1. Skincare By Marta

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Lafayette, CA

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Skincare By Marta

4.9 (58 reviews)

By appointment only

Services - Skincare By Marta

Acne treatment

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Wonderful experience and my skin looked gorgeous afterwards. I learned some great skincare tips and I look forward to my next appointment.

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12 years ago

Best Facial in town:) Got a lot of clogged pores and my face feels so clean and clear.

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Ask the Community - Skincare By Marta

Review Highlights - Skincare By Marta

“I used to see Marta at the Acne Treatment Clinic in Walnut Creek with the Lumi Plexion Skincare line.”

Mentioned in 2 reviews

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Acne Specialists of Walnut Creek - Julie the owner.

Acne Specialists of Walnut Creek

4.9(51 reviews)
2.9 mi
•$$

Brandon is the best in the area, you get what you want as long as you stay consistent with the skin…read morecare.

I booked a consultation with Brandon, the acne specialist in Walnut Creek, hoping for personalized…read morecare and guidance for my acne. Unfortunately, my experience fell far below expectations, especially considering the premium prices and boutique luxury experience this business promotes. During my $180 consultation, I felt rushed when trying to explain my acne history, concerns, and the challenges I've overcome over the years. Instead of focusing on understanding my skin and needs, much of the conversation shifted toward Brandon's career history and professional ambitions. I was there as a paying client seeking help, not to spend my consultation listening to someone talk about their career. I was also taken aback when Brandon commented that $180 for a consultation and $120 for follow-up facials were not much money. That may be his perspective, but it came across as dismissive. When I'm paying those prices, I expect quality service, genuine attentiveness, and an experience that justifies the cost. Instead, my facial appointments often felt rushed, as though the priority was fitting in the next appointment rather than giving my skin proper attention. The treatment space was another disappointment. It was a small suite with people coming in and out to drop off mail or deliveries, which made the experience feel less private and professional than I expected from a business advertising a boutique luxury service. My biggest concern, however, was the lack of communication and follow-up when I experienced a painful skin reaction. I followed the prescribed skincare routine for two weeks. At my next facial, Brandon explained that my routine would be changing. When I offered to write down the instructions, he told me not to worry because he would print them out for me. However, I was allowed to leave without the updated routine. I attempted to contact the business to obtain the instructions for the skincare products I had purchased, but I could not get the information I needed. I ended up returning to my original routine, after which my skin developed a severe reaction. I experienced a pins-and-needles sensation, significant redness and irritation, and extreme dryness, ultimately forcing me to stop using all the products. I reached back out to Brandon to explain what was happening and ask whether I could come in for help, but I did not receive the follow-up I needed. Being unable to obtain clear instructions or timely assistance when experiencing a painful skin concern was incredibly frustrating. The lack of an accessible phone contact and reliance on email only made the process more difficult. I understand that skincare results take time and that reactions can happen. My issue is not simply that my skin reacted; it is that I was left without the updated instructions I had been promised and without adequate support when I raised concerns. For these prices, I expected professionalism, accountability, clear communication, and genuine care. Instead, I felt rushed during appointments and unsupported when I needed assistance. I have had far better experiences elsewhere, including in Oakland, where I've found providers who deliver a higher standard of service. I would not recommend this business based on my experience. The premium pricing does not match the quality of care, communication, privacy, or follow-up I received. A luxury price tag means very little when the actual client experience falls so far short of expectations. This business needs significant improvement in how it treats and supports its paying clients.

Photos
Acne Specialists of Walnut Creek - Meet Brandon, our lead esthetician in Walnut Creek.

Meet Brandon, our lead esthetician in Walnut Creek.

Acne Specialists of Walnut Creek - Picture on the left is skin one month ago before acne specialists. Picture on the right is today.

Picture on the left is skin one month ago before acne specialists. Picture on the right is today.

Acne Specialists of Walnut Creek - My skin, she's glowing

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My skin, she's glowing

SkinSpirit - Walnut Creek - We recommend microneedling or micropenning for skin brightening and addressing texture.

SkinSpirit - Walnut Creek

4.7(680 reviews)
2.8 mi
•$$$
Established in 2003
Free consultations

I just have to give a HUGE shoutout to Miss Shelly at SkinSpirit!…read more I just got my lips done, and let me tell you, I am NO stranger to lip filler, but I have NEVER had someone nail the exact shape I've been wanting until now!! I'm already so in love with my results! Shelly truly listened to what I wanted, gave me her honest professional opinion, and never once made me feel pressured or pushed into anything. She took her time and gave me EXACTLY what I was looking for! Safe to say, I've officially found my forever injector! I will literally never let anyone else touch my lips again! 10/10 recommend!

I was so excited for my first facial experience here until I walked in unfortunately. I was…read moreexpecting a warm welcome but the receptionist that day didn't smile nor have a welcoming presence. I told her it was my first time getting a facial and she looked ready to go home. For my first diamond glow express facial, it was a nice introduction to facials. The esthetician was friendly and accommodating. The lady at checkout was way nicer and had excellent customer service. Not sure if I would return back.

Photos
SkinSpirit - Walnut Creek - Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.

Ultherapy: the secret to tighter, more toned looking skin in the face, neck and decolette.

SkinSpirit - Walnut Creek - Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.

Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.

SkinSpirit - Walnut Creek - Chemical peels are a great way to reveal healthy, brighter skin underneath.

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Chemical peels are a great way to reveal healthy, brighter skin underneath.

Skincare By Marta - skincare - Updated October 2026

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