Scheduled appointment online to replace my tires and get an alignment based upon their competitive…read morepricing. They called and told me they could take me in right away rather than waiting until the next day (which I'd scheduled online). When I arrived I confirmed they'd still be able to do the installation and alignment as it was less than an hour before their scheduled closing time. They confirmed they could/would. They stayed about a half an hour after their scheduled closing time to complete the job and I was completely satisfied with their work. Good pricing (which they completely reviewed prior to taking my car in/doing any work). Would highly recommend.

Tires for a premiere vehicle. Extremely professional, accommodating and competent. But I have to…read moretake two stars off for the following reasons: (1) Appointment made online. Specified tires stated. Told I could come in at a certain time and have fitted. I arrive for my appointment only to be told It would take two days for the tires to arrive. So that was a good trap. (2) Specialized tool to remove wheel found wandering aimlessly in the front of my car when I picked it up. No reason why this could not have been put back in the trunk among the Jack where it belongs. Careless inattention to detail. Overall I would recommend, but the price is not that fantastic and I could've gotten the same tires cheaper elsewhere.

I stopped here twice recently. The first time I was told that the lady at the counter was very busy…read moreand I would have to come back another time. The second time I arrived, I was told that they only do certain jobs on cars at certain times of the year! If you can believe this! I suggested that no matter what a mechanic was doing, they were being paid by the hour, and she said it was the owners decision that they can only do certain types of work certain times of the year Coming from a family of mechanics, you could've knocked me over with a feather. This is insane. Not recommended. They will never get one penny of my money. Is there anything less than one star?

I returned for another Oil Change, I could not do it myself because they tightened the oil plug…read morebolt on so tight, it broke my Craftsman Socket. I already put the oil filter in & bought a new bolt because my wrenches kept slipping off. I aske them to change the oil & not the filter, subtract that from the charge. I got "attitude". then She said I needed Synthetic, I stated No that is not what the owners manual & online states. She said here "system" is right & I am wrong. I get the Invoice @ $74.85, for oil not requested, online spec's: 5.9 quarts of SAE 5W-20 Motor Oil, including she did not take off the filter charge. Gave me attitude on the way out. Poor customer service. Only reason why I went back is because I thought they would cut me a deal for cranking that bolt on, I not charging me for another new filter. They LOST my business after 5 years. No Number to who to complain to since she is the one to complain to. First time some one RIPPED me off since I was a Teenager 40 years ago. FRUSTRATED!!!!!!!

It wasn't quite instant... more like eventually, with a side of waiting. There was a bit of a line…read morewhen we went, and somehow that 'bit' turned into two whole hours. To be fair, the guys were super nice, friendly, helpful, all smiles. I just couldn't tell if they were putting the pedal to the metal.

Kenny was quick, efficient, friendly, and professional. He deserves vacation time so that he can…read moreuse his free will.

My car died. Someone jumped me, i sped past this place 3 minutes before they closed, that pulled me…read morein. Tested my car, they literally went to autozone and got me a battery and put it in after they were closed. Thank you guys.

Great company. I had a problem and the management staff took care of everything. I appreciate all…read morethey have done for me

had a flat needed two new tires but couldn't drive vehicle…read more I brought in the flat tire on its rim and the other one from the same end of the vehicle. Four people including manager explained that they could not mount and guarantee tires unless I brought the vehicle in. I was treated very rudely. I spent a lot of time getting the doughnut on and inflated to the 60 PSI it requires. A big waste of several hours. All of this drama was needless.

Fast service and the staff was friendly and answered all of my questions! I will be bringing all of…read moremy cars here from now on!

Have been going to Tire Source for years. Only shop my family and I will go to. They are honest and…read moreexplained everything to me so I understood what I needed and why!

Honest. Fair. Patient. Understanding. Friendly. I have a very old car, but it's been well…read moremaintained. Except one part needed to be replaced and not much you can do about the undercarriage. A 2000 SUV. Still runs great!

Absolutely wonderful experience!! They are responsive, honest, efficient, knowledgeable, friendly -…read moreeverything most automotive repair centers are not. I am beyond impressed and incredibly appreciative to Al. What fantastic service! I brought my Dodge Challenger in for an evaluation and could not be more pleased.

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

Dont lie. Was told several things needed fixed, i took to another mechanic, nothing was wrong…read more Saved me $400.00. That was 5 years ago. Still wont go back.

WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!

Sadly there has been a change in employees at this location and it seems that our recent visits…read morehave turned into upselling for various items such as lug nuts, oil seal, or studs. Time to find a new provider for our cars. This is sad as we have been coming to the Aurora location since they opened.

It all started out great! Very clean customer area, very polite staff at the desk…read more I ordered tires through Goodyear.com and had them delivered here to be installed. I figured, if Goodyear is trusting this shop to be an installer, why not give it a try. Tires were put-on in no-time, had a brief chat with the manager, very nice guy. But then I drove the vehicle on the highway, it appeared that there's shaking going-on. So I took it back. After I dropped it off, they called me to say that there's nothing wrong with it. That it must be the brakes. I'm certain that when I'm driving on the highway at 70 mph, my brake pads are not making contact with the disk. When I shared my disagreement, it was like I stepped on their ego and next thing I know, every sentence started with "just so you know".....talk about gaslight central! Luckily, they extended a courtesy reimbursement for me to take my tires to another shop and reimburse me for the tire balance, which I did. Wouldn't you know it, they were able to fix the issue! After visiting 3rd time this month, I do see a vast difference between the shop and the customer area. NOBODY had safety glasses, some guys had their shirts un-tucked around machinery, one guy had headphones on replying to text messages while under a vehicle. They treat their customers well, just not their vehicles. Great customer service, not my car-shop.