recommend booking with Sophia. I'd definitely come back.

I've come here every 2 weeks while I've been pregnant and getting lymphatic drainage massages. The…read morebest thing I've ever done was come here. Everyone has been outstanding. Zero complaints. They have helped me successfully by reducing my numb arm/nerve issues by almost 100 percent. I've tried one male on a chair, and 3 females, mercy, Nancy, and carrie. My husband and I will be forever customers now. We both love massages and he's on board with me about this place.

Let me start off by saying... I just realized some of the pictures uploaded by the business a month…read moreago must be AI because that is NOT what the actual establishment looks like LOL, shame on me for not noticing prior. I literally decided to give this place a call because of those pictures so now I feel tricked lol. However, my husband and I were on a time crunch because we had to get back home to our babies but wanted to really have a self care day which also happened to be on a holiday. With that said, there weren't many options that were open and or available for the time we needed. We called and were easily scheduled for an appointment with our requests of both female masseuses for a 2 hour couple massage. I've had bad experiences at Asian spots where the men always smelled like cigarettes so I try to avoid it when I can. I got a lil PTSD when we pulled in to the parking lot too because that's all I smelled. Keep in mind the parking lot for this business is fairly small so you may have to find street parking. Another thing that made me apprehensive was the bathroom. It was giving run down, there was no toilet paper holder and the paper towel dispenser was either out of batter or broken? So I honestly wasn't expecting much of the rooms. My husband loved his massage by Grace and I had Kelly. First thought, OKAY with the heated beds! I've ever been to an Asian spot with the heated beds and it was definitely a nice touch! They also had a cute lil electric fire place in the room. As for the massage... Initially, I thought she wasn't going to be applying enough pressure. I came in with so much upper back pain I also kept thinking she wasn't hitting the right spots. Because we had a 2 hour appointment (for the first time) the max we usually get is MAYBE 90 mins; I felt like there was a point where she was kind of BSing the massage. It felt more like she was kind of stroking/petting my back lol. But when she went IN I was pleasantly surprised. She hit a lot of pressure points I didn't even know I had/needed and she didn't just go 0-100 she really took her time to apply pressure so my body had time to respond. I've been to many deep massages that feel ok during the appointment but then make me feel so sore or bruised after. I appreciate how both ladies asked if we were comfortable throughout the massage and when I mentioned I felt like I needed more on 1 side than the other she addressed it. I will say though, I don't remember her ever really touching my shoulders. I'm not sure if that is because my husband circled my upper and lower back as a focus? Regardless, I left relaxed and happy that I left with less pain than I came in with. Can't wait to come back for another! I also plan on gifting a massage to my mom & sis since it's their birthday month!

5 stars says it all. VERY clean , VERY professional, massage was outstanding! I get a massage…read morefrequently and have walked by this place often and was dubious because of the low key exterior. However- it was amazing- I will return frequently and it is now my favorite place in Walnut Creek! They are a long term WC business that moved from the east side over to Alpine Rd. When you enter the interior is surprisingly large. The front desk was very nice and helpful. You fill out a form with information regarding what you like/ don't like. The massage room had heated bed and a little electric fireplace. My massage therapist has the draping down to a science and I felt very comfortable. I will return and highly recommend.

One of our favorite spots to go to! The hot tubs are extremely clean, the staff is sweet and the…read morehot tubs are nice and hot enough for a deep soak. They provide towels which we really appreciate! I love that each hot tub is very private but also the fact that you can't hear anyone else at all which makes the experience even more relaxing. $25 a person for an hour is super worth it! We will definitely be back soon

Came here with my husband for a relaxing night and this place absolutely hit the spot. We booked…read more1.5 hours in the hot tub followed by an hour in the sauna, and both were spacious, clean, and perfect for unwinding. We usually go to Piedmont Springs since we live in the Oakland Hills, but they're almost always booked out when we try to schedule. I'm so glad we tried this place -- the vibes were calm, the price was great, and we left feeling completely relaxed. This will definitely be our new go-to!

Lisa was so gentle and reassuring during the session. Nuii was also very accommodating!read more

I just had one of the best massages ever! 90 minute Siam…read moreOrchid Ritual with a tigerbalmy oil. It was a combination massage with The practitioner walking on my back and doing Swedish strokes and releasing all of the tension in my back, shoulder and neck.

I have been going to Tina for YEARS now and have loved every service! Eyelashes, brow tints,…read morefacials- she is professional, highly skilled and her expertise is unmatched. I have recommended her to friends and family who adore her as much as I do. If you are looking for self-care, a quick facial fix or a glow-up, treat yourself here. You will thank yourself! :)

I love Tina! She is so good at making me feel comfortable. Her services are excellent and the…read moreoffice is serene and peaceful. Highly recommended.

Great people with friendly manager. Affordable price…read moreconveniently located. They are flexible with scheduling as well

not a bad massage but felt weird/slightly sexual vibes & touches at certain points from the…read moremasseuse which I didn't love. nothing really bad happened, but I would not recommend because of this.