I ordered my husband's birthday cake back in March. I was constantly reaching out to her for a couple of weeks of what I wanted for my cake. She would sometimes leave me on read without replying, and when I asked if she needed clarification she said she got it. I even offered to draw out my cake how I wanted for her, she refused and said she had it down. When I arrived on time to pick up my cake, I was left outside to wait for an extra ten minutes. Upon receiving my cake, I was extremely disappointed to see it was not what I had asked for. The details were clearly rushed and not what I told her I wanted. After telling her my concerns, she said I confused her because I changed my mind. I had reached out to her so much for clarification, if there was any confusion she could've told me. I also had an issue with her frosting. My whole family expressed that it tasted like butter; tasteless. Upon telling her this kindly, she insisted that everyone liked her frosting. There was no apology or understanding on her part, just blame on the customer. Her work on her page is very talented so I'm not sure why this happened to me. There is definitely need for improvement in customer service and communication. Unfortunately I will not be ordering from her again because of the lack of communication and understanding. read more