I scheduled an appointment with Katrina for a haircut today at 11:45. However, I was in he area early and walked in to see if I can be serviced earlier.
I walked in and stood at the front desk for about 3 minutes before anyone said anything to me. Katrina was talking to a client but didn't stop to acknowledge a customer or anything. no greeting no eye contact or anything. another stylist with short honey blonde hair came in and asked if I was being helped. I told her no one has acknowledged me since i walked in. At this point Katrina said "I didn't see you there". which unless im invisible there is not way that could've been true. when I walked in I had keys in my hands which made noise and I was on the phone. so i made noise as I walked in. however, she chose to ignore me because she was servicing another client.
i asked the other lady if she could do it she said she had an appointment and didn't know when she would be able to get to me. however HairCuttery accepts walk ins so im sure there is a way to schedule walk ins and they come in. she said she could schedule me later in the day but she also acted as if she didn't want to service me either. i told her dont worry about it i would go somewhere else because the attitude and energy in that salon wasn't welcoming. i ended up going to owings mills hair cuttery and was welcomed and serviced. read more