In 2001, we built a new home in Waterford, Michigan. We contracted Multi-Lake Enterprises to insulate our entire home. As we never utilized the attic for any storage, and never had any maintenance issues that required access to the attic, we hadn't gone into the attic the entire time we lived in the home. When we sold the home in 2017, the inspector found significant mold growth in the attic.
The building inspector said the cause of the mold was lack of air circulation in the attic due to every soffit vent around the entire perimeter of the attic being covered with insulation. We hired a mold remediation service, as well as an environmental engineer to assess the air quality and mold. Both of these professionals agreed the cause of the mold was the initial attic insulation blocking the soffit vents. Blocked soffit vents caused a lack of air circulation in the attic. Over the years, condensation forms, which breeds mold on the wood surfaces of the attic.
Multi-Lake Enterprises were the only insulation contractor to ever work on the home, and their work was during initial construction. Even though we had all the original paperwork, paperwork that states, "Installed to keep the vents open," Multi-Lake Enterprises denied any responsibility for the mold issue and refused to reimburse us for any of the mold remediation expenses. In order for us to complete the sale of our home, we had no choice but to pay the $2850.80 necessary to clean up the problem. The first phone call we made to Multi-Lake resulted in them hanging up on us. When finally reaching the owner, he would only state that it was beyond the warranty timeframe. In an effort to get some resolution, we offered to let them donate the $2850.80 to a local charity, The Rainbow Connection, an organization that was founded by L. Brooks Patterson to grant wishes to Michigan children with life-threatening illnesses. This would have given them a tax deduction, and we would have felt that they did something to make things right... could have been a win for everyone.
In the end, our hands may be tied in terms of what we can do to gain some resolution for ourselves; however, we can warn others of the poor craftmanship, lack of customer service, and the lack of ethics you can expect when dealing with Multi-Lake Enterprises. read more