There is a very unfair policy that if you cancel a trip 1) they deduct a huge fee. 2) The balance…read moreis not refunded, in stead they give you a credit in the form of a voucher, good for one year. Shame on Grey Hound / Flix bus since must of their clientele are low income.

This is not the newest Greyhound. You will definitely see some interesting characters in here. Be…read moreprepared to be entertained

I had been driving Greyhound to travel because the service is good…read more 1) buses always clean. 2) driver on time and courteous. 3)buses never break down with me because they maintain them

My Boyfriend booked a bus from Allentown P.A. to New York City. He gets to the bus station earlier…read morethan the time the bus was supposed to depart and he was waiting for hours until he found that the his bus already departed from that location! And this is EVERYTIME!! He books a ticket!! And this company is the only company that takes him to New York City which is STUPID ASF!!! He even calls customer service and nobody's responding or even doing ANYTHING!! And it's REALLY FUCKED UP that there's no refund for this at all!! This is just STRAIGHT UP GREEDY!! Shitty schedule, SHITTY services, AND No refund!? I HOPE YOU GET SUED FOR THAT CUZ THATS SOME SKETCHY SHIT RIGHT THERE!! DO BETTER!!

I have traveled from the Bronx to this bus station several times to go to NJ since I've had some…read morefamily move near GSP mall. It's easy to get to and lots of transportation methods nearby. It's always clean esp the restrooms. I took away 1 star bc there needs to be an atm on the upper level due to the jitney van only accepting cash. I had to go all the way down to the small bodega inside on the lower level to take cash out. Also, the staff isn't always friendly and helpful. They seem annoyed whenever you ask a question. Otherwise, quick and easy way to get to NJ, very reliable also

Took the 171 bus back to NY from Jersey. It drops you off at gate 12. A short trip down 2…read moreescalators and across a tunnel and you're at the A train. They've added some great shops to this station, a market, snack spots, clean bathrooms. It's looking good! I checked out Marshall's while I was there since it was connected through a downstairs door. Very convenient. Now a straight shot to meet the L train and that's a wrap on today's travels.

It was Very Convenient.so Based on this wonderful Convenient Bus I downloaded the NJ app on my…read morePhone. Awesome

Short version: NJ Transit Asbury Park station may not be the most up to date facility, but it gets…read morethe job done. It gives all the basics needed for train travel, but could use an update hopefully in the future. Definitely not bad, it handles its purpose well for the most part. The Deets: I spend quite a few weekends in Asbury Park now. Two of main ways to get there besides driving from "the city" is either by ferry or train, and of course the NJ Transit train is both less expensive of the two and gets you right to the center of town. This part brings me to the subject of my review today, the NJ Transit Asbury Park station. Mainly, it does the job and is adequate. Yes, it may be a bit dated (OK quite a bit dated) and not in that old classic nostalgic type of way. But it has a pretty spacious waiting area inside where you can shelter from the cold/heat, a dedicated ticket office, bathrooms, etc. It even has a little snack area available when open, which is a modest simple little corner you can order and get refreshments while you wait on your train. The station seems to have limited hours for accessing the inside on weekends, just a heads up on that one. The AP station is not bad however it definitely could do with a facelift and some TLC, but it handles a customer's needs adequately. Wikipedia offers a good little write up on it at https://en.wikipedia.org/wiki/Asbury_Park_station .

Let me start by saying that my first experience with travel was with the Greyhound Bus company…read more I enjoyed the trips very much! I remember the chairs with the little TV's that you had to put money into to watch a program! Great stuff back there in the 1980's! But I must let you know that the service has slipped since that time. Many of the major stations have closed, leaving passengers outside. Also, the Customer Service Agents are hazardous to customers. I met an agent at Port Authority in Manhattan, NY that was dating an enemy of mine, that being said you can guess that I got the worst service ever from Greyhound. I was stranded at Port Authority for several days due to her poor customer service efforts. She would not refund my ticket nor schedule me for the next bus. After a days of a long mix up, I was refunded my money. Next, I would like to say Greyhound purchased Flixbus, that being said I want to say that it was awful dealing with this new addition as well. There were mean Asian Customer Service Rep. that refused to refund my ticket. Then an Indian Customer Service reps, on the phone, took my banking info but he did not return my money to the account. To conclude, I must say, when I thought thing could not get any worst, I was in an accident on a Greyhound Bus. First the driver drove off route. Then, he drove into a ditch. The bus almost topple over on its side in slow motion. The bus company was called but never the police. After an assessment, a new bus was sent to continue on. Get this, the same driver who had the accident continued on, to deliver the passengers to the destination. He wasnt taken to the hospital for evaluation. The worst... I have stop riding Greyhound~!

