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    Mr Toolbox

    1.0 (1 review)
    Open 8:00 am - 10:00 pm

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    Appliance installation

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    4 months ago

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    Paramount Fence

    Paramount Fence

    4.0
    (105 reviews)

    I would highly recommend Paramount for Fence installation! We had a 12-year-old cedar fence that…read morewas put in by a different company. Due to our Chicago weather, many of the posts were rotting out, so it was time to replace. I called that same company for an estimate. They came out, but did not spend a lot of time with me; I was debating between purchasing another wood fence or an aluminum fence. We have a very large backyard so this would be a big project. I also called Paramount for an estimate. The salesman we had was Laura. She spent more than 45 minutes discussing where the Fence should go, how it would look with the house, and the differences between wood and aluminum. Paramount was a little bit higher in price compared to our old company, but the big difference was the expertise and professionalism! Laura was so detailed oriented and continued even after the deposit was made to keep us updated on the progress of our project, due to gates having to be special ordered. It has only been six weeks since installation, so I cannot comment on long-term durability, but I can comment on their initial work. We had a great flood on the Fourth of July, which was only three days after installation! My husband and I were having an anxiety attack since you're not supposed to even open the gate for two or three days after installation. As you can see in the video, the Fence held. If this is a testament on the quality of material and installation, I don't know what could be. I highly recommend Paramount Fence, and a big thank you to Laura for making this experience seamless!

    Update: after finding a crack in the aluminum about 1-1/2 weeks after the fence was installed that…read moreclearly occurred prior to or during installation, Paramount has been completely ignoring my emails and giving noncommittal responses to my phone calls. Unfortunately for me, I paid in full before I noticed the issue and thus have zero leverage. The fence panel is not an expensive item nor would it take 1 guy more that 15 minutes to fix, so I have a hard time understanding why they would not just fix it and be done rather than risk a bad review. In light of their poor customer service I cannot recommend Paramount.

    Fox Valley Fence & Supply

    Fox Valley Fence & Supply

    1.0
    (2 reviews)

    Northern Illinois Fence and Fox Valley Fence & Supply Co of 320 W Lincoln Hwy, Cortland, IL 60112,…read moredid not complete the installation of the fence promised. Numerous safety, building code, manufactures installation, and cosmetic issues have not been addressed. As you follow the time line of events you will see that I have made multiple attempts to meet with, talk to and email Fox Valley Fence to resolve the issues with the incomplete installation of the fence. Fox Valley Fence refuses to meet, call back or return emails. June 2nd received a quote on a fence. June 17th signed contract with Fox Valley Fence and gave the salesman installation information from the manufactures web site. The contract was for 372 linear feet of PostMaster 4 foot cedar, dog ear, 4 inch picket fence with 2 gates. Week of June 23rd called to check the scheduled installation date. Was told July 3rd. July 3rd installation of the fence was supposed to start. July 8th contacted Fox Valley Fence. Was told that they were waiting for their best crew to free up and would start on July 14th. July 12th Fox Valley Fence showed up unannounced and started digging holes. July 13th I checked the holes and found them to not meet building code requirements. The holes were between 22 and 36 inches. The building code requires 42 inches. July 14th contacted Fox Falley Fence and told them of the depth issue along with issues of how the PostMaster posts would not be at the correct depth. July 14th contacted the city building inspector and told him about the depth issue. July 14th the building inspector failed the inspection of the holes. July 14th talked to Fox Valley Fence and was assured that the fence would be installed correctly and by code. July 14th the building inspector passed the initial re-inspection July 15th upon arrival at home noticed that the fence was not properly installed. The foreman told me that someone would be by the following morning to discuss the problems with the fence. July 16th I stayed home from work to meet with Fox Valley Fence. After many calls and messages I was able to get ahold of the salesman who stated that he would not be able to make it until that afternoon. July 16th Late in the afternoon Greg Dienhart General Manager of Fox Valley Fence (Northern Illinois Fence) and was told that no one from Fox Valley Fence would be able to stop by that day. Greg scheduled a meeting for 5:30 on the 17th to meet. July 17th at 12:24 pm I received a call from Greg Miller from Fox Valley Fence who stated that he had stopped by the house and looked at the fence. Greg stated that he did not see any problems. Greg did not pick up pictures, notes and installation manual that I left in the front door for Fox Valley Fence. July 17th I talked with Greg Dienhart and he refused to have anyone meet with me. I emailed Greg a copy of the notes of the issues that I had at the time. July 17th Called to talk to Greg Dienhart and was told that he would call me back because he was in a meeting. July 23rd Greg Dienhart emailed back with a partial list of issues that they would correct. July 25th I received an Invoice from Fox Valley Fence. I called Fox Valley Fence and told them the fence had not been completed and asked to talk to Greg Dienhart and was told that he was in a meeting and would call me back. July 29th I emailed Greg Dienhart again with a full list of issues that needed to be addressed. August 4th I received a phone message from Fox Valley Fence that my final payment was due on receipt of invoice. August 4th I called Fox Valley Fence and explained that the fence had not been finished and asked to talk with Greg Dienhart, again Greg was in a meeting and I was told that he would call me back. August 14th I emailed Greg Dienhart again to schedule a time to finish and repair the fence. August 14th I called to talk to Greg Dienhart and was told that he was in a meeting and would call me back. Following is a list of some of the issues regarding the fence installation by Fox Valley fence: 1) The fence installation has not been completed per the contract. o 6 inch boards were used instead of 4 inch boards. o End posts are missing trim pieces. o The PostMaster posts are not installed per PostMaster installation instructions. o All the needed materials have not been delivered or installed. 2) The fence installation has not been installed per the manufactures requirements and installation instructions. o Pickets are not centered over the PostMaster posts and do not cover the steel posts. Corner posts are set in backwards. o Rail pieces are not attached with clips and are splitting due to improper installation. PostMaster posts protrude above the wood pickets. They should not protrude above the top rail. o Wrong size wood pieces were used. o Missing trim pieces on ends of fence. o Corner, gate and end posts not properly wrapped in wood.

    Horrible fence installers!! Company is connected to CNI Fence - check Yelp reviews and my own…read more Homeowners beware- they will not finish the job, nor to contract, or to code and threaten you with liens on your home due to 90 days of contract that They Breached!

    Mr Toolbox - handyman - Updated August 2026

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