My favorite home-cooking place is now a 1-2 star facility. It makes me sad to write this review, but others need to know, and most importantly, their management needs to know for serious improvement!
The food is AMAZING, but the service is horrible. For being such a huge foodie, I never thought bad service would allow me to write a bad review. After all, I eat out for the FOOD, and I put up with almost anything for great food! However, 9 times out of 10 you just cannot deal with the service here anymore.
Ms. Donna is a great lady, and her food is some of the best breakfast and lunch around Grand Lake. However, her staff (and the lack thereof) has ruined the place, and it's usually the same two waitresses. One of them is very nice, but not attentive, and the other one is not friendly with a very unprofessional demeanor (yes, even for a casual diner). I cannot wait 15 minutes for a waitress to come by just to hand me a menu, 10 minutes just to order a drink, another 20 minutes to receive my drink, an hour to receive my food then sitting with an empty drink the whole time because the waitress never comes by while eating for refills. Forget ever asking for anything, you only see them to get one initial drink order and your food served. Their wait staff is truly terrible.
I've been going to Ms. Donna's for two years because I love it so much, but today's service was so bad, it ended my relationship with the place. The waitress saw us walk in, sit down, and never came over. There were two of us who waited for 15 minutes, and there were only about 4-5 other tables with people eating. This place is small to begin with, and so it's not that difficult to bring menus and drinks in a timely manner.
Again, it makes me sad to write this, but enough is enough. If Ms. Donna had a new waitstaff and improved customer service, this place would be 5 stars in my book.
If you still want to try it out, I recommend ordering take-out, then pick it up and eat it at home to avoid the annoyance and stress of dining in. The food is worth it! read more