Ok this past weekend I took a round trip from NYC to MD and back. I left NYC at 2:00pm on Friday…read moreand honestly did not have any issues at Port Authority at all. My gates was assigned I arrived earlier hardly even a line....heck I had my own seat all they way to MD. However, my issue with Greyhound is the inconsistency with service. I know things happen when traveling on the roadways but your equipment must be up to par...AT LEAST. SOOOO on the way back before we could even get on the bus good, the driver is telling us that the bus is old and not running that well?!?!? We need to keep our coats on because the heat is not working, it may get up to 60...smh. But what else can we do so we board the icebox and honestly the ride was fine...until the last 1/2 mile. The bus breaks locked up and caught FIRE...YES FIRE!!! The dilemma was of course some people wanted to jump off the fiery bus into traffic...the only thing that kept me calm was I could see the bus station from where we broken downtown. When were let off the bus I just hiked to the subway. Other people like the elder and folks with large bags had to walk and wait...smh. I cant say I will never ride greyhound but just let this be a warning. They seem to have no real protocol if the bus is on FIRE!!!

Great depot with hard working men and women. They work grueling hours and transport some of the…read morevilest people of the Bronx. There are some good areas and some bad. Either from verbal abuse, mental abuse or physical abuse, these hero's still manage to keep moving the community forward.

I HAVE HAD IT WITH THESE TWO BUSES…read more I Just don't understand why the MTA decided to make everyone's life much harder than what it already is ... everyone that got dropped off from the horrible bus driver of the Q50 bus # 9364 who wouldn't tell us that she was driving the Q50 because she refused to turn ON HER BUS SIGN !!! All of the passengers then had to transfer to the BX23 bus # 8379 because now the Q50 doesn't go all the way into co op city which I find ridiculous and inconvenient because now that means the passengers who did pay have to pay twice because they might have already USED their transfer. Which leads to me saying WHOEVER was the other driver of the BX23 1-2-3-4-5 bus # 8379 Yes whoever was driving that bus and drove off when all of the passengers from the Q50 bus were going towards it , they should probably just QUIT their job since they're not happy with this one . A lot of the passengers were exhausted and just wanted to make it home safely so there was no need to be rude to them !!! MTA FIX THESE PROBLEMS AND HIRE BETTER EMPLOYEES !!!!

BM5 came with absolutely zero ac during a heatwave, I paid for my 15 year old son and myself. Bus…read moreoperator told us that they gave her a broken bus and for us to complain. I called to complain and got shuffled around to different departments. Of course nothing came out of it. Driver had to let us get on another bus in the cross island section. This was a total big mess.

MTA bus whose route takes individuals for a ride between the Gateway Center Mall and the last stop…read morewhich Broadway Junction train station. The main streets that it travels on is Pennsylvania Ave, Jamaica Ave, New Lots Ave and Van Siclen Ave. It gets to where you need to be but can become very crowded in the morning and during rush hour.

We had a very comfortable and affordable ride. The bus trip is a part of my memories of our New…read moreYork experience.

MTA New York City Bus-Jackie Gleason Depot is huge. I hate to come here when I'm traveling but I…read moredon't mind visiting when I'm meeting someone's bus. I sometimes like to visit just to walk around for exercise and have something to eat. The powers keep saying it's going to be torn down and replaced by a new bus terminal. I'm not sure the status of that plan. To me it's kinda classic like Grand Central but without the historic beauty. It's the Statue of Jackie Gleason out front that is so cool. If they move the terminal he may look out of place anywhere else!