all I have to say is, don't drop your car off and don't expect them to call or send a notification…read morewhen the service is completed. also, check your receipt when the service is completed. Definitely disappointed.

Went there for a few different services. I had researched the best wiper blades (not all brands the…read moresame!) and bought them. Asked if they -- when done with the other services -- would install them. Last time I tried, I scratched my windshield. I was willing to pay, of course. The guy (who was gruff, no customer service attitude) never even looked up from the computer: "We don't install customer parts." No worries. I don't go back to places that don't want my business.

Joey was professional, friendly, and efficient. great experience. He let me know that I had a nail…read morein my tire and recommended where I could get it fixed. Really appreciated his kindness.

When Tim couldn't upsale me on the more expensive oil change he was furious He poured the oil in…read moreand said he wasn't responsible for what happens to my engine. He under inflated my tires and never checked anything else. He refused to reset the oil warning on my dashboard. When I asked for help he waved for me to pull out. Stay away unless you want to pay for overpriced filters washer blades. I never had this problem with the one on 82 in Strongsville.

My family and I were on a half cross country road trip. Our vehicle broke down when we were 6 hours…read morefrom home. After calling 4 other shops with no immediate solution, they fit us in with just enough time where we only lost a couple hours, rather than a couple days. We cannot be more grateful for the manager Dustin, and the mechanic who fixed our vehicle so quickly and efficiently. God bless these employees, they deserve all of your business.

I've been going to Conrad's for over nearly 20 years to get various things done on my car, from…read moregetting my tires worked on or an oil and filter change. Today I went in because the nails holding the fender lining came off. The guard was in good condition but needed to be screwed back in so it wouldn't break off as I'm driving. The employee at Conrad by the name of Chris, came out inspected and after more than 6 tries and an hour later found the perfect bolt and nut to fix it. Otherwise I would have to go back to the dealership to get what I needed. I was extremely impressed with Chris. He didn't give up, made various inquiries until he found what he needed. Someone else I know would have given up. Thank you Chris!

I thought they would be less expensive than the dealership. I called this location and he assured…read moreme they would beat the dealership by up to 15%. They ended up being more expensive. I felt I was deceived. Do not recommend.

Kevin, Tim and the entire team at Rad Air, I cannot thank you enough for what you have done for…read moreme. You guys are amazing! In Ohio for a family reunion from AZ, not knowing that the gas pumps in Ohio have both green handles for gas and diesel, I accidentally, not paying attention put regular gas in a diesel engine. Thank the lord and the team at Rad Air, they were able to flush the engine and get a Mercedes van up and running. Thank you again, from the bottom of my heart.

My daughter got me a Groupon for an oil change so I came in this morning. The employees were very…read moreprofessional and extremely friendly. They were very fast and even vacuumed my car for me, along with some freebies (air freshener, smells really nice, dash wipe, bottled water for myself and my passenger, suckers and a free car wash) I enquired about the price of my next oil change without a Groupon coupon and it's comparable to others only they give you more here. I'll definitely be back for my next oil change. I highly recommend this spot. I have a vw so it's full synthetic they also have synthetic mix. Oh and the bathroom is clean and smells so good! Haha

This was a great experience!!! And I will definitely be going back! Very professional, friendly and…read moreso courteous! They were so honest, helpful and I was in and out and 15 minutes or so!! I would recommend this place to anyone!!!

Oil Change and filters...Tyler was Excellent !! Quick and Easy..Explained everything as he…read morecompleted the work

I went here for an oil change on my 2024 Ford Maverick. I chose the lower end full synthetic oil…read morechange because I don't put a ton of miles on my vehicle, and let's just say I was shocked at the end price.... I had a 'coupon' and after all the taxes, shop fees and whatever other charges they added. I paid nearly full price! I understand inflation etc but Wow! Way too expensive!!!! Service was Ok. Not real happy about my experience at this location.

I had an appointment for tires this morning at 9am. When I made the appointment, I was told it…read morewould take about an hour to an hour and a half. It's now 11:30 and my car hasn't even been taken in. They said it would be at least two more hours -- all with no communication throughout the process. Had I known my car would be sitting in the parking lot for almost three hours, I could've done more than sit in their waiting room. VERY POOR CUSTOMER SERVICE. I've been to NTB for all my tire/alignment/shock absorber needs for at least 10 years but, because of this, will never step foot in NTB again. UPDATE 2/6/22 -- I received a call from NTB customer service saying they want to "make it right" and offered to send out a $150 gift card for NTB services. I just received it and, what a joke! I received coupons! One for a $19.99 oil change, one for $50 off the list price of a service over $250, and, probably the one that makes me feel most special, A FREE BRAKE INSPECTION! NTB, congratulations, you found a way to make my experience even worse!

This is one of the best locations in the area customer service is on point Jen and Mario are both…read moreknowledgeable and make sure everything is taken care of prefer this location over the others. I would make an appointment so you have less wait time as this location is busy

I've been using Grant's auto services for over three decades!…read moreI've personally used his expertise over all auto dealerships. He and his Chief Mechanic, John, are amazingly knowledgeable, professional and courteous. He has solved every issue within my past 7 cars (all makes and models) and continue to do so with my current car. He'll assess your car's problem, let you know the cost of repair, obtain your confirmation before going through with fixing your car. He'll also order a necessary car part (again with your confirmation) if he doesn't immediately have it. You may wait in their office for oil changes, which take about 15 minutes, and cover regular maintenance. You may also make an appointment for most repairs, which are resolved within a few days. I'll continue to retain his expertise and highly recommend his services for anyone with a car.

Its under new ownership and the service quality went downhill. The oil change took less than 5…read moreminutes. The guy cared more about upselling me wipers on my back window. I use to go here for even brake service but I after this experience, I will never come back.

There had been a response to my original review asking that I initiate contact…read more I did. Its been a week now without response. Is this the part where I state that the wait times for jiffy lube are not limited to just thier physical locations?

Went there today for the first time. The staff was friendly, professional and knowledgeable. They…read moreeven went above and beyond for me putting on my license plate. I definitely will go back to them in the future. Highly recommend others to use them for their car care need.

when I moved to Strongsville, I started going to Strongsville auto service and Nash has been…read morenothing but wonderful! He's a true Christian and honest man and he's done nothing but help me every inch of the way. I feel so very blessed to have found him and know him and I would highly recommend anyone to go to him at any time. He is honest and always!!!

Just want to take a moment for a shout-out to the team at Strongsville Auto Service. They are…read morehonest, competent, and fair. We've been taking our vehicles to them for 15+ years and have recommended them to many others as well. Their reputation for integrity as a business is well-earned. We are really grateful to have their automotive expertise so closeby, and recommend them highly.