Excellent service, was exactly what I wanted for my wife , would definitely order again Prompt and accurate read more

I used this florist a few times and had no complaints. Unfortunately, I sent flowers and they were undeliverable. I had to call them a week later to find this out. I expected to still pay a delivery charge and maybe a little more. However, what was credited back was a very small amount. I will not be using Mt. Washington Florist again. read more

I needed a couple of last minute flower arrangements for friends' birthdays. Mt Washington Florists created the most adorable arrangements for a VERY reasonable price. They are now my go-to for floral needs. read more

Mt Washington Florist - Florists Near Me - Cincinnati, Ohio

What a beautiful arrangement for my daughter-in-law!! I live in Florida; so easy to use the website. Good communication so that I knew when it would be delivered. My daughter-in-law loves fresh flowers. Such a nice touch for Mother's day. read more

I've been using Mt Washington Florists for Decades. I recently called them, gave them a budget and they had it ready the next day. They know I'm pretty handicapped so when I arrived a young lady brought my arrangement to my car and put in a front seat area. The flowers were for our 44th Wedding Anniversary, my Wife was thrilled with the Beauty and she was very impressed at how long they lasted! Than you! We read more

I ordered flowers for my moms 80th birthday and they were beautiful. Very friendly simple to order over the phone and their interpretation of my wishes was perfect. Good value too! She was very happy and I was too!! read more

Mt Washington Florist - Birthday flowers - Florists Near Me - Cincinnati, Ohio

I called directly to Mt Washington Florist to place an order for Mother's Day. We chatted briefly about what the options were and I decided on their recommendation and paid easily over the phone. My mom got her flowers on the day before Mother's Day as planned and she's raves about them daily for the whole week after. I'm definitely going to order from here again read more

Excellent arrangements and service. My family lives in Ohio and it's always difficult to send flowers through a trustworthy florist until now. This is the second time I ordered flowers through Mount Washington and both times they did an excellent job. Very friendly and professional. I really appreciate knowing that my order is beautiful and delivered on time. Highly recommend read more

Mt Washington Florist - Florists Near Me - Cincinnati, Ohio

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Needed a beautiful but simple wedding bouquet. When I called Mt Washington florist and described what I was looking for they said they could envision my vision and would be happy to help. The bouquet was perfect, exceeding my expectations. So many compliments. It was stunning. read more

Mt Washington Florist - Florists Near Me - Cincinnati, Ohio

I just had the greatest interaction with this business. I live on the west coast and I wanted to send flowers to my family in Cincinnati due to a death in the family. With COVID as an issue, being there in person really isn't an option for me. It's also important to me that I research/ support a local business instead of using a national, online, store. Not knowing what flowers are currently in season, I dictated an idea of what I wanted to see in a bouquet, over the phone, and even though what I wanted wasn't really in season, I was assured they'd take special care of the arrangement, as its for a special occasion. I'm absolutely blown away by the outcome. I couldn't have imagined a more beautiful arrangement. It exceeded my expectation as to what I even thought I wanted. I pretty much said, "peach, and orange colors, maybe some white," and It's just so much more beautiful than what I had in my head. Mt. Washington Florist took care of everything remotely and I am just so thankful for the kindness and help I received. They even sent me a photo text of how the arrangement came out and the thoughtfulness of that is just everything I could have hoped for. I LOVE flowers and I love sending flowers and making that phone call just proves that businesses like this have a true artistic approach and passion for helping other people. read more

Mt Washington Florist - Artists choice as a sympathy bouquet for my family in Cincinnati - Florists Near Me - Cincinnati, Ohio

Ordered roses online to celebrate a special 50th birthday and they are SPECTACULAR!! "The nicest flowers ever in my house" she said. (I saw pictures and I agree!) We live in another state and must rely on reviews to select a local business. We really prefer to support a hometown florist instead of a national network. So....THANK YOU all for your help! If you are reading this, don't hesitate---you've already found the very best in Cincinnati. read more

Surprised I didn't do a review on them. Been going to them over 20 years ago when they first gave free dozen roses from the Anderson coupon book. They didn't realize their liability and after awhile claimed they had no roses :) They have been at this location for several years; moving from Beechmont. Weird name given that they are in Anderson and not near Mt Washington. We recently order a Christmas centerpiece. It was very well done. We have ordered other arrangements through the years and they were always well done. My kids had ordered corsages and boutonnieres from their over the years and they were always well done. People are always friendly. They have many arrangements already made up. read more

Spoke to Shirly and she was incredible. I placed a last minute order for a birthday which I had forgotten... Needless to say, they made the process easy. I will use again and recommend others to do the same. read more

Had to order flowers from out-of-state. Always a tricky thing considering the only interaction you will have with the florist is a phone call and the hopes that the flowers turn out alright. But after speaking with Teresa at Mt. Washington Florist, I knew I had fallen into great hands. I needed two sympathy flower arrangements that had to be delivered asap. Teresa patiently sat on the phone with me as I asked a million questions about each flower basket while slowly communicating the separate addresses, card messages sentence by sentence, and other details. She also was a doll and waited while I put her on hold to double check other specifics which I thought was so extremely kind. She later explained that they had been in business for quite some time and that they were family owned, which for some unknown reason made me feel all warm and fuzzy about them. I had requested an email confirmation and invoice which was promptly delivered upon delivery. When it comes to customer service, this place is a gem. I was on the phone for about 20 minutes going over this order and not once did I feel rushed. They sent the flowers out on schedule and Teresa made the entire experience extremely pleasant. read more

Once again , the fabulous Mt.Washington florists came through for my husband on Mother's Day!!During this trying time, they did the most amazing job!! What a great local company!!! read more

I haven't see the flowers yet but if they're as great as my experience on the phone I'm sure they'll be beautiful! Thanks for making me feel welcome on the phone, Megan, and for a great, easy ordering experience! read more

picked up flowers on behalf of my daughter, sent for my wife's birthday. They were beautiful! Service was fantastic.

