My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

This place is great have taken my cars there over last 2…read moreyears. They are very reasonable in price . The whole staff is very friendly and upfront about what cost are . Would recommend

I dropped my car off at the North Olmsted location, for an oil change; a free tire rotation and…read morealignment check. They never asked what level of oil change I preferred so I assumed they would do the cheaper one; but when i got there they charged me $90 for "the best" oil change without even asking. I guess next time I will make sure to let them know which one i can afford. Then they tell ya that ya really need break fluid changed and the coolant changed too. Almost had me at $300 today! Not happy.

I have been servicing my vehicle here for at least 9 years with oil changes and tire rotations and…read moreanything else they could think to sell you. Today it took them 3 hrs to do a SCHEDULED oil change and tire rotation and to in stall 8 lug nuts for $165. I didn't look but the 8 lug nuts must be gold for $125. I will never return for any type of service. If you go there for an oil change just plan on wasting a couple hours. I hope you made your money on me Conrad's because that will be the last! Service has got so much worse...

I just purchased four brand new tires from Berea tire (Sam and staff) they were always very…read moreproficient very trustworthy I would recommend this tire shop to anybody!!!!!! I will always take my business to Sam!!!!!

Without going into detail we have had mixed experiences here. Our most recent experience was…read moremaddening. They fixed my daughter's oil leaking problem to the tune of $800. But when she drove the car home, there was outrageous and unsafe steering problems. Yes, it's a very old Camry with a lot of miles, and she had already decided this would be her final big investment prior to buying her next car. She's 25 now, and got it used while in college. When we brought it back up there, they were basically like, Oh, yeah she needs a steering alignment, as well as x, y and z. They never said a word, and she had been so relieved she would have a repaired car for her 40 minute work commute the next day. Nope. Just kept the car there for another couple days, while making arrangements again to get to work. Two days later, we pick up the car along with another bill for 5 or 6 hundred. Prior to this, we had good experiences, but I'm undecided whether I'll go back after they returned the car in that condition, knowing full well it was a big problem, instead of of giving her a call about it. They are fast, and have convenient hours.

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

Had to have all 4 tires broken down to have rim leaks sealed, one tire had come off the rim. I was…read moreable to walk in and they began the work immediately and it was done in a few hours. While it was there I added an oil change too and they got that done as well. Very professional and the pricing was fair.

My partner and I have been going to NTB North Olmsted for a few years and never had issues until…read morerecently. I brought my car in to get checked out and an oil change. NTB quoted me over $2,000 for all of this work to be done to my car. Instead, I brought my car to another local place for a 2nd opinion, and it turns out all I needed was an oil change and some filters to be replaced. I understand NTB is a chain, and pricing is out of their control a lot of the time, but lying and saying all of this work needed to be done is upsetting and they have lost my trust completely. We will no longer be going to NTB nor will we recommend NTB do any friends/family.

Great communication, great service! Would definitely recommend and have been here a few times. They…read morenever disappoint

Fantastic to find 'the place' to bring your car. Team is strong, they do great work and pricing is…read morereasonable. Whew, relief. Have had car for purchase thoroughly looked over and today, new tires. Appreciate them.

If you need anything motorcycle wise this will be your place to go they have alot of helmets that…read morehave a pretty good variety to choose from to clothes and miscellaneous things you might need

A+ Exceeded my expectations on every level. The staff are welcoming and extremely knowledgeable…read more The store is packed with the latest gear, clothing and accessories. Helpful in every area. Ordering parts is easy and staff are friendly and assist you in every way possible. There is ample parking and easy to find off of the highway. Stop in and you will be AMAZED like I was with this Super Store! 5 STARS!!!

Had a nail in my tire. Made an appointment to get it plugged. Took care of it right away. Fast…read moreservice and friendly staff. Definitely recommend.

I have been coming here for awhile. The guy who usually works here is the man always helps me out…read more Very friendly. I came in this morning tho, like I know I'm not the best looking person in the world but the lady working there was the most unfriendly person I have ever met. I walked in and just glared at me. The whole time and like it wasn't even the fact that she said she had nothing open until 3. I went to firestone across the street and they said I wouldn't get the car in until 5. I dont know if she needs her coffee or what. She mind as well of just said ew to my face thats how I felt walking in to this place and ive been coming here for awhile. Anyways guys at firestone across the street were pretty friendly. Guess ill be taking my business there from now on

They are always quick, fair and honest. They send you a detailed list of items they found to fix on…read moreyour car, giving you the chance to confirm or deny any services. You can pay online, they can leave your key hidden in your car so you can come back and get it when they are closed. This is convenient considering they are open 8AM-5PM and that matches most work schedules.

Entire service was awesome! Gives detailed feedback on issues with ability to approve or deny…read moreservices. They even have homemade cookies! Are you kidding? 10/10 will go again for all future car problems.