Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

Joshua Pools, with his remarkable responsiveness, assisted me in assessing leaking issues with my…read morebathroom jetted tub. He not only arrived on time but also went beyond the initial plan. His quick response and dedication made me feel reassured about his availability and commitment. After listening to my concerns and applying his technical know-how, he helped me adjust the air intake valves to stop the leaking/dripping. He even took the time to drive to Home Depot to purchase a simple adhesive to apply to a zip-tie connection to the applicable valves. Joshua's honesty and transparency were evident when I explained an issue with my Delta Touchless faucet that may need replacing. He was very upfront about his skills before agreeing to the work. However, it turned out to be a simple job that did not require work he was not able to complete. This level of honesty made me feel secure and confident in his services. I will not hesitate to contact him for future plumbing work. In the end, Joshua's skill, ingenuity, and honest collaboration shone through as he completed the job. His impressive skills and innovative solutions left me feeling confident in his abilities. I will definitely use him for future plumbing work in my condo and would do so if I had a pool. :) Joshua, continue the great work. Also, good luck with your career endeavors.

Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.

Dima and his team are absolutely wonderful. They have opened and closed my pool for several years…read moreand they always do an incredible job. They do such a great job closing the pool that is it always ready to use within 24 hours of opening in the spring - clear water and perfectly balanced chemicals. This year, I unfortunately had mice eat through some of the elements for my pool heater and Dima came out to troubleshoot and fix quickly. He even cleaned out the mess the mice had made and took steps to deter them from coming back. Dima also spent a great deal of time completely rewiring my pool pump and equipment (it was wired wrong by the pool builder) so I could control everything via the app. If you're looking for a knowledgeable, reliable, and trustworthy residential pool service definitely use DMV Pools!

Been a pool owner for many years this was the first time the pool was swim ready upon opening, they…read moredid an amazing job closing it and opening it, sparkling clear water on day 1. They also replaced my filter and it was smooth and excellent communication the entire way.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

The Pool Service with this company is impossible to say anything wrong about.... This team can take…read morea pool completely not well kept, and turn it into perfection. The key to a great service is to have it stay that way, and this Team will keep your pool looking like it just should be featured in a magazine every time you look out the window. I would highly recommend this service to anyone looking for perfection and service from responsible, and knowledgeable people. You cannot miss with this Team!

From the owner: We do the best and nothing lessread more

DO NOT USE THIS COMPANY. Their customer service is horrible. They are arrogant, overpriced,…read moremisogynistic, and obnoxious. We bought a house with a small pool and went to Caribbean Pool Service as a both a local Alexandria company and the company that had previously serviced the pool hoping to find a company we could trust to help us with our new pool. After zero communication over more than a week after we had scheduled to have the pool 'cleaned', the first crew arrived with broken equipment to drain the pool. Two weeks after the initial scheduled date, the acid wash made the pool worse. When we contacted the company they told us we had asked for the acid wash. We clearly were new pool owners who had no idea what we were doing and had looked to them for their professional opinion. I was told initially that the president of the company had come to look at the pool to see what it needed but later was told that they hadn't looked at the pool and that it was our request. Upon calling repeatedly and being put off over and over we contacted other pool companies for estimates. Caribbean demanded that we pay for the acid wash but finally negotiated a price and they said they would re-plaster the pool. It took additional weeks of calling and being put off and patronizing and condescending responses but they came and drained the pool. It still took another TEN days before before they finally sent a crew who blasted music on a Sunday morning in our quiet neighborhood. To top it off, they sent us a bill the next day after completion with an immediate due date! When we didn't pay within a few days we were sent threatening, harassing and demeaning emails and messages. Even when we sent them payment information, they followed up with additional harassing emails. I have dealt with dozens of contractors and service companies over the years. I have NEVER had service this atrocious. Please do yourself a favor and find another company.

We have a pool that needed new tile and coping because it was old. I called Caribbean and two other…read morecompanies for an estimate. Their estimate was free and their price was very competitive. The guy who came out was very friendly and very knowledgeable about pools and the work that needed to be done on my pool specifically. After checking their references, I decided to go with Caribbean because I felt very comfortable and their customers were very positive. Once we picked out our tile and coping, they got started right away. They started everything on a Monday and had it ready to swim in by the weekend with everything done. I was very pleased with the work they did and how quickly they got it done. We were so pleased that we have them doing a weekly pool cleaning for us this coming summer.

This company has been a complete disappointment. Their lifeguards consistently ignore community…read morerules, alter posted regulations without any authority, and spend time on their phones instead of watching swimmers. Multiple residents, including myself, were told to leave the pool during designated lap swim times clearly allowed by our HOA rules. Their staff is unprofessional, poorly managed, and creates safety risks for everyone at the pool. I would never recommend Premier Aquatics to any community seeking reliable and respectful pool management.