Mt. Washington florist did the flowers for my Aunts funeral this week. They were absolutely beautiful!! We requested bright colors for the flowers through the funeral home. The flowers were so pretty, nice variety and large amount. The roses opened up nicely & smelled amazing. Our large family was so pleased! I will definitely use them again! read more

While my Mom is in the hospital, and not permitted visitors during this pandemic, I had flowers sent to her at Good Sam. I sent a dozen, long stem, pastel carnations (my Mom's favorite). Mt. Washington Florist provided BEAUTIFUL, big carnations, arranged with baby's breath in a pretty vase. All the nurses compliment the arrangement! The cost and delivery charges were incredibly reasonable. They also knew all the policies and delivery specs for patients receiving flowers during this pandemic (very helpful). I will use this Florist again in a heartbeat! read more

I ordered flowers for my son's girlfriend who was going through a rough time. I sent them to her home but the day of delivery she was staying at her grandmothers house. When they went to deliver the flowers and Megan wasn't there they called the cell phone I had listed for her and she told them where she was and they drove over to her grandmother's house to deliver the flowers. She sent me a picture of the flowers so I could see how they looked and they were just as pictured on the website. Thank you for doing a good job!! :) read more

Mt Washington Florist has taken care of my floral needs for 40 years perfectly. They offer suggestions for all occasions that I appreciate They are wonderful and I trust them. Thanks for your professionalism KW read more

Received a flower arrangement from my boyfriend from Mt. Washington Florist- so beautiful and romantic! read more

Mt Washington Florist - Beautiful flower arrangement from Mt. Washington Florist - Florists Near Me - Cincinnati, Ohio

If I were writing this review before today, I'd have given them a 5-star rating. The flowers have always been beautiful and I have used them many times. This week, I ordered a large Easter arrangement for my 81-year old mother. It arrived on Thursday as planned. Friday morning when Mom went to add water, one of the three large lilies in the arrangement was dead. On her way back from Dad's nursing home, she stopped in for a replacement. All she wanted was one lily to stick in herself, as the dead lily left a large gap. The store personnel told her they'd have to ask the boss, who wasn't there - so they called. Whoever the boss was said that she would have to bring this large arrangement back so they could "evaluate" it. I am not even sure she could get it in her car by herself. She said no, and said all she wanted was a lily. She gave them all the order info so they would know she wasn't scamming them (though who would scam for one lily, I have no idea.) Still they said no. They told her to try taking it out, trimming it, and putting it in water and maybe it would revive. She said no - it's Easter, my husband is in a nursing home and is having serious health problems - I don't have time to try to revive a lily. Just give me a lily and I'll go. They never would give them a lily, even after she told them I repeatedly buy from them. She DID tell them as she left that she would no longer accept arrangements from them, and would tell me never to use them again. She would also ask me to tell all my friends in Cincinnati, (which includes a lot of Fidelity people who order a lot of flowers!) I do not mind at all that one flower had problems - that happens. I mind a great deal how poorly they treated my 81-year-old mother and turned what should have been a lovely gift into a source of angst and frustration for her. Needless to say, I will not be using them again. In the end, their lack of willingness to replace one lily will cost them hundreds of dollars. ---------------- Follow Up the Next Day From Owner: Good morning, Caroline, I've made arrangements with your Mother for us to deliver a replacement arrangement to her at her convenience this afternoon. By picking up the arrangement, I'll have the opportunity to evaluate it to try to determine the cause of the problem. It is our shop's policy, when we receive an occasional complaint, to gather information regarding the order, and the manager will contact within one business day, after I've had the opportunity to look into the situation. My staff was working within the procedures that we've developed to handle this sort of situation. From Me: Dave - thank you for ultimately taking care of it, though originally a lily would have been fine. Customer service is not only the ultimate outcome, but how you make the customer feel and how easy it is to do business with you. This is why organizations renowned for service, such as The Ritz and Disney, give their frontline employees the ability to make something right on the spot within a certain dollar threshold (in the case of the Ritz, $200). As a service professional, I would respectfully suggest that you read the book The Effortless Experience, which talks about the key to client satisfaction and loyalty in the modern, overloaded, high-tech world. read more

I live out of town and have been ordering an Easter Lilly for my Mom for the last 30 years from Mt. Washington Florist. Just hung up without ordering because the person handling the phone was rude and seemed put out that she had to assist with phone orders because she is a designer. With all the customer satisfaction requirements in all disciplines of service she failed terribly! read more

Great customer service. Anne helped me get the exact arrangement I was looking for! Flowers lasted and looked beautiful!

I was having a small wedding in a museum, which didn't allow flowers, but was getting married outside, and needed a beautiful bouquet for my wedding. Since I only needed one bouquet, I wanted something really special and had found photos of bouquets that were spectacular, and very expensive. I was so impressed with the bouquet that Mt. Washington Florist made for me. They made suggestions for substitutions for flowers to save me money, and I was absolutely thrilled with the result! I would highly recommend them! read more