The salon has a friendly atmosphere. Anne has been sewing in my hair extensions for a couple of…read moreyears now. She also colors my gray hair to match them. I love how they look! I am also happy with their waxing services. I have never had any issues, and I go to the salon every 8 weeks due to the extensions.

Vim was my hair stylist and she did a wonderful job with my hair. She made recommendations and I…read morewas very pleased with my visit. I look forward to future visits. She is highly professional and has obvious care for her clients. She gave me hope to correct errors that were done by another salon.

First visit went okay. Second visit was a horrible experience due to Sylvia's unprofessionalism so…read moreI never returned. I arrived 15 minutes early and waited 10 minutes past my appointment time before contacting the stylist (25 minutes and no one had heard from her... Another employee came out to the waiting area to see who I was waiting on and still no sign of Sylvia... so I decided at that point to contact her). She answered my call stating "I'm in route". Very short, not apologetic at all about her ongoing lateness and no consideration for me because she failed to contact me ahead of time to at least give me a heads up that she was going to arrive late to the salon... I waited about 20 more min (now totaling 45minutes without the stylist even reporting to the salon smh) and this time I text her that I was leaving because I had another appointment. I never received any response from her. I do not recommend Sylvia as she lacks professionalism and fails to communicate with clients.

Love this laid back salon. Not a bunch of hassle here. Great place to go and relax and have…read moreexcellent services done. I get my hair styled by the owner Sylvia herself. She never lets me down. She has done my cut, color and style. My hair is back to being healthy. When I first started coming here my hair was damaged. Damaged no more. I am pleased and will continue to hair my hair styled at this salon.

This is not even one star worthy, but this is as low as I can give to write a review…read more If you have two hours after your scheduled appointment to wait then this is the hair salon and stylist for you. I left 2 hours early from work to be on time for my hair color appointment only to be met with the hair stylist Autumn Mccumber running behind by "about 30 minutes" as she had said. Okay, that's fine I'll politely wait the 30 minutes--I understand things may not be going smoothly--but to have ended up waiting 1.5 hour and even longer had I stayed--THAT is just utterly rude. At the hour wait I came back and she mentioned a few more minutes and that dragged to another 30 minutes in which I got up saying "I'm sorry I have to leave I've been waiting long enough" only to be replied with "okay hon--" and given an excuse about COVID and how all appointment have been this way. The thing is Autumn is not some inexperienced hair stylist. She is talented and work well with colors--so she should have had some idea of how long it will take her clients. Instead of making me wait, she should have told me the honest truth "hey hon, I'm running behind about 2 hours, would you like to wait or reschedule. I apologize for any inconvenience." Instead, she put on a friendly face and lied to me about wait times, gave me a louse excuse about running behind, AND GAVE NO APOLOGY. I'm sure she's expecting a review from me, and I'm sure as hell going to give it. TO AUTUMN: PLEASE RESPECT YOUR FUTURE CLIENT'S TIME AND THE APPOINTMENT TIMES YOU PROVIDE. AND NEXT TIME--APOLOGIZE AND DON'T COVER UP YOUR MESS WITH COVID EXCUSES.

I've only been coming here for a few months, and I plan to continue to come here as long as Autumn…read moreis here. She definitely takes a lot of pride in her work and knows what she is doing. I recommended her to a co-worker, and while a haircut will take a long time, it's done right. She washes, cuts, blow dries, straightens, and cuts again so everything lays right. I brought my kid here to get his hair cut, and she did amazing fade work. I haven't colored my hair in years, but if I want any type of color (funky or natural), Autumn is who I trust to do it right. Also, the prices are extremely reasonable!

Mitra did a great job styling and cutting my hair. Great place conveniently located in Towson with…read moreeasy parking and competitive prices.

Mitra is the sweetest woman. She is devoted to keeping her customers happy and satisfied. She…read moreoffers a multitude of services and is always very accomodating with her schedule. Her positive energy and enthusiasm make every appointment a pleasure - even something as simple as threading hair removal!

The wait was a little long to begin but other than that everything was great! The stylist was…read moreawesome and the ambiance was on point.

