We have visited twice since Mt. Shasta reopened. Once on a Saturday and once on a Sunday. While the food was pretty good, the service leaves a lot to be desired and needs to improve before everyone gives up looking for a good experience. It is not clear whether lack of training is the problem, or that every server has a don't care attitude.
On our first visit, a Saturday, we were served by a teenage girl with a very dull expression and complete lack of personality. We had to ask if we could order drinks before ordering our meal. We then ordered an appetizer, and then a main course, both of which came out within minutes of each other, so we were juggling them on the table. I ordered a prime rib, rare, which was grey on the surface. So I assume it was frozen and not carved, but it tasted good and my wife's fish was very good. The server never came back to check whether our meal was ok, and never refilled our drinks or water glasses, and we had to ask for our check.
On our second visit, this Sunday, we were seated by another teenage girl who did not smile. She pointed at a table, cleared off the excess table settings, dropped off menus, filled water glasses, and never came back. She then seemed to spend the rest of the time wandering around the restaurant moving water glasses from one table to another. Two other teenage girls were wandering around apparently doing nothing. At the same time, an older lady with red hair was grumpily dealing with the four seated tables in a disorganized manner, and apparently working behind the bar. We looked at the menu and both selected fish main courses along with the fish appetizer. When the older red-haired server came to the table, she did not introduce herself or ask if we would like to order drinks. She just said "What do you want to order?" We asked if we could order fish bites, and then our fish main courses. "We don't have any fish!" was her response. This was a surprise at a restaurant with a menu that is 50% fish, and a bigger surprise that no one mentioned this when we were seated. No alternatives were offered, such as chicken instead of fish on the salad. So we had to scramble and selected burgers. I ordered mine with fries and my wife swapped fries for the "Garden Vegetable" soup, which turned out to be beef soup. The meals were dropped off at the table and the server left. She never came back to check if our meal was OK. It was OK, but we wanted ketchup for the fries and mustard for the burger. We were able to flag her down and ask if we could have them. She said yes, but then went away, made coffee for another table, played with something behind the bar, and never brought them. Eventually, she came back and asked if we were done.
This is a nice location with a nice atmosphere and decent food, but this kind of service really detracts from the experience. We were really excited when Mt. Shasta reopened because it is a nice place to visit on our journey between Houghton and Marquette, but right now I don't feel any desire to return in the near future. read more