Our family has utilized the services of Romero Funeral Home for family members over the span of…read moremany years. Most recently, for the loss of our beloved and precious mom and dad. The staff at Romero funeral home has been nothing but compassionate, professional, and respectful. Throughout each interaction with Romero's, we were met with kindness and warmth. Dicky Romero and his staff helped to make a time of deep grief and loss a bit easier. Dicky is like an extended part of our family. Thank you to each and every one of you for your words of comfort, your understanding demeanor and your patience. A special thank you also to Rosalinda, who presided over the recent graveside service for my mom. with the same level of professionalism and respect that we have come to know about the staff at Romero Funeral Home. Thank you, Dicky, for you and all of your staff. You are the best! May God bless each of you abundantly. Sincerely, Judy Janelle Jaramillo-Haikin (daughter of Henry and Elsie Jaramillo)

Lost both my parents within days of each other, my dad chose Romero Funeral Home for their…read moreservices. My experience with them was very disappointing. My extended family has used them for their services for as long as I can remember. Dicky definitely needs to retire because his heart is not in it anymore and it shows. It took them weeks to cremate my parents, my dad sat in their freezer for weeks waiting on my mom to join him. The medical examiner's office took forever and I had to call to see what was going on. I feel that as much as the funeral home over charges for their services, they should of been the ones checking on my mom. When I called with questions, the staff was not helpful or kind, it was as if I was bugging them. Final straw, we went to pay them and went off the paperwork they gave us with total amounts for my parents. I called to double check on amounts and it went up. I called to see why it went up and both girls could not explain it to me. Waited for Dicky to call me with an explanation and I still have not received a call back, it's been 3 days. I understand that we all have our own problems in life but if you can't conduct yourself in an professional, kind manner, you really need to retire! You are in the business where people are heart broken over the loss of love ones and being treated in the way I was, Shame on you all!

IF YOU LOVE YOUR DEARLY DEPARTED, DO NOT USE THIS HOLE IN WALL OF A PLACE!!!! the main "guy" in…read morecharge was a complete donkey's behind!! He was very rude throughout services, no patience when asking about services, what all is provided and God forbid questions on bill. Not only was he very rude, his staff noticed him being very rude and apologized for his behavior. Even the priest witnessed and apologized for his horrible behavior. He was straight to the point, nasty, curt and didn't understand some basic law terms like "power of attorney," in which places like this I think would know. this place is a complete circus. IF YOU HATE PERSON YOUR BURYING, USE THIS PLACE!! NO RESPECT FOR THE DEAD/DEPARTED!!! FIRST TIME AND NEVER AGAIN!!!

Bad Service!!!! - . . Parents of d deceased was treated with no respect and whole service was paid…read moreby tem . .they were given no choice or decision on their Son's burial. . But wer given d Bill to pay . . Mother of d deceased was upset n told them it's just favoritism of d X- family in-law. . . If my suspicions are right I believe the lady tat helped us is family or friends with d X-inlaw's family. . She even changed information that was given to her. . . Never will rely again on Rollie's Mortuary for Family Burial. .

Benni was amazing, attentive, communicative and super kind. They made this experience the easiest…read moreit could be. Highly recommend using them.

My grandmother prepaid her funeral many years ago. When she passed in December some of the…read moresituations had changed, and thus the arrangements, resulting in credit due my family. Nearly 3 months later and we have yet to receive the money owed us. I have reached out to the funeral director several times and he assures me that he has reached out to billing to process the refund. Yet, nothing. I don't recommend using French as you cannot trust them with the financial end of your funeral.

Took excellent care of my father and were so great with the needs of our family! Couldn't have…read moreasked for a kinder or better experience!

Wonderful people and Bryce and Sharon truly helped me in my time of need. Thank you Brycegread more

Salazar was absolutely wonderful to work with for my mom's funeral arrangements. They helped…read morearrange transporting my mom's remains from North Carolina to Albuquerque and made every step of the process smooth. Their communication was excellent and their compassion really showed in all my interactions with them. I cannot recommend them highly enough!

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

I want to thank Rolanda and JoJo for their help. They were very helpful from the beginning to end…read moreduring our hardest time. Thank you so much for being there and helping us with our arrangements for our dearest father.

Flowers were delivered for our service. Cope would not give them to us, demanding we show them a…read morereceipt from the follower shop. Also, every person there says something procedurally different than another.

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

Reflections is a God send! Our Mother died during the height of COVID deaths…read more Not knowing Reflections, we had Mother's body taken to another mortuary the evening she died. We called the next morning to discuss arrangements, and were informed we can't meet to start the death certificate process for cremation for 13 days because they were overwhelmed. We called a couple other funeral homes and were referred to Reflections, whom we called immediately. All on the day of the initial call to Reflections : Louis, the 4th generation mortician/proprietor took the death certificate information over the phone; had Mother's body picked up within 2 hours from the original mortuary; met with us at 2:00; got her death certificate signed by the doctor, and got her cremation approved by the office of medical investigations, and delivered the signed and approved death certificate to the State for printing -- all before we left his office at 3:45!Louis was completely transparent on their very reasonable prices and options. It was amazing. Two business days later: the obituary and picture were posted to Reflections website, and we picked up Mom's urn and death certificates. We were very grateful to not draw out the process. Just as important was Gloria's and Louis' sincere empathy. They were genuinely interested in hearing about our remarkable Mom. The experience was comforting. This is a picture of the gorgeous urn.

They picked up my mom at 7:00 am after hospice notified them of time of death at 4:30 am. They…read morecalled a few hours later asking us if we knew where they took my mom! They called back few hours after that saying instead of the funeral home she had been taken somewhere to be declared dead because they didn't have the information that hospice had already done that and notified them. If that wasn't bad enough, we had made and paid for all arrangements ahead of time and they called us again saying they were unable to fly my mom to El Paso as had been arranged. In a time of grief, all of the stress French's caused us was unbearable.

It is with a heavy heart that I write this review. My dear Mother passed away after a year long…read morebattle with ALS. She chose French's on golf course in Albuquerque to help take care of her services. They were reliable, supportive and patient. Between my 5 brothers and I and with the help of French's, we were able to give my Mom a beautiful farewell. Until we meet again.

Robert and his staff have always been amazingly respectful when it comes to all services and…read moresupporting families during difficult times. The funeral home itself is beautiful and clean! They are thorough, empathetic, professional and honest. I would recommend Noblins to anyone!! I completely trust them with my loved ones.

Disappointed with every aspect with the exception of them transporting from the house (they were…read moreawesome!) However, that's where the good experience stopped. First visit for arrangments, never offered for a obituary in the local paper, when asked they said it would cost about $200. When I contacted myself, it was a total of $80. Zero empathy/sympathy from the staff (except Mr. Noblin). Ordered 10 death certificates, was billed for 10 and only received 5, still awaiting contact from them, which with their track record, probably not going to get.