Beware of the Mr. Windshield Clown Commercial on local Moscow, Idaho television. Owner Zack Garner is not clowning around with his lack of customer service and intimidating behavior.
My automatic car window mechanism broke. I took my car to Mr. Windshield at 1304 W Pullman Road, Moscow, ID. Zack the owner told me he would have to order the part and the total cost of part and labor would be $225.
Once the part arrived 5 days later my car was in the shop all day for the repair. When I went to pick up my car the other repair man was there, Zack was gone. The bad news was that Zack broke the automatic lock mechanism while repairing the window mechanism.
I was told that Mr. Windshield would order the other part and repair the lock at their expense since they broke it.
Another 5 days before my car window and lock mechanism were repaired. At the time of billing, Zack told me the cost was $275. I challenged him by reminding him that he quoted $225 originally. He became disturbed and told me how much work he put into the repairs. I reminded him that I did not break the lock mechanism and the quote was for the window mechanism repair only. Zack became very agitated and argumentative. I felt that Zack strong armed me into paying a final amount of $250.
About 2 weeks later I noticed the rubber gasket/weather stripping on the repaired door was falling loose from both ends of the gasket. My car is in excellent condition and the weather stripping was not in bad shape prior to Zack's "repairs". I took time off work to stop by Mr. Windshield again. Zack growled and asked "what do you want?" I showed him the gasket/weather stripping. He was obviously irritated and proceeded to shove and push the gasket into place. That didn't work so he pulled the part out of the door. Then Zack went into the shop and put some glue or epoxy on one end of the gasket and bracket.
While waiting for the glue to dry, I suggested he help the other customer that came into the shop because I was in no hurry. Zack helped the other customer.
In the mean time another employee was cordial and spoke about Zack's Clown Commercial on the local TV station. The other employee told me it costs Zack $2000 for each commercial.
Soon Zack was done with the other customer, he stomped outdoors to my car and started pushing the gasket/weather stripping back into my car window area. One end was still loose and not adhering properly. I pointed that out and that is when Zack started yelling at me stating that the gasket was warped from weather. I stood up for myself and pointed out that my car is in great shape and none of the other gaskets/weather stripping were loose or messed up. I said that after Zack had removed the gasket a number of times it was no wonder it came loose.
Then I asked if he was going to fix it correctly since I didn't break it and he did. He yelled at me, "you are the worst customer I have ever had, get out of here, never call me, do not email me, never come back!"
I was dumbfounded. Zack was still yelling at me as he stomped back into his shop.
Thus, I will never go back to have Zack fix his shoddy work. He breaks parts while trying to fix other problems then gets mad at the customer. Very poor customer service.
Zack is not the cute clown as his $2000 commercial for Mr. Windshield professes.
Customer beware. Mr. Windshield does not keep their word for repair quotes and tries to make the customer be the fall-guy and blame the customer for Mr. Windshield's lack of professionalism and not taking responsibility for their actions.
No wonder Mr. Windshield is not BBB accredited. read more
