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    Mule Security Systems Inc

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Mule Security Systems Inc

    Security system installation

    Security system repair

    Security monitoring services

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    7 years ago

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    ADT Security Services

    ADT Security Services

    1.0
    (34 reviews)

    We have been ADT customers for over two years, and our experience has been extremely frustrating…read more After moving into our new home, we purchased a significant amount of equipment,much of which has been consistently defective. We were told service calls would be free for a period of time, but that was not honored. We have been charged repeatedly for service visits. More recently, we noticed double charges on our monthly bill. When my husband called to address it, he was told very rudely that because of an issue with our equipment, they "manually" processed something and charged us twice. That is not an acceptable business practice. You cannot just double charge customers without clear authorization or explanation. To make matters worse, instead of resolving the issue, we were redirected to another company regarding app-related equipment. The lack of accountability and customer service is concerning. We are current customers and are now actively looking for other options. We expected reliability and professionalism from a security company,unfortunately, ADT has not delivered either

    A storm knocked out power to my house. When power came back online, it fried our system. 1. ADT…read moredidn't call me to tell me that the system was down. 2. When I told them that the system was down, it took them 2 weeks to come to my house to tell me that it would cost $1300 to fix the system. 3. When I canceled the service, they charged me a breakup fee. 4. When I complained about them stealing money from me without service, they said it was in the contract and on me to pay for no service. NEVER USE ADT!

    True V Security Systems

    True V Security Systems

    4.8
    (68 reviews)

    I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

    I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

    Mule Security Systems Inc - securitysystems - Updated August 2026

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