I really tried to avoid this, especially when trying to support a black owned business but here we…read moreare smh. I have had the absolute worst experience with NappStar NYC at the Waldorf, MD location. I went in for a wash and retwist and sat over three hours after being washed to get styled. Once in the chair, the stylist did not do my hair as I asked and while there were some parameters around why she couldn't twist it the way I wanted, my style pictured did not match what I wanted.... I mean ... it was a bun ... how hard is it to do a bun?! I couldn't sit under the dryer because I had already been there 5 hours and needed to go to work. I requested to speak to the manager who, instead of speaking to me, directly told her stylist "This is just where we are right now", and then further instructed her to stop doing my hair to wash another clients hair who had just arrived 10 minutes prior. Said stylist did not stop my hair because she herself felt as if that was not the right thing to do. Despite being there 5 hours, being completely ignored by the manager, even at check out, I STILL tipped 20%. This doesn't end here... I attempted to reach out to customer service, in which they OFFERED TO REDO MY HAIR. When I requested a different day, I was given the run around. There is no direct phone number, instead they have a customer service person that takes all of their calls. All this week I have been promised a call back in which never happened. I instead had to repeatedly call back every day this week to get answers, which ended up mostly being put on hold. Here is what's wild about this whole story: Napstarr's solution went from offering to redo my hair, to the manager questioning what was wrong with my style , to yesterday, telling the costumer service representative that now they can no longer redo my hair. The reason being was because the stylist that did it is not available and on top of that is not offering any refunds. How you go from offering a redo of my style to nothing at all, is absolutely terrible business. I've requested several times to speak to the manager directly, talk to a supervisor, even atleast an email address in which I'm being told that there isn't any of these options available smh. As a customer, I am left with nothing but an incorrect hairstyle, time wasted, and no option to get a refund or ANYTHING. I mean atleast offer a discount , a free product, or at the least AN APOLOGY?! As much as I have spent monetarily and verbalized praises about this business to others, this is really disheartening. Especially when it's to support a black owned business. I am not letting this go easily. Whether I need to report this business or get in touch with the CEO somehow, I am NOT letting my over $200 service go to waste. NappStarr Waldorf, do better by your people.

Kelly, the owner was able to do my hair as a new client last minute for an important event. She did…read morean amazing job and listened exactly to want I wanted and used her expertise to determine what I needed. The atmosphere and conversation was great! She also got me in and out in about two hours, color, cut and style on natural hair (straight bob). I loved the end product! Almost two weeks later and it still looks great!

Kelly the owner did my hair. She did an amazing job!!! My hair is natural and she took her time…read morewith my cut and styling. She used heat protectant every step of the way when blow drying and flat ironing. My hair lasted 2 weeks even with all of the rainy weather and humidity we have had. My curls came back with no heat damage after washing. I would definitely recommend!!!

Dar is amazing. She knows her color...I'm a blonde who loves icy tones. I love that she has…read moreSaturday hours to start the weekend. And she's right in Fells Point, so convenient. I always look forward to getting a great shampoo massage, too - she's the best! My hair has never looked (& felt) better.

I've been going to Dar for several years now, and she's the only person I trust with my…read morestick-straight, finicky fine blonde hair! Dar is a truly talented colorist. Her booking system is up-front re: prices, she is always personable, and she truly listens to what you want. I highly recommend Dar to anyone!

Beautiful salon, professional service and the style was exactly what I wanted. My color was a…read moreperfect match! My service started on time, I felt well cared for as a first time client and received attentive timely service. I drove from DC and it was well worth it! Took home her products (edge control and serum) to keep the style looking fresh. Masks, hand washing and sanitizer practices were in place so I felt covid safe too. I loved that I didn't have to shop for hair-or follow some ridiculous rule to wash my own hair before I come-everything was included!

I can't say enough great things about this Salon. First off the decor is beautiful and the…read moreatmosphere is so warm and inviting. Also, Inarbi and Her staff are so welcoming, and Inarbi gets you in and out - no all day waiting here. Most importantly my hair always looks Fabulous when I leave. I live in Charles County, MD but she absolutely worth the drive to Baltimore!!