I have traveled from the Bronx to this bus station several times to go to NJ since I've had some…read morefamily move near GSP mall. It's easy to get to and lots of transportation methods nearby. It's always clean esp the restrooms. I took away 1 star bc there needs to be an atm on the upper level due to the jitney van only accepting cash. I had to go all the way down to the small bodega inside on the lower level to take cash out. Also, the staff isn't always friendly and helpful. They seem annoyed whenever you ask a question. Otherwise, quick and easy way to get to NJ, very reliable also

Took the 171 bus back to NY from Jersey. It drops you off at gate 12. A short trip down 2…read moreescalators and across a tunnel and you're at the A train. They've added some great shops to this station, a market, snack spots, clean bathrooms. It's looking good! I checked out Marshall's while I was there since it was connected through a downstairs door. Very convenient. Now a straight shot to meet the L train and that's a wrap on today's travels.

Let me start by saying that my first experience with travel was with the Greyhound Bus company…read more I enjoyed the trips very much! I remember the chairs with the little TV's that you had to put money into to watch a program! Great stuff back there in the 1980's! But I must let you know that the service has slipped since that time. Many of the major stations have closed, leaving passengers outside. Also, the Customer Service Agents are hazardous to customers. I met an agent at Port Authority in Manhattan, NY that was dating an enemy of mine, that being said you can guess that I got the worst service ever from Greyhound. I was stranded at Port Authority for several days due to her poor customer service efforts. She would not refund my ticket nor schedule me for the next bus. After a days of a long mix up, I was refunded my money. Next, I would like to say Greyhound purchased Flixbus, that being said I want to say that it was awful dealing with this new addition as well. There were mean Asian Customer Service Rep. that refused to refund my ticket. Then an Indian Customer Service reps, on the phone, took my banking info but he did not return my money to the account. To conclude, I must say, when I thought thing could not get any worst, I was in an accident on a Greyhound Bus. First the driver drove off route. Then, he drove into a ditch. The bus almost topple over on its side in slow motion. The bus company was called but never the police. After an assessment, a new bus was sent to continue on. Get this, the same driver who had the accident continued on, to deliver the passengers to the destination. He wasnt taken to the hospital for evaluation. The worst... I have stop riding Greyhound~!

Extremely late busses, no communication when this occurred, and the phone help was worthless and…read morekept trying to cancel our tickets rather than fix them. They prey on people not having another way to travel once the trip begins and do not seem to care at all when busses are late. When I asked for compensation due to the issues, I was told no.

There is a very unfair policy that if you cancel a trip 1) they deduct a huge fee. 2) The balance…read moreis not refunded, in stead they give you a credit in the form of a voucher, good for one year. Shame on Grey Hound / Flix bus since must of their clientele are low income.

This is not the newest Greyhound. You will definitely see some interesting characters in here. Be…read moreprepared to be entertained

It was Very Convenient.so Based on this wonderful Convenient Bus I downloaded the NJ app on my…read morePhone. Awesome

Short version: NJ Transit Asbury Park station may not be the most up to date facility, but it gets…read morethe job done. It gives all the basics needed for train travel, but could use an update hopefully in the future. Definitely not bad, it handles its purpose well for the most part. The Deets: I spend quite a few weekends in Asbury Park now. Two of main ways to get there besides driving from "the city" is either by ferry or train, and of course the NJ Transit train is both less expensive of the two and gets you right to the center of town. This part brings me to the subject of my review today, the NJ Transit Asbury Park station. Mainly, it does the job and is adequate. Yes, it may be a bit dated (OK quite a bit dated) and not in that old classic nostalgic type of way. But it has a pretty spacious waiting area inside where you can shelter from the cold/heat, a dedicated ticket office, bathrooms, etc. It even has a little snack area available when open, which is a modest simple little corner you can order and get refreshments while you wait on your train. The station seems to have limited hours for accessing the inside on weekends, just a heads up on that one. The AP station is not bad however it definitely could do with a facelift and some TLC, but it handles a customer's needs adequately. Wikipedia offers a good little write up on it at https://en.wikipedia.org/wiki/Asbury_Park_station .

I had been driving Greyhound to travel because the service is good…read more 1) buses always clean. 2) driver on time and courteous. 3)buses never break down with me because they maintain them

My Boyfriend booked a bus from Allentown P.A. to New York City. He gets to the bus station earlier…read morethan the time the bus was supposed to depart and he was waiting for hours until he found that the his bus already departed from that location! And this is EVERYTIME!! He books a ticket!! And this company is the only company that takes him to New York City which is STUPID ASF!!! He even calls customer service and nobody's responding or even doing ANYTHING!! And it's REALLY FUCKED UP that there's no refund for this at all!! This is just STRAIGHT UP GREEDY!! Shitty schedule, SHITTY services, AND No refund!? I HOPE YOU GET SUED FOR THAT CUZ THATS SOME SKETCHY SHIT RIGHT THERE!! DO BETTER!!

We had a very comfortable and affordable ride. The bus trip is a part of my memories of our New…read moreYork experience.

MTA New York City Bus-Jackie Gleason Depot is huge. I hate to come here when I'm traveling but I…read moredon't mind visiting when I'm meeting someone's bus. I sometimes like to visit just to walk around for exercise and have something to eat. The powers keep saying it's going to be torn down and replaced by a new bus terminal. I'm not sure the status of that plan. To me it's kinda classic like Grand Central but without the historic beauty. It's the Statue of Jackie Gleason out front that is so cool. If they move the terminal he may look out of place anywhere else!

None of the ticket machines work. This has been going on for weeks. This would never be allowed at…read moreLIRR.

While waiting for the Light Rail, I always take a moment to enjoy the beautiful view of New York…read moreCity. Depending on the time of day, you get something different in the early morning, the sunrise reflects off the Hudson River at night, the city lights create a stunning glow and during sunset, the colors hit the buildings in a way that looks unreal. Honestly, what more can you ask for while waiting for your train?